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May 2023 by Dakotah Hatch
Stephanie the manager, She ight she was so helpful. She is the reason I didn’t switch companies.
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January 2023 by Sharon Nowak
You should not lie to customers to get sales at X-mas time & then jam me up!!! Sales dept should be ashamed... and at X-mas!!!
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October 2021 by Molly Morelas
Very nice store. Eddy was able to help me upgrade my phone. Milton ave and center denied my promo code.
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June 2021 by Kylee Halverson
They were extremely helpful with the long process that came with my phone activation
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April 2021 by Jara Saylor
Long story, short: I highly recommend not going to this location. My fiance was a Virgin Mobile customer until it became part of Boost. We went into this location making it very clear that I wanted to be added onto his phone plan. The employee that was helping us had Airpods in, and he was randomly answering phone calls and having conversations with people while helping us. (At first, I thought he was talking to himself until we noticed the Airpods... We were very confused.) I said NO to purchasing a monthly insurance plan, but he charged me for it and added it into my plan without telling me. I was also not added onto my fiance's plan; I got put on my very own family plan with my number, and I had an additional line that was added on (that I was never told about and never asked for). I tried calling the next day for help, and the same employee told me he would call me back. He never did. I called Boost customer support, and they were able to help me, but even the person that helped me said they were confused as to what the employee had done to my account.
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January 2021 by Kimberly Jackson
Love this phone service
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January 2021 by Jara Mundy
Long story, short: I highly recommend not going to this location. My fiance was a Virgin Mobile customer until it became part of Boost. We went into this location making it very clear that I wanted to be added onto his phone plan. The employee that was helping us had Airpods in, and he was randomly answering phone calls and having conversations with people while helping us. (At first, I thought he was talking to himself until we noticed the Airpods... We were very confused.) I said NO to purchasing a monthly insurance plan, but he charged me for it and added it into my plan without telling me. I was also not added onto my fiance's plan; I got put on my very own family plan with my number, and I had an additional line that was added on (that I was never told about and never asked for). I tried calling the next day for help, and the same employee told me he would call me back. He never did. I called Boost customer support, and they were able to help me, but even the person that helped me said they were confused as to what the employee had done to my account.
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December 2020 by KT Hoskins
I wish there was a star for zero the guy with glasses named Dennis he said he was the manager has horrible customer service skills I have been to this location 3 times and all 3 times he has sent me to a downtown store which is not even a branch off of their store. This is radiculous and I look at the reviews and see that this store is known for bad service just shut the whole store down i suggest if anyone is looking to do business with Boost go to the one on Mains st.
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December 2020 by Chuy
Awful place would not recommend doing business here. Came in to pay off remaining payments on phone and didn’t even let customer service know that we had payed it off or let us know that we had to do it. We went in to try and get another phone with payments and they wouldn’t let because it says we didn’t pay off the last one which was false. They ended up just depositing the money in the account and didn’t pay the phone off like we said. They said we still had 11 payments left and that was not true. We didn’t even know this until we tried to get another phone. Made thing 10x harder than they should’ve been and couldn’t even get another phone because of this. DEFINITELY DO NOT RECOMMEND COMING HERE OR DO BUSINESS HERE!
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September 2020 by Jose Ramirez
if i could rate it zero stars i definitely would! The girl has awful customer service skills. I went in with a phone issue and not only did she get loud and rude with me but she also broke down crying!!!!! Over a simple question about my phone . They should take some pointers from the girl at the downtown location. Now she knows how to do her job!! Will not be returing and will tell people to stay away!!
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August 2020 by Jesus Juarez
Awful place would not recommend doing business here. Came in to pay off remaining payments on phone and didn’t even let customer service know that we had payed it off or let us know that we had to do it. We went in to try and get another phone with payments and they wouldn’t let because it says we didn’t pay off the last one which was false. They ended up just depositing the money in the account and didn’t pay the phone off like we said. They said we still had 11 payments left and that was not true. We didn’t even know this until we tried to get another phone. Made thing 10x harder than they should’ve been and couldn’t even get another phone because of this. DEFINITELY DO NOT RECOMMEND COMING HERE OR DO BUSINESS HERE!
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August 2020 by David Casper
I know someone that has been that has been exposed to covid -19 and works at boost mobile. The boss tells him that he is to go to work and possible expose other people. Im sorry but I dont agree with this policy. Just a fyi for other people to be aware of.
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March 2020 by Kathleen Crawford
I went to the Boost mobile store in Janesville WI @ 2121 Milton Ave. and after waiting for one customer in front of me Burnell Brown waited on me for less than 1 minute telling me to reboot one of my apps. So as I did (which took me no longer than a minute) he decided to help another customer and spent at least 5 or minutes still helping the customer that came after me. I left mad as a hatter!!!
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February 2020 by Dean Monosso
Service sucks
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March 2019 by Tisa Caruso
In store services are terrible!!! Took me 3 hours to activate 3 phones!!! If i do it at home, it takes 20 minutes per device!! Then the agent we saw proceeded to set pin numbers on our family plan devices and did not ask us for pin choices, nor inform us what pin numbers she set for each phone. We had to go back to get our pin numbers before we could access our account!! We live, at least, 35 minutes from theclosest location!! Their reception and services are amazing, but don't go to the store!! It's easier to do it yourself!!
