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June 2025 by Melissa Braun
1st time I was in there and they double charged me for an item, had to go back in for the correction but still I hope this isn’t an ongoing issue with this female front end cashier.
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May 2025 by Alex H
We arrived one minute before close because we had a late prescription fill and the woman refused to help us. Said we were late, but they clearly closed early and didn't want to help us. Pure evil, now I won't have pain meds post surgery and may have to go to the ER. CVS just lost my business for life.
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May 2025 by Carol Hulburt
Friendly amicable people!
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April 2025 by Jason Cullen
Staff were terribly rude and insulting to my mother for simply asking questions. A lifelong Janesville resident, she couldn’t remember ever being verbally abused by an employee anywhere before. The topper is that MANAGEMENT AGREED she was treated terribly and promised she’d get an apology. The apology never came.
I have used CVS pharmacy my go-to location for photos to handle visa applications, etc., for as long as they’ve been open in Janesville, but no more! Walgreens is across the street. They have my business!
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April 2025 by Mark Bleiler
One thing for sure you can't make perfect better and that's what I have experienced with all the team members at the CVS location I go to.
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January 2025 by kevroh06
Told my prescription was ready for pick up. Went to go grab it the next day and was told it was not ready and that no one at the store communicated with me the day before. The woman was very rude to me and made me feel as if I was in the wrong. Was told I would be called back shortly and have been waiting over 2 hours. Extremely unprofessional and rude customer service. I’ll be taking my business elsewhere to Walgreens.
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December 2024 by E Morales
Switched RX from Walgreens to here. The staff is knowledgeable kind and Quick!! I can use my GoodRX coupons here. Great pharmacy
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June 2024 by C. P.
I've been getting my prescriptions here for many years do to my health insurance makes me use them for prescriptions. Past year or so the people who answer the phones for prescriptions are very rude they cut you off in mid sentence or even raise there voice when trying to explain why I'm calling. Also they cut you off and put you on hold forever. This has gotten worse and worse and I'm tired of it. CVS employees have a job because we the people are needing meds so start treating people with respect and professionalism. This review was needed along time ago. The way the reviews are read I'm not the only person who feels this way. Horrible store on Milton Ave, Janesville, Wi
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September 2023 by Christiaan
Excellent service on pictures I've ordered online!
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August 2023 by Alissa Fehr
I ordered just three photos and a pocket size of one of them. My photos came out pixelated. Hard to believe that it would be my phone, so I'll be trying it on Walgreens when I get home. The store is very unwelcoming. The employee saw me and didn't acknowledge my existence when I walked in. I find the photo counter, and nothing tells you that you need to find an employee for you to get your photos. And cvs, like walmart, would rather you check out through self check; and had signs on all the registers saying "closed. Next register, " and none of them were open except the ONE self checkout. Also, the dude guarded my photos like I was going to steal them and didn't hand them to me, so I could continue shopping... I'm from the west coast, maybe it's a Wisconsin thing; but I've always been handed my photos at the photo booth and take it to a register, myself, for when I'm done shopping. I felt so rushed that I just magnets for my pictures and left.
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July 2023 by Michael Sors
Takes forever to get a hold of an actual human being on the phone like 25 mins to half an hour ridiculous
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July 2023 by J Mann
Service was very bad. Over 30min wait for a pickup at counter. Would find a different location this one needs some serious help
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July 2023 by Amber M
Repeated told there is a shortage of commonly prescribed drugs because of Covid. 1. Researched it....no drug shortage that CVS should be experiencing (and other pharmacies are not short). 2. We are now 4 years into Covid; this is our new normal.Pharmacist was rude....told me I was unaware of "world events" and out of touch with reality....
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July 2023 by John Liszewski
Not impressed after transferring prescriptions from Walgreens. I will go with a independent pharmacy moving forward. Tired of the chains.
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May 2023 by Shannon D
Photo department is top notch. Fast. reasonably priced. Great deals. Friendly employee called to make sure I meant to leave my customized cards blank inside before going ahead with my order.
