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February 2024 by Ronny Beil
We would like to recognize John Kohn as giving exceptional customer service. We came in a couple weeks ago because we suspected we were being scammed. Mr. Kohn immediately dropped everything else he was doing and sat us down to take a look. We were being scammed and because of Mr. Kohn’s quick action to freeze our accounts, we didn’t lose any money. He has been very helpful with all the subsequent procedures we needed to do, too. Thank you Mr. kohn!
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January 2024 by Holli Tinder
Cassandra should be recognized for being an exceptional employee. She was super helpful in opening a business account today when the lazy branch manager at US Bank couldn't be bothered to do her job. Not only did Cassandra do hers, but she did it well. She's an asset to Associated Bank for sure.I should also note that the other two employees (I did not get their names due to the brief interaction - one male, one female) were also friendly and helpful, and they should be recognized as well.It appears that there have been issues in the past (per other reviews), but at this time, the bank seems to be staffed with quality employees who seem genuinely happy in their positions.
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December 2023 by Lety
Mr. Colin Turner, you are the role model of what, EXCEPTIONAL CUSTOMER SERVICE represents. Thanks for ALL you do and for ALWAYS going ABOVE AND BEYOND!!!!Associated Bank, Janesville, WI branch.
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June 2023 by Ron Ron
Worst bank ever dealt with. I’m out traveling for memorial weekend when associated bank decides to put my accounts on hold. No text,call, or email informing me of this. I had no access to my account and no money forcing me to “live” at a rest area in my mid size pickup with 2 dogs until Tuesday. Customer service was of zero help to me. I will be going in and pulling my account and giving you a finger up on my way out the door. STAY AWAY FROM ASSOCIATED BANK.
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February 2023 by M.G. Bumpus
Only 1 clerk in drive thru. Cars backed up.
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December 2022 by Ronnie
No help with unauthorized transaction on my account. The company issued credit on 10/08, provided my with transaction number and still hasn't posted on my account. Can't talk to anyone about it. Went into the branch, called vendor from there. I was told I'll just have to wait. Over a month is ridiculous. They did waive overdraft fee caused by issue. Moving my account to a bank that has my back.
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October 2022 by Brooks
I like this Bank because I was crying in there and they took care of me. I’ve had a hard life I’m a writer. But they still took care of me the best they could at this bank and by the end we were all laughing kinda and they loved my dog.
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September 2022 by Michelle Davis
Long wait times at drive through. Also don't like hidden fees, they seem to take money when it's not necessarily needed. I Just don't like this bank
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August 2022 by Gary Shupe
Don't bank here. Waste your time. One teller working so slow...
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June 2022 by Margarito Rodriguez
They are very respectful and always asking if they can help you with something else thank you for stopping have a good day and sometimes they know your name I like banking at associated bank thak you for being who you are always work as a team and talk politely
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January 2022 by mike james
Had the pleasure of working with Charlie Phillips to set up my business accounts. He was great to work with and even stayed late to help. Exceptional customer service.
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May 2021 by pete Wilburn
Associated bought out the bank i banked with quite some time back. I never had a problem with the original bank but once Associated bought them out it was problem after problem. Associated is a master at scamming you out of your money. They also ripped my mentality disabled brother out of much money as they could. Stay away from this bank. I feel bad giving this organization 1 star because they don't deserve that much but Google insists at least 1. They actually deserve a negative star review.
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May 2021 by Jeanette Coppernoll
I love my bank and the sweet staff, especially Sarah. Every time I’m here, she and the staff make me feel important and they make the experience more personal than other banks I’ve used. She’ll ask about my dog and remember me by name, and that makes me feel like I have chosen the right bank. When I have Sarah as my clerk, she always makes me smile and brightens my day! I hope this review brightens her day, as well!
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January 2021 by Kevin Smith
I worked with Charlie Phillips to obtain a Medallion signature guarantee. The financial institution requiring the guarantee was often slow and unhelpful in providing some of the necessary documents, but Mr. Phillips was patient, knew exactly what to do, and was a joy to work with. I highly recommend this branch and working with Mr. Phillips specifically. He is a pleasure to work with, knowledgeable, and personable.
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November 2019 by Tanya Hendricks
Courtney is always helpful and kind!
