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November 2023 by Rachael M.
Prospective Buyers Beware: I contacted Hudson Ford about a used vehicle on their lot at 8:30 am on Monday. I am located 3 hours away from their dealership and indicated I needed to handle most of the transaction remotely. I verified the vehicle was available, asked if my co-worker could go look at lunch and they indicated it was being inspected. I let them know I was pre-approved through RCU and they indicated I would still need to fill out a credit app on their website. I did, got approved, agreed to the terms for the vehicle and asked if I could pay a deposit to hold. They again indicated I did not. Again, this is after completing their credit app, being pre-approved for financing that specific vehicle and making arrangements to pick it up on Saturday (this is Thanksgiving week.) I indicated my co-worker would be heading there at lunchtime the next day to take a peek at the interior. My co-worker went there to take a look and confirm the vehicle was as advertised, but was told it was out for a test drive. He waited and looked at it when it came back and then let me know all was indeed good, but thought it was weird someone was there test driving the vehicle I was pre-approved and scheduled to purchase. I immediately called the sales person and then spoke to the manager, who said despite them running my credit for that specific vehicle and being told no worries, no deposit to hold needed, they were moving forward with the sale to the other person who walked in that day. I was understandably upset - I would NOT have allowed them to run my credit and go through the approval process on that specific vehicle without it being available and remaining available until my pick up on Saturday. I would have made a deposit to hold at any point after the approval and requested to do so twice. Instead my credit was dinged in bad faith. I was lied to and made to believe I was in the process of purchasing and secure enough in that intent to purchase to rely on it and proceed. I would stay far away! I would like the company to review their processes of assisting people remotely and implement best practices so other people's credit scores are adversely effected by their current bad business practices. The sales person indicated she was directed on her correspondence with my remote purchasd by her management and was also disappointed in the end result. I asked her why she didn't reach out to let me knw someone was test driving or that the car would remain in that status and she didn't have an answer for me.
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September 2023 by Ronald R.
Wow. Found the car I was looking for about 300 miles away. Got there, and took it for a test drive. First thing, I tried the Panoramic roof. It shudders upon closing. They obviously knew about it because they told me they had tried to fix it. about 4 hours later, I drove the car away after we agreed to a slight discount. They promised to detail the car and fill it with gas while I returned my rental at the airport, which took roughly an hour. No detailing, only a 3/4 tank of gas, and an "everything's locked up" excuse.I asked for a copy of my registration. They sent me a copy of the license application and said it was "the registration". I called the DMV and they told me the registration paperwork hadn't been filed. 7 business days later, as required by law, they submitted the registration paperwork. I've talked with other dealerships and this process generally takes no longer than 3 days. They knew I needed it for a third party, who wouldn't accept the License application. Customer service at its finest.A few days later I realized that the parts from between the back seat and trunk, the fuel funnel and the tow hook, were missing. I called them and they sent these items to me. Great job!On the windshield of the car is a sticker showing the status of key components (tires, brakes, and battery) and the date and mileage for the next oil change. Of course, the Buyer's Guide would require replacement at 3MM of pad life or less. I have not had the car for more than 7 weeks and have much less mileage than the next recommended oil change, yet I now have squeaky rear brakes. I take it into a local shop and the pads on the inside are metal on metal, but the outsides are 5 (totally acceptable). It is my subjective opinion, given the number of miles I've driven, that brakes don't go from the minimum 3MM to metal-on-metal (0MM) in less than 4,000 miles. Maybe it's just me. After a back and forth sending pictures and explaining how brakes work (seriously?), I was finally able to get across that there are 2 pads, one on each side of the rotor, and the interior pad was metal on metal. When we finally agreed on what was wrong (they were misinterpreting the "Vehicle Check Up" from another Ford dealer), they said, "The car was in compliance when it was driven off the lot." When I explained that it appeared reasonably likely that they had not fully inspected the car and asked them to cover the cost of replacing the rear brakes, they said the equivalent of "pound sand".Our conversation concluded with "You gotta do what you gotta do." So I'm doing what I gotta do.
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May 2023 by Angela L.
I bought my first ford car and I absolutely love it. Late winter I hit a pothole and needed a wheel alignment. So I went online, made an appointment for both an oil Change and alignment. Once I was done, the confirmation email did not show the oil change. I ended up calling and the person on the phone was attentive and friendly. When I went in for service though, there were no direction. Do I go to the quick lane? Do I go to the other service area? When I finally pulled in nobody greeted me, nobody said "we will be with you in a minute" I just wandered around looking at people looking at me but not acknowledging me. Finally someone said they would be with me shortly, then told me to go sit in the waiting area (but didn't tell me where that was) once I got there, they check in folks were super friendly and kept me in the loop. It was clean, offered guest Wi-Fi so I could work while I waited. The actual service seems well done but half of the customer service was lacking. I'd go back, will lower my customer service expectations.
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March 2023 by Colton P.
I had an oil change and recall-service scheduled with a loaner for the day, got there and was told "you're not going to get a loaner with a 10yr old car with a beat up bumper" exact quote. Ok, that's understandable, but you should've told me that WHEN I SCHEDULED. What a prick and what terrible service
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February 2022 by Bob R.
Very disappointed. I will try to make this short. Went in and talked to John. Put a package together for my and the wheels were turning. Talked to him on Sunday. Asked about a Chevy Cruze. He said that one would work perfect. I said ok. Lets go with that one and I can be there on Wednesday. Well he wanted a deposit to hold the car for three days. In forty years of buying cars I have never had to put money down. To hold it for just three days. A handshake has allways been enough. Well; never heard from John again.. And then there was LJ. This guy was a piece of work. He was so busy that he didn't even have time for lunch. His words not mine. I was looking at a Ford Fuzion at that point. He finally gets back to me and. His words. Not mine were. Iam busy with customers all day. If I get time I will look at this. Well never heard back from him either. But I did get some satisfaction. I have a son and daughter who had found cars they liked at Hudson Ford. So these people did not only lose one sale. They lost three.