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March 2024 by Amber Poniewaz
We shipped a laptop through Pack Ship & Mailboxes and the packaging was not securely wrapped after paying extra for packing material to secure the laptop. Thankfully the laptop was not damaged upon arrival. We recently shipped something to Germany and the agent provided the wrong form to ship Internationally. They told us to proceed to fill out a Residential form after questioning it. Once Pack Ship & Mailboxes realized it was the incorrect form that the agent provided, they took it upon themselves to fill out the "correct" form for International shipments. What they failed to fill out was the customs portion of the form such as tariff codes, etc. Had the correct form been provided upon shipment, we could have assisted with the tariff codes, etc. Especially after asking the question, "Is this the correct form?" The package is stuck in customs for who knows how long and Pack Ship & Mailboxes will NOT take ownership of the package. They claim it was not their fault because they copied the form that was provided to them. Remember... The form that was provided initially to Pack Ship & Mailboxes was a Residential form provided by the agent of Pack Ship & Mailboxes in the first place. So yes, the form will be incorrect because they provided the incorrect form to begin with. I know... small town shipping companies don't give a damn but when you advertise you can provide certain shipment needs, you better own up to the responsibility. Thanks Pack Ship & Mailboxes! This is a small review for you. Keep doing what you're doing. Lack of accountability. It is a shame considering we need to protect local businesses and small businesses. Defend this post all you want but having accountability for your actions speaks volumes. It is a shame how you react to your customers.
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March 2024 by Allen Toth
Great service, friendly, and knowledgeable!
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March 2024 by Cheryl Sheldon
Great place for Amazon drop-off
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March 2024 by Carol Johnson
Great people!
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February 2024 by Richard Forshee
Absolutely the best service!! I came in just before the deadline, the staff was very busy, but they took care of me right away so my package was able to go out tonight.Friendly staff, always very helpful, and never any shipping issues. What more could you ask for? So happy that Pack and Ship is in our town!
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December 2023 by Judy Wuestenhagen
I wish I wasn't lied to. I was told my package would arrive BY SATURDAY 12/23. Its nowhere near arriving and the day is over... Going online it says 5 business days which means AFTER CHRISTMAS... So disappointed. Please tell people the truth. So we can decide to go elsewhere.
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October 2023 by Jerrod Aiello
This a valuable resource for my community here in Jackson. Amazon returns. Passport help. UPS drop off. They are extremely friendly, helpful, and go above and beyond. Very grateful.
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October 2023 by Drake Menzia
Quick and easy process for I9!
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July 2023 by Mikaela Fischer
Usually a good place to go. I will say though that the random closures are kind of a pain. I deliver packages regularly for work on my way home and it sucks driving there just to find out they're closed. I'm not sure if they put up signage saying they will be closed prior to them actually closing for vacation or not and maybe I just dont see it.
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July 2023 by Kate
This business shut down for several weeks after accepting an expensive & important package from UPS. Their voicemail said they were taking a vacation. I was able to get in contact with them and ask about getting the package sooner, based on its acuity. Their responses were rude and threatening, and I ended up having to wait until the end of their vacation.I went to the store the minute they opened (9:00), and the place was absolutely TRASHED inside. I cannot believe this is allowed to be a functioning "business". I also don't understand how they are allowed to keep people's things hostage for weeks, with no warning of a closure?? What an unprofessional experience all around. I am shocked that UPS uses this as an Access Point.
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May 2023 by Patrick Mangan
Great Place For Shipping!!!!
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February 2023 by Elizabeth Rivera
Never again will I be using Pack Ship in Jackson, UPS services. I drop off a large area rug that cost me over $400, after a few weeks waiting for my refund I come to find out it was never shipped out by the owner. I stopped at the store to ask for proof of him sending it out and he was not able to provide with anything. He started shouting at me telling me to leave instead of helping me find a solution to my concern if it is true it was shipped out.
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February 2023 by Holly S.
Always super helpful and have shipped many times. Many different items. Items are different shapes and sizes. They give great advice on how best to ship the packages. I would highly recommended taking their advice. I have also used their other services and they have been super helpful and have talked me through the process. I was having issue with my a notary process and I explained the issue and they fixed the issue within a few minutes of me treating them with respect and dignity. Great customer service and happy to support a small business.
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February 2023 by Elizabeth R.
BEWARE!! I will Never again be using Pack Ship & Mailboxes in Jackson, UPS services. I drop off a large area rug 4 weeks ago, as I'm waiting for my refund I come to find out it was never shipped out by the owner. I stopped at the store to ask for proof of it being sent out and he was not able to provide it. He started shouting at me telling me to leave instead of helping me find a solution to my concern, if its true it was shipped out he should be able to show me proof. Horrible customer service and filthy place to go to anyways.UPS is aware and is filing a complaint for this store.
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December 2022 by Be Hanh
Cheapest price, packed well, arrived without damages! Highly recommended!
