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November 2023 by Tim Shaw
Cameron was great. My daughter purchased her first new car and the process was smooth.
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November 2023 by Jesus Luna
Very friendly and inviting. Straightforward experience all the way through, would definitely recommend working with these guys to anyone!
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November 2023 by Larry Horsfall
I came in with a question about my fob and was greeted at the door and directed to the parts department. The representative there greeted me and answered my questions and corrected my non working fob in a few minutes. Effective, efficient and courteous!!
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October 2023 by John Brinkman
The service was great! Personable and professional. The mechanic even provided a short video walk through of his inspection results. A coolant leak was suspected by me which was found and fixed. This was covered under warranty. Communication was great. Well done!
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October 2023 by Tyler Kobsey
Amazing experience. Jeremy W. Took the time to ensure he knew exactly what type of vehicle we wanted, including price range and mileage. Very professional person with no pressure in his selling process.
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October 2023 by Lynn Neitzel
This is the second car that we have bought from Brady Jensen at your business. We enjoy working with Brady and we love our VW's. We always feel like he listens to us in regards to what we are looking for and offers thoughtful suggestions based on what we want, what we think our needs are, etc. The whole team (TJ, Ryan in Finance department) were super kind and helpful. We upgraded to an Atlas from our Tiguan and couldn't be happier. In the two years that I had my Tiguan, I found your service department to be very accessible, clean and friendly as well.
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September 2023 by Stephanie Tracy
Jericho is the best! She is extremely kind and helpful. She has a vast knowledge of the products and services. You couldn't ask for a more professional and dedicated employee at Volkswagen Service in Janesville! Thank you Jericho for helping me for so many years!
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September 2023 by Jessica Bissett
My sales representative was kind, helpful, and knowledgeable. There seemed to be a lot of miscommunication and frankly, error, when it came to financing which left me feeling a bit disappointed with the finance team. I would recommend for everyone to go in knowing what the monthly payment should be based on their financing choices and don't be afraid to ask questions.
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September 2023 by Diana Hamilton-Buller
What an amazing team! They are the perfect combinationof professionalism and personability. Many thanks to Brady and his team mates for a positive buying experience.
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August 2023 by Courtney
Took complete advantage of me coming in as a young female with my baby. I went in for an oil change and you guys tried charging me over $500 and after I said something you brought it down to $364 and STILL charged me for things that weren’t done and things I didn’t request. I have a 2021 vehicle with NOTHING wrong with it. The video I was sent even said nothing was wrong. All I wanted was an oil change. Scam the vulnerable is what Frank Boucher is all about!! At least Gordie Boucher takes much better care of their customers. I will NEVER come back to Frank Boucher again and will warn everyone I know.
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August 2023 by r w
Jeff Fields was our salesman. He was amazing! He showed great patience and knowledge while helping my daughter find her perfect first brand new car
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August 2023 by frankie lara
Michael was great to work with! Always so knowledgeable about the vehicles he is selling. I would recommend going to him for your next car!
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July 2023 by Gene Montagne
Because everyone at the facility were very professional and knowledgeable about the vehicle that ended up buying! They also went out of their way to make my experience of buying my vehicle pleasant !
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June 2023 by Caryn Zimmerman Davis
I had an extended purchasing process due to a major engine issue on my previous vehicle. Brady was incredibly patient with me as I worked through all the issues with the repair and evaluated my options.
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June 2023 by Susan Hollingsworth
Everything was great from the moment we called to inquire about the Jetta on lot to the time that we got to your establishment to test drive and check it out. I have no complaints. We were treated with with friendliness, kindness, respect and felt very relaxed and comfortable.
