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February 2024 by Maria Overby
I've been coming here for a long time and been quite satisfied. However, the Pohlad Family who purchsed them last year, now sold several of their dealerships, including the Quick Lane, to a not so great company and I've noticed their business practices have changed. Could just be me, but keep an eye on your service!
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December 2023 by Mish Mish
Not a good expirience, scheduling appt with nate, for another appt with different issues, however the oil change was good work as expected
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December 2023 by Samantha Bori
I had brought my car here to have my tires looked at and an oil change. Jaicee was incredibly educated and helpful. She took me into the shop and allowed me to look and take pictures of my car. The mechanics very very informative as well. Both were very kind and treated me with great professionalism!
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December 2023 by Mounir Tber
Great Customer Service in addition to very talented Technical Team.
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November 2023 by Julie OC
WOW! I called on a Saturday to see if anyone could take a quick peek at my (suddenly LOUD) exhaust system and reassure me that it was secure enough for me to drive 3 hours back to my hometown. Jacee at the front desk talked to the service reps, who offered to get me in right away.Ten minutes later, my car was on the lift and 10 minutes after that, I had photos of the break in my exhaust line, and a short-term solution in place that would ensure that everything stayed in place while I got home. I made it home without incident, but with a lot of peace of mind!While I was waiting, a hostile man came in to pick up his car, and was treating the front desk staff with disrespect and abusive language. He was berating them (young ladies, working the weekend shift) for things they had no control over. The ladies responded with calm, professional, kindness, and eventually the angry man left. The ladies shook it off and continued treating other customers with professional regard and pleasantness. I was so proud of the way the team handled themselves in the face of an unreasonable, vicious person.I got home just fine, and the next day I was surprised (and delighted) got a follow-up text from Jacee, making sure my drive home was uneventful.I'm so impressed at the service I received, as well as the way the team managed a difficult customer. If I lived closer, I'd do more business with Hudson Ford!! Way to go!
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September 2023 by Kayla Gertschen
I have been going to Hudson Ford Quick Lane for years and they have always been great to work with. I want to especially thank Rachel for her fantastic help today! I went in for my scheduled oil change, but when I got there it had been cancelled.I scheduled a separate appointment for a recall on my car for Sept. 11th and when I did that my oil change on Aug. 28th got cancelled. Rachel for took time to understand what happened by looking up my account and checking my confirmation text. She then went above and beyond and squeezed me in for my scheduled appointment. Thank you Rachel, I truly appreciate it!
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August 2023 by Jack Terhaar
Good service. Nice people working there. Very satisfied.
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August 2023 by Brian Larson
I'm pleased with their work
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May 2023 by Angela L.
I bought my first ford car and I absolutely love it. Late winter I hit a pothole and needed a wheel alignment. So I went online, made an appointment for both an oil Change and alignment. Once I was done, the confirmation email did not show the oil change. I ended up calling and the person on the phone was attentive and friendly. When I went in for service though, there were no direction. Do I go to the quick lane? Do I go to the other service area? When I finally pulled in nobody greeted me, nobody said "we will be with you in a minute" I just wandered around looking at people looking at me but not acknowledging me. Finally someone said they would be with me shortly, then told me to go sit in the waiting area (but didn't tell me where that was) once I got there, they check in folks were super friendly and kept me in the loop. It was clean, offered guest Wi-Fi so I could work while I waited. The actual service seems well done but half of the customer service was lacking. I'd go back, will lower my customer service expectations.
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April 2023 by Cassie Hagstrom
Always do an amazing job with any of my car needs!
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March 2023 by Amanda Sellergren
Great service and friendly advice!!!!
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March 2023 by Jerod Buck
Again, what more do I need to say about this place. Let them handle all the stress you are having with your vehicle. They are fast, efficient and always great to work with. I had called to get an appointment and figured the list was quite a wait. That was not the case, I got in the next business day. Five out of five for me!!
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March 2023 by connor kindom
TOP NOTCH service from Michaela McCann. Running this thing solo and flawlessly. Beyond impressed. Get this girl a raise!!!
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March 2023 by Colton P.
I had an oil change and recall-service scheduled with a loaner for the day, got there and was told "you're not going to get a loaner with a 10yr old car with a beat up bumper" exact quote. Ok, that's understandable, but you should've told me that WHEN I SCHEDULED. What a prick and what terrible service
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December 2022 by Darren Hines
Hudson Ford was great, they kept in contact through out the day and were able to finish the work and get me back on the road!!!
