-
January 2024 by Phillip Fry
Always my favorite! Love it, breathe it, live it!
-
January 2024 by Ajay Baker
Love going here the techs are friendly and super helpful.
-
January 2024 by w fegg
Very prompt and helpful battery check and replacement. Thanks Jack
-
November 2023 by Nichole Gies
Great store for home and auto needs
-
October 2023 by Dustin Anderson
Called to set up an alignment early on a Saturday morning, and the call center set up the appointment in Love's Park. Waste of my morning, but was willing to give it another shot and schedule an appointment with the Janesville office. Fast-forward 2 days later for my appointment on a Monday at noon (taking time away from work to get the work completed) and 45 MINUTES AFTER having the car they call me to tell me they can't service the vehicle because it has lane assist... What a colossal waste of time! Can't be bothered to ask a simple preliminary question before service so they don't waste mine or their own time. Ridiculous!
-
October 2023 by Bryan J.
Ordered online and received an obviously returned product from another customer. I don't appreciate being sold something represented as new and getting a previous customer return. Too much hassle to return so I'm keeping it but shady practice, won't be ordering products in the future. Price was lower than elsewhere so that's why 2 stars instead of 1. Need to be upfront about previous customer returns resold as new, not nice.
-
September 2023 by Nick Stephens
Had appointment for tire got there they didn't have the tires didn't call to tell me but emailed the day before to confirm appointment
-
June 2023 by Nathan Clement
Great customer service and super friendly staff!
-
April 2023 by Bill Wipperman
I went there to get a wheel alignment that I was told by a local dealership that I need. F&F told me it wasn't needed and didn't charge me for anything. I really appreciate the honesty. That's kinda rare nowadays unfortunately, and I greatly appreciated it.
-
March 2023 by Allyssa Ciaramita
Spent over 3k here on the same issue- they have repaired things not needing replacement three separate times and now they want me to go back and pay more money for an alignment when my alignment was just done by them 7 months ago and was FINE when my vehicle entered their shop. Let’s not forget the last time I called them to figure something out so they can fix the issue the wouldn’t fix, they hung up the phone on me and haven’t called me back since. Don’t waste your time or your money.Service: Steering & suspension repair
-
February 2023 by Jeff Rank (CE)
The new arrangement prevents me from going as frequently as I once did. Very disorganized
-
February 2023 by Kelly Howick
I scheduled an oil change and to change my front headlight. They quoted me the cost over the phone. I arrived and they had everything ready for me, they did the oil change and then called me back to the desk, they told me when they went to change the light it must have been a loose connection because it popped back on. They saved me some money and could have easily done it without telling me the truth. I will definitely be back!
-
January 2023 by Kelly George
I scheduled an oil change and to change my front headlight. They quoted me the cost over the phone. I arrived and they had everything ready for me, they did the oil change and then called me back to the desk, they told me when they went to change the light it must have been a loose connection because it popped back on. They saved me some money and could have easily done it without telling me the truth. I will definitely be back!
-
January 2023 by Bev Carney
Excellent work quick service and good prices
-
October 2022 by Dan Knull
Had a car appointment on a Saturday to get a rack and pinion but ended just needing bearings. While putting on my bearing the steering knuckle fell out my Ford Escape. The part was not going to be in till Monday and I had to be at work in Madison on Sunday and Monday. This was also my only vehicle and I would have been out lots of money not going to work. The assistant manager John took amazing ownership of my issue, even more than when I had gone to the Ford dealership in Middleton for more expensive stuff. He talked with the supervisor Eric about it and was able to help me out with transportation and didnt charge me for the knuckle. They were extremely fair, honest and efficient through the whole process. They treat you like family, I will be using these guys for everything from now on!
