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August 2023 by Savaniah Loken
Lisa was phenomenal in helping me set up custodial savings accounts for my two very young kids. We even just had simple small talk during the appointment which made me feel like I have known her for years!I have been banking with Westbury for many years and always have such great interactions at the Jackson location. Thanks again Lisa!
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May 2023 by Trisha Stahl
Their customer service is great! Really helped me out when I was in a jam!
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June 2021 by Brian Fahrnow
After giving them a try again, banking with Westbury for just a short few months now. I unfortunately will be closing my checking account and will not be banking with them again. A few months ago, I paid off a late fee I had with them from awhile back I paid up to make things right, and decided to open up a checking account. Recently I was hospitalized for a brief period and my account was drawn negative a small .50 cents. Due to not having my phone I was unaware that Westbury charged a $7.00 per day negative balance charge everyday the account is negative, so after noticing I had my mother put $20.00 in my account while I was unable to attend too it. When I finally was out of the hospital I noticed the account was still negative and when I called the banker told me there was nothing they could do despite me making things correct in the past. I am currently unemployed so correcting this will take some time and I feel as if this bank just looks at what they can charge the customers for. I will never bank here again unfortunately!
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April 2021 by Gary R
I have always received great service for many years from this bank. Judy, the bank manager is always there to assist you if needed
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June 2020 by david rami
Very stupid bank policies and rude and bad customer service would not recommend better of doing an online banking
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August 2018 by ANDREW JESKE
The only complaint I have for the bank are it's hours, but otherwise everything else is great. The customer service is quite exceptional and as quick as you would expect.
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August 2017 by P Caspian
Cannot deposit via ATM or mobile app. After hours it's night drop box only. And ALL deposits require a trip to the bank. It's 2017 ffs. Apparently these locations used to have the ability to deposit at the ATM, but when Westbury took over, they deprecated the machines. The app is also embarrassingly remedial & feature poor with no ability to deposit checks, transfer to/from other banks (something other banks allow you to set up in advance), search by amount, date or transaction type, put a stop payment on a check, search previous months. It's awful & mostly useless.
