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November 2023 by Mia Van Hees
Laurie Van Horn is the most amazing person. I always went through her for all my needs. She left and I stopped coming in for 5 years, I had something come up where I needed to come in for the first time in years and she was there! Laurie is the best employee and bhccu is so lucky to have her. I have never had any issues when working with Laurie, she gets done what needs to get done and is super knowledgeable. All of my questions are always answered.
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May 2023 by Bobby Keena
Can't seem to take the time to keep deposit envelopes in the deposit boxes.
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June 2022 by Ethan Casique
Although I had an issue with the store, the managements professional manner when they called definitely changed my mind. Glad they gave me a call ??
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May 2021 by Diana Foster
I opened a business account and a personal account. After a month of having a business account they raised the limit of minimum funds in the account on a monthly basis to charge you a fee. It was $1000 and now it’s $2500. I highly suggest going to BMO Harris - they gave me no hassles. They ran my credit for both. I then received a credit card for $500 with the stipulation that I kept $500 in the account. I was told all I had to do was call and they would remove the hold on my funds. I came in to find that I have to reapply for a credit card and they would then be running my credit again before they would release the funds. Again, this bank is horrible.
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December 2020 by Peter Ruffolo
In order to get a CHECKING account, they need to run your credit. There is NOTHING mentioned on their website about this. I got denied for this because I didn’t meet their absurd requirements to open a CHECKING ACCOUNT! Why does my credit matter for a checking account?! It is the most ridiculous requirement I’ve ever heard, for a checking account. I will be telling everyone to NEVER use BHCCU.
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February 2020 by Lauren H.
I was shocked to see that there aren't many positive reviews for this location! I LOOOOVE this location and my family does, too. We are always greeted by friendly faces and served in a timely manner. Thanks, guys! Keep up the good work.
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October 2019 by Chris Gawlik
Horrible car loan department
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April 2019 by Christopher Haag
Talked with one lender in person. I was advised I didn't have a chance for a loan. Received a phone call because I did an online application. They advised me that black hawk has a new start program. The person from that department contacted me and couldn't give any help or answers. But I did get an answer of no on the loan. With in first sentence. So much for second chance and the line of helping people
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March 2018 by Sarah Stimson
The lady answering the phones last Thursday was genuinely so rude. I wanted to talk with someone else so I asked if there was anyone else that I could be transferred to. She said "I mean I don't really see why you'd need to talk to someone else I basically already answered all of your questions." I asked can I please just speak with someone else. She continued to argue with me that there was no reason to transfer me and refused. WORST customer service I've ever had.
