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March 2024 by Natt Razz
Bad experience!We rented a car for a month since we were visiting the city. When we rented it, they asked us for another “valid” driving license. We did not understand each other since my license is Mexican. In the end they accepted it with my ID and passport number.An hour later they call me to tell me that they need to reset the car and I will take it the next day at 9 in the morning. My husband takes it as agreed and when he arrives they tell him that he has to present an American ID, otherwise he cannot take the car. My husband told him that we are tourists and we do not have an American residence. Finally we had to leave the car and they charged us one day for the use! Unfairly since apart from ruining our travel plans, I feel that it was something of racism, since we have rented a car in Canada, Europe and they had never asked us for a resident identification, when we are TOURISTS!We dialed Customer Service to file our complaint. We are waiting for a full refund.
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March 2024 by Waleed Jokhio
Hands down, this Avis car rental location is the top choice in the city. With a convenient nearby location and consistently excellent car selection, it's always my first pick. Under the new management of M. Junaid, the customer service is exceptional. They went above and beyond to ensure that the Chevy Suburban I rented was not only available but in impeccable condition. Without a doubt, this franchise offers the best customer service around. Highly recommended.
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March 2024 by Sohail Ahmad
I will highly recommend this location they have variety of good cars to choose from and reasonable prices!! Thanks MJ for making my day
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December 2023 by IMS. B HAVEN
Trust me
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December 2023 by Mike Palecek
Super customer service. Thanks MJ!!!
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December 2023 by Rock “Rock” Rock
Amazing customer service I called in to check on a Chevy Suburban that they had they made sure it was there for me and helped me out a lot very professional
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October 2023 by Sandy C
I live in Madison and frequently rent vehicles for business purposes. I drive to Janesville because the quality of service and shape of vehicles is much better. The new manager, Andy, is very customer oriented. Thanks for the awesome service!
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October 2023 by Rik Thomas
Very kind guy, Andy. There were some hostile costumers and he handled it way better than I would have. Remained professional and kind. Great place.
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October 2023 by Don Isaacs
Use Janesville WI location all the time and great location, great personal service getting me rental cars I want
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October 2023 by Garry Hutchinson
their price was almost double what enterprise is providing. Then stiffed me for an extra 100.00 upon return.
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September 2023 by Christiaan
Great service and good rates
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July 2023 by Jessica Hansberry Riley
Hi, this Avis dealer is great to work with. They are very helpful in finding the right vehicle for your needs.
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July 2023 by Bryson Davis
Drove 2 1/2 hours guy locked door on us very disappointed. Said he wouldn't do anything it was literally 5
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June 2023 by Consuelo Ortega
We've had bad experiences with other car rental companies but not here. Very professional, friendly, and informative with questions we asked. Vehicle was clean upon receiving it. Went to Colorado & had no problems with the high altitude. Friendly & knowledgeable staff. Under new management & you can tell the positive difference.
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February 2023 by John Olson
After waiting around at Enterprise for more than an hour and my reserved car never showing up, I came here to Avis to rent a car and was in and out in 5 minutes. One of the best rental experiences I've had in a while. Thanks guys!
