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February 2024 by Jessica Balogh
Keith and Diane were great to work with! My heat went out in my 2020 Outback and he knew immediately what was wrong. It was a relief to know my car was with someone so knowledgeable. I also had him fix/replace my breaks and I could immediately tell the difference. My car breaks so smooth now! On top of that, he was much more affordable compared to the dealer. I would recommend Soobie Surgeons to all my Subaru friends. Going forward, I will be choosing Soobie Surgeons over the dealer. I can't say enough good things about them.Just very thankful to have found an independent mechanic that specializes in servicing Subaru!
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February 2024 by Laurence Berg
Absolutely the best! Soobie Surgeons does excellent work at very reasonable prices. Their customer service is exceptional. I've taken my Outback to a number of different dealers, but Soobie Surgeons has given me by far the best service I've had anywhere. I cannot recommend them too highly.
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February 2024 by Panch
Soobie Surgeons is a great place! Keith inspected my 2002 LL Bean Outback for free. He explained to me what things needed to be done tp make my car safe. Fair prices for me. Keith knows his stuff! I will bring my car there again.
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February 2024 by Rosie A
Absolutely horrible. Absolutely horrible. Absolutely horrible.First the owner told me that he is so good that even the Subaru dealer can't match his repairs skills. But when he worked on my Subaru, he seemed to be unaware how it was configured.Prices are almost the same as the dealership. And I always have been happy with the dealership and very happy with the quality of work coming from the dealership.Than he told me he did extra work for free. So I asked what exactly he did. Oh were was a little grease on the engine, so he wiped it off. He made it sound like he was making me such a huge favor.Most importantly, he is incredible slow and lies when your car will be done and stops answering your calls/messages for SEVERAL WEEKS!!!! He said my car would be ready in a week. A week goes by. I follow-up. No response. Another week goes by. No response still. Another week goes by. No response still. Finally I get a response. He has not done anything yet. Say he says it will be ready in a week. Another week goes by. No response still. Finally he messages me that he still has not started anything and will have done in a day. I waited almost 2 months to get my car back! And to be honest, the work seemed sloppy. Like after 2months he rushed to get it done. Yeah, I waited almost 2 months to get my car back.I spoke to the dealer. Yeah they know who he is. They don't recommend him and don't think that he that good.
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January 2024 by Lisa
Keith and his crew were able to figure out what 2 other mechanics couldn't! It may have taken a bit (mother nature also not cooperating for my strange issue). They were extremely friendly and communicative. Would highly recommend! Thanks again soobie surgeons!
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January 2024 by Lindsey Mittendorf
I would highly recommend Keith and Soobie Surgeons. I had multiple mechanics tell me I had a bad battery, when it was actually a connection terminal to the alternator. Keith and his team were the only ones to accurately diagnose the problem. Since then I have taken my vehicle to him for multiple issues. Very honest in his assessments. Fair prices and timing for the work that is needed. Will definitely continue to use his services!
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January 2024 by Linda Mauroni
I took my forester to Keith scoobie surgeons with a bad wheel bearing issue that I had. Keith took it in and fixed the problem and did a complete safety check on the car. The time out without my car was 3 days dropping it off late one day picking up late the day after he called me that it was fixed. Understandable since he is a small shop with a large following of customers. The review of my car has me ready to schedule some more repairs with Keith and his small crew of mechanics. They know what they are doing and are diligent in their work. Keep up the great work you do and I will be seeing you again to work on my Subaru Forester.
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January 2024 by Donald Cops
Took my wife's 2003 forester to Keith with a few problems and fixed them quickly. He also did a complete overall check on everything from ignition to suspension. Also had us bring him some past records to see if the past work was all done right well he found for the timing belt change they didn't change the tensioner pulley . So he saved our engine . I will take her car back there always. Fair pricing and work done in a timely manner to the work required.
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November 2023 by Austin Bechel
Avoid this place. Had my car for over a month, Sold me a wack transmission for my 11 wrx. Does not reply to emails. oh and you’ll probably find expired food in your backseat that makes your car smell like there’s a body in there! This will now be my second review of this so called “Business” since Keith Werner wanted to lie in the response to my first review. The reasoning behind the “63 emails and 8 messages” is because the guy does not answer a phone, email, message to save his life, and it’s not just for a few hours, a day, it’s multiple days at a time. When you finally want an update on your car and you get it, don’t expect him or anyone for that matter from this place to update you. You will have to ask for updates and how everything is going. Keith is clearly talking out of his rear end in his response to my first review, hence why there is so many lies. So let’s go through them together! I bought a 2011 wrx with 55k miles on the odometer. As soon as I got the car I was aware something wasn’t right with an odd noise. I had multiple shops diagnose the problem and they all said it was the transmission. I put maybe 500 miles on my car before I had it towed to “Soobie Surgeons” and even then, I did know how to drive my car, I also bought the car from a private seller, not a Dealer as Kiethy boy claims since he knows all. The transmission was good for a little over a month, but then suddenly every single time and still to this day, when I down shift to 4th there is a god awful grinding noise, obviously this isn’t supposed to happen. Is it a coincidence that this started happening immediately after this warranty was up? Kinda fishy if you ask me, Keith Werner also has a degree in Psychology so he is very good at manipulating people and telling them just what they want to hear. I emailed him about 30 days after I noticed this issue, because I knew the warranty was up so I didn’t see a point in reaching out since his communication was so poor the entire time anyways, but I figured it was worth a shot, and to no surprise like the absolutely fake person, coward he is. He never replied to that email by no surprise. This guy and his “business” that should be shut down for fraud and scamming everyone and their mom. They held my car for almost 3 months. First he claimed the first transmission was “damaged during shipping” which was probably another lie. So I waited weeks for another one and he finally had it done. The only reason it was done when it was is because I lied to him and said I have a road trip that i’m going on and need my car back. I can tell you right now not once before I dropped that car off did I ever have a piece of food in it, when I got it back there was a god awful smell for days until I discovered some type of disgusting expired soup in a plastic bowl container, the container was not mine and it sure as hell wasn’t there when I got the car. So one of your little work elves did eat in my car, or you did, Keith. I knew how to drive the car before it was brought to him so i’m not sure why he mentions twice about me “not knowing how to drive a manual”. One quick google search on “Soobie Surgeons mnsubaru” and there’s a whole forum online of people getting their cars stolen, getting scammed, getting sold lemons, everything under the sun. They used to go by a different name but changed it because people caught on to the scam. Next time you see Keith ask him about Freaks Outback, or what the story is behind the Spec B & Evans Bugeye, OR the ASE Master Technician Joe that he owes $9k to still!Service: Transmission
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November 2023 by Maximus Xiong
Keith and his team are excellent mechanics. They are well educated and do the job thoroughly. Sadly, my praise ends with that. July 30th 2023 I brought in a lemon car with engine, A/C, and unknowingly clutch issues. My vehicle was not operational until October 30th 2023. Note “operational” not complete, because when my vehicle was returned, it had a loose front panel, slight oil leak and excessive engine smoke emitting from the hood due to a reported excess spill in catalytic converter until I surpassed 1,000 miles leading to bring the vehicle back to in to fix the leak. The leak alone timed 2 weeks to fix. Overall, my car wasn’t returned until November 22, 2023. During the time I rented a vehicle which I did not expect to rent over 2 months. I have spoken to other mechanics during the 4 month repair. They have all informed me that the most intensive engine work should not exceed over a month. I was patient with Keith and his team understanding the vehicle I brought in, short staffing, and I appreciate him making a deal to cover my rental but I was too patient. 4 months is a long time. I do not appreciate having to lose my patience and temper to finally receive results with my repair. It is clear Keith and his team are great mechanics but are overbooked and scraping by with over promises and under delivering. I am all about supporting small local businesses, but timing is everything. Until this issue is resolved I would recommend elsewhere.
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July 2023 by Heidi Waukechon
Keith is a lifesaver! I was traveling to Hudson from 4 hours away. He came to where my car was broke down and fixed it right in the parking lot!Services: Electrical repair
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June 2023 by lauren wloszek
wonderful people; my car broke down and they accepted it when every other shop said they couldn't. I was from out of town and had to be eight hours away for work- they fixed it within two days (it was done early afternoon the next day). The owner's wife picked me up from my hotel to get my car and everyone working there were the most helpful, genuine, and honest people. If you're from around the area I could not recommend this place more.
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August 2022 by Mon Mon
Took my car in to be fixed, awhile back, he ignored my texts and calls, took over a month for something he said would take a week. I couldn't get to college and had to tell my teachers I had no way to come in, luckily they worked with me. I had to take ubers to work because. It was only when my dad offered to help him and give him a hand to fix my car is when he finally got it done. Because of my dad. If not he probably would have kept this on for more months
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June 2022 by Chris Dominguez
I am very happy with the service from here. Friendly professional staff and reasonably priced as well. I Hope to get more work done here on both my Subarus.Service: Steering & suspension repair
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May 2022 by Luke Hansolo
Keith was awesome to work with and very knowledgeable!!! He had a great way of explaining everything and great with quality!!!! 10/10 recommend for Subaru owners!!!!! I will be going there from now on! Thanks Keith and your mechanics!!! You guys rock!!!
