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April 2023 by Lupis Arizmendi
The good thing about this place is that there are bilingual people and they know their way around the phone. Highly recommended.
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August 2022 by Jean-Paul Lott
I was treated well, got exactly what I needed with no issues. One recommendation though, if you are promoting the Icon 3 phone, have some accessories available. One case to choose from
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November 2021 by Donna Blake
My family in Alabama persuaded me to use Cricket as my career. I purchased the plan and the phone at the Milton Ave. store in Janesville Wi.. I asked them to set it up for me as I was not familiar with the product. They did and told me to throw away my old phone. By days end, all my pictures and texts were gone. I took the phone back for them to tell me that Cricket does not sell defective phones. I asked for credit towards a different phone and they said that they don't do that. I ended up purchasing a 5g phone. I am now out $400.00+. When I started using the 5g, it constantly crackled when I was talking. Like being disconnected. I called the toll free number and the representative transferred me to another department were a recording, even after being prompted, did anyone pickup. I thought I dialed wrong and the same thing happened. And again. Problem not solved, and you don't sell defective phones, and you lose my data, and your web sight gave no information about how to handle this, I switched. And will tell anyone else that wants to know, to not choose Cricket. I want credit back on my Discover card. Date, Oct.12. And Visa card date, Oct. 7. I have the receipts.
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November 2021 by Jennifer Braunger
This location has the most helpful staff that I've found at any location! Priscilla and the other gentleman are AMAZING!!!
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October 2021 by Carmen Diaz
Thanks you guys are doing perfectly
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August 2021 by Garry Roetering
Thanks for the great service
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March 2021 by Darlene Harris
Took great care of me
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February 2021 by Weezy
I know some of the staff personally, their reliable and trustworthy.
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January 2021 by Karen Reece
I walked in the store and there were three guys just sitting there. No other customers. I asked for help and if are there any deals on the phone and he said yes we have lots of deals. That's all the service I got. Won't be back.
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January 2021 by ieve
Tried to get the new iPhone last minute and had a big mix up but had a worker named Jera D. stay open much past closing time to make sure I got the phone I needed! Never had an experience where two stores (Center and Milton) were so determined to help me fill my needs! Best phone experience by far.
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November 2020 by cathy Larson
Due to constant problems with a guy named Alex, I refuse to do any business with that store on Milton Ave,and I almost ended up switching to a different company altogether,but luckily I went to the Cricket Wireless store on Center way Ave and a wonderful girl by the name of Angela helped me so many times,in so many ways,that she alone saved that company a customer! If this company cares for its customers at all, they need to get rid of that rude,useless guy Alex. I go across town just to avoid him!
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October 2020 by Jimmie Poole
Alex was a great help and knowledgeable of the devices and network...etc. Awesome ... He was just Awesome.. Thank you for all the help and patience.
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September 2020 by Matthew McRoberts
I am very happy with my new $60 Samsung! Thank you for your help, Priscila!
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September 2020 by Darius Evans
BUYER BEWARE! Before you go into this store, you should know there's a chance you might meet a dissimulator named Alex P. (if you're looking at your receipt) or George (if you catch him in a lie). If you happen to find yourself being assisted by this individual, do yourself a favor and ask for someone else or walk right back out. Alex / George is not above telling outright fabrications to ensnare you.I went into the cricket wireless store on Milton Ave. to get a data only sim card. George's first lie was that I was required to activate in store. Lie #2 was that an activation fee would be charged even if I were to purchase the data only sim card online. Lie #3 was another assurance that I would be charged an activation fee even if purchasing the data only sim card on the cricket wireless website.After I had completed checkout, I found out there was not an activation fee for activating online. Instead of acknowledging he had been caught in numerous lies, George insisted he provided me with "the best information" he had at the time. Lie #4 was told after I asked for a manager and George informed me there wasn't one present (despite cricket wireless phone support insisting a manager is required to be in store during business hours). Lie #5 most likely occurred when I asked his name. He said George but the receipt said I was assisted by an Alex P. Lie #6 came when George told me he was closing at 7:06 pm (despite the clearly posted closing time of 8 pm) after I told cricket wireless phone support I wasn't leaving the store until I got a refund or credit.This is the type of person that makes honorable salespeople embarrassed to tell others what they do. Alex / George may fancy himself a closer but they're making up for a lack of knowledge, personality, and skill with deception and disinformation.It's utterly shocking that in the modern era we still have to deal with perfidious individuals working for companies that allow them to prevaricate with impunity. If you want to charge a "convenience fee" for purchasing a phone and / or sim card in the store rather than online, that's fine. But just be upfront about it! I think I speak for most of civilized society when I say we'd appreciate the candor.EDIT: I would just like to note that the response was generated by someone at the corporate level not a manager or owner of the authorized reseller location on Milton Ave. Prior to writing this review, I spoke with cricket wireless phone support. They offered no assistance or support whatsoever. Not even a reprimand for the unscrupulous behavior on display at this location. So, I stand by my recommendation to never go to this place.
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September 2020 by Kinzie Dodson
Way way better store than the one on center Ave.
