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April 2024 by Anna Koosmann
Quick and easy, didn't have to wait in line. Friendly and respectful service.
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March 2024 by marlayna kavaloski
My oil change was very professional and they were quick with the service. Isaiah answered all my questions and was very helpful during my service. Thank you!
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March 2024 by Kevin Rivard
James in bay 3 was awesome, great customer service,friendly and very knowledgeable. He's a good asset to the crew there,thanks again James!!!
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February 2024 by J Col
Bad experience. I use Valvoline IOC a minimum of 6 times per year. I pay $100+ each time to get a full-synthetic oil change. This will be my last.They don't drain oil using the drain plug any longer as there is too much liability in cracking an oil pan. With that said, they suck out the old oil and I question whether the bad oil is sufficiently being removed. Also, is this a manufacturer approved method of doing and oil change? I've never seen this method listed in an owner's manual.They removed the oil by sucking it out. I'm not a fan due to an unclear understanding of whether the old, dirty oil and contaminants are properly being drained from the oil pan. Then upon refill, they didn't put in enough oil to properly register on the dipstick. It barely registered past the low oil level mark on the dipstick. They said that after driving around it will clear filters and screens and the oil level usually comes up. I'm not buying this story, but I agreed. I told them that I had 10-15 minutes of driving around the area to do and I could check the oil level when I got gas, shortly thereafter. When I checked the oil level, it was still low. I returned to the Valvoline IOC location and said it's still low. They checked it and yes, it was low. They added 1/2 qt of oil and the oil level registered in the middle of the dipstick. Perfect. They then proceeded to charge me for this extra oil they just added. I find that pathetic. I paid over $100 for an oil change in which they didn't put in enough oil and then charge me again to make it right. Complete nonsense.I don't like their new method of oil removal and furthermore, I'm extremely unhappy that I was charged extra to top off a low oil level that they had me leave with. Waste of my time and money. I will find another oil change chain to get my oil changes done at in the future.
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February 2024 by ArmadilloLizard
Fast, efficient, thorough, and friendly
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December 2023 by Patricia Russell
Dry detailed, fast, young attendants! First time seeing them drawing the oil out with a pump ontop of the vehicle where you pour the oil in!
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December 2023 by Fred G
Great service
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October 2023 by Kelsey Stickan
Friendly staff, but took much longer than what they said it would, and I hate how many things they try to sell you after saying you just want the oil changed.
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October 2023 by Tony D
Great service, Great people. Definitely recommend this location
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October 2023 by Nichelle witt
Excellent experience. Theu guys were friendly and knowledgeable. Huge Thank you to John for going above and beyond! You truly made my week!!Service: Oil change
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September 2023 by Elliot Andree
Had a car that had been sitting at my aunts for months, took it to go get the oil changed here and due to the car having critter nests in the engine my engine bay started on fire while pulling into Valvoline. They rushed out with fire extinguishers and their quick reaction saved my engine. Brady could not have been nicer or more helpful. Car was towed to a repair shop and deemed drivable, so I took it back over and got the oil changed and they did a fantastic job at that as well. These guys are top class and truly go the extra mile.Service: Oil change
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June 2023 by Matt T
Will and Rory were very helpful, friendly and professional.Service: Oil change
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May 2023 by Mary Shemon
Good efficient can't believe the cost of the oil but I guess everything is going up
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April 2023 by Quinn Wambeke
I went to Valvoline for an oil change. During the process I was made aware I needed my tires rotated from the technician. I agreed to have the tires rotated, only for the employees to damage the threads the lug nut attaches to. The manager of the establishment told me they couldn’t fix it and left me stranded, without a fully working vehicle, to try and find another repair shop. It was ridiculously unprofessional to offer a service when you can not correct basic complications that could happen when working with tires. Very disappointing. After this experience, I was asked to pay full price after my tire was damaged. In the end, I am glad to say the tire rotation was refunded, but I will never return to this location based on their appalling customer service. I would not recommend this location for anything beyond an oil change, if that at all. Be careful and I would recommend finding a different mechanic in this area.Services: Tires
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April 2023 by Ben Quick
My girlfriend went in for an oil change and while waiting in line an employee made unnecessary remarks about how she was dressed that left her feeling uncomfortable and eager to leave. Disappointing to say the least, will not be recommending this location to others. Spoke to a manager after and they said it would be addressed but it's upsetting that it came up in the first place.
