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November 2023 by ALBERT IV
Prior to leaving rental location set the vehicle trip odometer to "gallons used", and upon dropping the vehicle back off that odometer clearly read "1.3 gallons used." Thus, put 1.5 gallons into the rental, using fuel pump on site. Despite putting more fuel than used, was then charged an additional $7.88 in fuel (2 Gallons) as they claimed the fuel "Guage" read 5/8 fuel before using vehicle, and read between that and 1/2 on Guage after I put in the 1.5 gallons. It was confirmed I only drove the vehicle 13 miles, which is on par (mpg) for 1.3 gallons used as trip odometer confirmed. In addition, I paid $3.30/gallon for the 1.5 gallons I refilled, yet the 2 additional gallons I was charged was at a rate of $3.94/gallon, despite being the same fuel location and within 1 hour of rental ending. With all that said, there's absolutely ZERO chance I used 3.3 gallons for 13 miles of driving, especially considering I purposely drove the vehicle conservatively.It's very apparent these additional charges and unethical approach to business is why consumers are reluctant to use rental companies such as Uhaul. It's obvious the company preys upon those who don't pay close attention to "post bill" details such as myself, but then again I am a Financial Auditor by trade so am used to catching discrepancies on billing statements.
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November 2023 by Lauriann Devine
Harley was very helpful and friendly, as well as efficient in processing the contract and final receipt. Great rental experience- thank you!!
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September 2019 by Collin Diemert
Somehow waited till the day of the move to tell us they didn't hold our reservation
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September 2019 by Teresa Spicer
Only a 1 star. Got a trailer with a hole in tire.
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August 2018 by Paul Stone
Picked it up around 3:30pm and spent 45 minutes on the phone with U-Haul reservations trying to extend from a 4 hour rental to a full day. They wanted to double the price when the online booking did not specify a 4 hour limit. Also wouldn't change insurance after both the pickup location and the reservation agent said they could if I called right away. After U-haul tales with the pickup location they said I would need to go back to the pickup location to resolve the issues.
