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September 2023 by Roy Vesey
We have bought 3 cars from Hudson Ford?Our favorite is Dakota…he’s young energetic and takes time to teach a person step by step how to use everything on their ? Zach the new car Manager is kind caring and always takes a moment to say hi! John George does he best to help every customer ?it’s great that the have co worker like Paige to help out!!!! We also love there Service department they are top notch❤️keep up the great work❤️❤️
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September 2023 by Ronald R.
Wow. Found the car I was looking for about 300 miles away. Got there, and took it for a test drive. First thing, I tried the Panoramic roof. It shudders upon closing. They obviously knew about it because they told me they had tried to fix it. about 4 hours later, I drove the car away after we agreed to a slight discount. They promised to detail the car and fill it with gas while I returned my rental at the airport, which took roughly an hour. No detailing, only a 3/4 tank of gas, and an "everything's locked up" excuse.I asked for a copy of my registration. They sent me a copy of the license application and said it was "the registration". I called the DMV and they told me the registration paperwork hadn't been filed. 7 business days later, as required by law, they submitted the registration paperwork. I've talked with other dealerships and this process generally takes no longer than 3 days. They knew I needed it for a third party, who wouldn't accept the License application. Customer service at its finest.A few days later I realized that the parts from between the back seat and trunk, the fuel funnel and the tow hook, were missing. I called them and they sent these items to me. Great job!On the windshield of the car is a sticker showing the status of key components (tires, brakes, and battery) and the date and mileage for the next oil change. Of course, the Buyer's Guide would require replacement at 3MM of pad life or less. I have not had the car for more than 7 weeks and have much less mileage than the next recommended oil change, yet I now have squeaky rear brakes. I take it into a local shop and the pads on the inside are metal on metal, but the outsides are 5 (totally acceptable). It is my subjective opinion, given the number of miles I've driven, that brakes don't go from the minimum 3MM to metal-on-metal (0MM) in less than 4,000 miles. Maybe it's just me. After a back and forth sending pictures and explaining how brakes work (seriously?), I was finally able to get across that there are 2 pads, one on each side of the rotor, and the interior pad was metal on metal. When we finally agreed on what was wrong (they were misinterpreting the "Vehicle Check Up" from another Ford dealer), they said, "The car was in compliance when it was driven off the lot." When I explained that it appeared reasonably likely that they had not fully inspected the car and asked them to cover the cost of replacing the rear brakes, they said the equivalent of "pound sand".Our conversation concluded with "You gotta do what you gotta do." So I'm doing what I gotta do.
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September 2023 by Donald P
Overall, my journey with this dealership was over a year long due to the vehicle having to be ordered, wait to be built and shipped.There were definitely some positives, but also quite a few negatives as well. Keep in mind this review started when Hudson Ford was an independent dealership but during this time it was acquired by Carousel Dealership/Motor Group.To start with the positives:- Matt W. - the sales person that I was working with provided a consistent, fair, and transparent process when it came to getting my order in and being able to order what I wanted. Throughout the journey of waiting for the vehicle, I was able to check in with him regularly via text, email and phone call. I did realize the cadence of his work schedule to try and not bother him when he is off. I highly recommend that if you are looking to purchase a car from this dealership to work with Matt. He is very genuine, authentic, and real.- Levi K. - the finance person that helped me through the actual sales process was a very nice person to work with. He made the paperwork experience enjoyable by cracking jokes and just making the conversation feel casual. He did not pressure any add-ons or and allowed me the time to reflect and do research to make the best decision.The ways that they missed the mark:- When my truck was officially built, I was communicating with my sales person in which it looks like the old sales manager added something extra on (by mistake) and we tried to work through getting this accessory removed from my order. It took management over 3 weeks to make a decision on whether they would honor the removal of that item. They then said they wouldn't take it off, only to then pivot again when I was taking delivery. I am glad they took it off, but the indecision really stuck to me surprising since the accessory was $300 on a $30K vehicle.- I added PPF on to the vehicle as something that I wanted and I was lucky that finance was willing to price match competition, but when I reviewed the work, I found a bubble and extra film on the mirror. This seems to be a lack of detail on their inhouse team front. The hard part of this was when I told the sales person immediately, it took over a week to get this resolved and it took me calling the Service Manager to get a resolution. The people who said they would call, never did. This doesn't feel like a very good service level.Overall, there were certain parts of this process that felt good and comfortable, but there were also parts of this process that really make me question my desire to consider going back to this dealership.
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August 2023 by Ruth Laflex
Luke was on top of everything. Quickly diagnosed the issue and kept us informed. Hudson Ford is the only place we go for our vehicles whether repair or buying. This has been our top choice for 10+ years and we won't be changing anytime soon. Sales and service are top notch.
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August 2023 by Cassie Swelland
Hudson Ford is by far the best dealership. Their staff is so knowledgeable and friendly. I have purchased my vehicles there and get all my service work done. I have never had a negative experience.
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July 2023 by Shavon Anderson
We couldn’t be happier with our experience at Hudson Ford! Doug B is a trusted and amazing friend and he was able to connect us with John G who found us the right vehicle with the right financing options for us! Our experience led us to recommending to friends and family starting day 1! The 2016 Ford Explorer looks terrific with our added touch of tint but we left the lot with a clean reliable and gorgeous truck! Thanks so much Doug and team for all your help! Andrew and Shavon, ADL Custom Tint-Farmington
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July 2023 by micayla scott
Paige and Amillie are amazing! Best experience I’ve ever had buying a new car! I will only be using Hudson ford from here on out!!!
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July 2023 by Dan Korbel
Excellent service. Had vehicle picked up repaired and delivered back could not have asked for a better service experience. The staff is very knowledgeable, very friendly, and make you feel like family. Thank you
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June 2023 by Conner Schmidt
Hudson Ford has the been the absolute best dealership I’ve ever been to! Every single employee has been extremely kind and professional. The purchase of my vehicle was stress free and of ease. A few parts on my vehicle needed to be repaired a couple weeks after I bought the vehicle. Dylan with the service department has been wonderful to work with as he has fit me in on their schedule every time and has always taken care of the repairs. Mark from the parts department has also been very kind and helpful. Lincoln from the finance department was great to work with as he was patient and helpful. If you’re looking for a dealership that has great employees, a clean facility, and an incredible stock of vehicles, I would highly recommend Hudson Ford to everyone! If I could give this review a 10 out of 5, I certainly would.
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June 2023 by Brock Hashimoto
Bought a used F250 from them while out of state. Everyone was great to work with and even gave me multiple walk throughs via FaceTime. Finance even beat my USAA rate! When I received the truck via transport, it even better than expected! Couldn’t be happier and I would definitely recommend them to anyone!
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June 2023 by Brad Stevensen
Dealership is friendly and not pushy which is great but they have flaws. They over promise under deliver. If you want information once the sale is complete you need to keep calling over and over to get someone. Even service I have a gold certified car and was 60 miles from home when it downshifted and all the check engine lights came on. I called the dealership this was after owning the truck for under 1000 miles. My primary service guy was not in in the guy in said they were busy and he would have him call me back Monday. Luckily when I started the car back up I was able to clear the code and drive home normal. I attempted to call back Monday and did not get my service manager. My truck is still running but still have not heard back. If you want response and service this is no longer the dealer they used to be.
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June 2023 by Karen Novak
Sales people and service advisors are not well trained on the items covered by their extended maintenance plan. Mechanics usually do not reset my view of miles to empty, current gas mileage, etc. after an oil change. I am not a computer tech so its very frustrating to have to ask for this service about 50% of the time. Other than that, we love our 2015 - F150 ford truck.
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May 2023 by Craig J
I had an extremely positive experience with Matt Warren and Hudson Ford. Everyone was very pleasant and helpful throughout the entire purchase of a used Toyota Tacoma. The price was very fair and they went through it thoroughly prior to my purchase. I highly recommend this dealership and Matt. A+
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May 2023 by Angela L.
I bought my first ford car and I absolutely love it. Late winter I hit a pothole and needed a wheel alignment. So I went online, made an appointment for both an oil Change and alignment. Once I was done, the confirmation email did not show the oil change. I ended up calling and the person on the phone was attentive and friendly. When I went in for service though, there were no direction. Do I go to the quick lane? Do I go to the other service area? When I finally pulled in nobody greeted me, nobody said "we will be with you in a minute" I just wandered around looking at people looking at me but not acknowledging me. Finally someone said they would be with me shortly, then told me to go sit in the waiting area (but didn't tell me where that was) once I got there, they check in folks were super friendly and kept me in the loop. It was clean, offered guest Wi-Fi so I could work while I waited. The actual service seems well done but half of the customer service was lacking. I'd go back, will lower my customer service expectations.
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May 2023 by mykal polenz
Upon entering the dealership the front receptionist was extremely polite and helpful. My salesperson was knowledgeable and took the time to explain features that I had questions on. I didn’t feel pressured at anytime to purchase the vehicle that I was interested in.