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February 2024 by Karina DeGaetano
Caleb was very helpful during our car purchase at this dealer. He made sure to spend the time with us and answer all of the questions we had, and there were many! He was not pushy at all, and made the car buying experience much less stressful. He was able to put a hold on a car for us for two days while we got our finances in order. Fran was also very helpful during the financing process. She was straight to the point, and didn’t make us sit there for hours to get numbers put together. We appreciated it, thank you both!
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February 2024 by Amy Schultz
This is the second Tahoe Ive purchased from this dealership. Parker was easy to work with and did great getting us a lot back on my trade. My first transaction in 2019 was quick and easy and painless. Id recommend not going on a Saturday if possible but overall a good experience. I will be looking here again when Im in the market for another vehicle someday!
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February 2024 by Gregory Borsenik
Courteous reception and write up.
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February 2024 by Kevin William
I brought my Volt in due to a check engine light related to the evaporative emissions control system. I paid the diagnostic fee and several hundred dollars more for a repair.Two days later, the light came on again, indicating the same problem. I scheduled a follow up, and was surprised when they told me that they suspected it was the after market gas cap that was on my car - because I assumed this would have been the first thing they checked when it had been in for service previously. Even more surprising, they again charged the diagnostic fee - which I believe was about $140 - despite the fact that it was only in for diagnosis due to them not fixing the problem the first time.This is the text exchange with the service person who assisted me the first time-"Hi [technician name],I guess I'm waiting on a new gas cap, which I ordered when I was in last week.I'm a little frustrated that I came in initially for a check engine light related to an emissions problem. I don't understand why I was charged an additional $140 to diagnose that same issue when the light came back on just a few days later. I understand that there could have been multiple causes for that issue, but it would have made sense to diagnose all potential issues when I came in the first time. It also makes me question whether the initial repair was the problem and whether it was necessary - since now they think it may be the gas cap, and may require a smoke test if that doesn't resolve the issue.""Hi Kevin, I apologize about the delayed response. I've been out of the dealership this week until today. You can bring the Volt in and I will have the tech take a look at why it was still on. The part that we replaced on your first visit was setting off the check engine light, so we had to start there. It is possible that something else is causing it to go on."I'm not a mechanic, but if you didn't check the gas cap the first time, I fail to believe that the diagnosis of a more expensive repair represents a fair and thorough diagnosis, and the customer should not be charged to diagnose the same problem a week later.Also worth noting, the light came on again a couple of days after getting the "proper" gas cap.... so, just a big waste of time and money.I don't know if the culture of nickel and diming the customer is specific to Kayser, or if this is how Chevrolet service operates in general. I do know that my last car was a Toyota, and I never had any problems like this at the Janeville Toyota service center. I always felt like they were fixing what needed fixing, and not trying to see how much they could squeeze out of me. I love my Volt, and this was my first time at this dealership. It seems like bad business to alienate a first time customer. I can guarantee I will not be back her for service or for my next vehicle. If this is the norm at all Chevrolet dealerships, I will not be purchasing a Chevrolet in the future.My favorite part is the text I received asking me to give them a perfect score if I received a survey from them, prior to me bringing the car back the second time. Well, it must not be that important, because no effort was made to correct my concern."Hi this is [name] from Kayser Chevrolet Buick GMC, I just wanted to follow up and let you know that you may receive a survey regarding your service experience, we would appreciate if you would complete that for us. Anything less than perfect is considered a "Fail" so please let me or my manager know if there is anything we can do to help me achieve that perfect score."
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February 2024 by David Shank
Sean Fagan is the best sales professional I’ve ever dealt with
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February 2024 by Kenny
Dropped my car off for oil change, check engine light, and recall they got it all done at a reasonable price and in the same day
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February 2024 by Hilda Vance
Parker was amazing! He was very patient and understanding on what we needed. He really tried his best on pricing for what we needed and was very honest when it came to competitor options we had. Great customer service!!
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February 2024 by Dave Winter
You finally got the parts!
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February 2024 by Rocky Polster
EDIT-I purchased a truck a couple months ago, (which was a joke in itself. Never had to chase down a dealer over weeks in an attempt to give them $63k+. That's not a relaxed dealer approach. That's laziness and being inept.) and it's already been in for service at least 4 times, with another scheduled. Check engine light for multiple cylinder misfire that no one knows what to do about. Rear view mirror camera that's all staticy and giving blue screens, that they've done nothing about. Corrosion on the tailgate that's bubbling the paint, but it's not covered under the corrosion warranty, but if I pay another $680, they'll happily fix. A leak in back, with water dripping down the inside of the back window, that they had resealed by a 3rd party, but they damaged some of the plastic trim, so I had to make another appointment to get that replaced. Meanwhile, I still get a blue screen and static on my rear view mirror. My rear window is still leaking. And it's no big deal for them to be like, just pop on in, and we'll get that taken care of, like I'm not driving 50 min each way every time something isn't fixed correctly.Most recent interaction-Right off the bat, Skipper tried charging my wife $150+ for my free oil change and tire rotation. Thankfully, she actually knows what's going on, and refused authorization and told him to call me. I still have my certified pre-owned warranty, so I asked them to look into an ongoing problem with my headlights as well. No surprise at all, he tried to charge a diagnostic fee for that as well. This place is pathetic. There's an issue every time we go in. No one seems to be in the same book, much less on the same page. After I talked to them, they finally cleared the charges out, and Skippy acted like doing it for no cost was a favor, instead of the right thing. After my warranty is up, this place will never see another vehicle of mine. Pathetic, from literally the minute I stepped foot in that lot to buy my truck, to every follow up appointment and service interaction. Dealers like this are exactly why people hate dealerships.
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February 2024 by Diane Greco Halabrin
First time for oil change and tire rotation. Everything went smoothly.
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February 2024 by Alex Cantwell
Jason is the best he goes above and beyond to sneak me in with my super busy work and life schedule!!
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February 2024 by Dori Coplien
Parker Arthur was excellent in showing me cars and very helpful with the process of buying.
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February 2024 by Ross Martinson
Best experience ever
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February 2024 by Laura Moreno
We purchased a used vehicle from Sean Fagan on February 8, 2024. Very pleasant experience...no hassles. Thoroughly reviewed vehicle and its options with me. Very happy with the car. Highly recommend Sean and the dealership.
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February 2024 by Donald Rosenbrook
Excellent sevice. Good job with everything!
