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February 2024 by Angela P
Very happy with my rental and the customer service was amazing.
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February 2024 by Travelling Chinchilla
Best rental car location I visited.
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February 2024 by Jeff Moore
Talked to an agent last week and was told to come in at noon to get a car today, I showed up, car they offered me was very dirty, had some damage on rims, and obviously not ready to be rented out.. I asked about another vehicle but they said it was the only mid sized vehicle they had. I stated I was willing to drive a compact or anything else they had, but they did not offer me anything except to only rinse off the car which he agreed was very dirty. Unfortunately because I have no other choice I had to take this vehicle and now use it all this week. I expected better from this company, and was very disappointed as I watched two other people get vehicles that were clearly ready and cleaned up nice.Update: after receiving a quick response on my review here, I sent in all information in the email. Unfortunately I have heard no response. Very disappointed in their customer service, Will update again if I hear anything.Update: local store where I rented called me and offered to swap out the vehicle with another that I accepted. She was very nice and apologetic.
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January 2024 by Mike Emberson
Amazing
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January 2024 by Kelly A. Kline
Management at this site is exemplary.
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January 2024 by Lety
I started being helped by KayCee, then McKenzie, then Brody. They each demonstrated phenomenal customer service skills, great attitude and friendly environment all around!!!! Would also like to mention Ryan and Jack!!!! Thank you all for everything you do, it’s GREATLY APPRECIATED, keep up the good work!!!!Janesville location.
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January 2024 by Sam Altena
Will always Rent from the Janesville Enterprise! McKenzie and her team did a fantastic job! Thank you Brody! Both of them will go far! #CustomerForLife
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January 2024 by John Semrow
Very friendly & accommodating at the Janesville WI. Location
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January 2024 by Kimberly Jackson
Service was great very good in and out services
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October 2023 by Tricia
Janesville where we rented the vehicle didn't have the vehicle on the day of our pick up, even after confirming the day before. We had to travel farther to pick up our rental, after an hour delay from our rental time, we were on the road. We were given a discount on the rental and left satisfied. However, I do not know how sure I will be able to confidently rent from Enterprise until the issues are resolved at that location. Unfortunately, this is not the first issue we have had at the Janesville location.
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September 2023 by John Harvey
Fixed a minor problem and the vehicle was very nice. Used them (Enterprise) for over 20 years. A good experience.
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September 2023 by Jim Wiesner
Easy to rent. Solid vehicle. Fully met expectations. Reasonable prices. Staff seem to actually care. Big bonus there!! I still wish they’d keep the floor mats in their vehicles.
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August 2023 by Chelsea Cox
I had an incredible experience with their customer service! The individuals I spoke with, John Diestler and Jack Clough, went above and beyond to ensure my complete satisfaction and addressed all of my inquiries. Having visited several other car rental businesses, this one stood out as the best by far. Keep up the outstanding work!
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July 2023 by H Az
3 days ago rented a car here, were provided excellent service. The staff made it easy and very smooth the process to rent. Very friendly.
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July 2023 by Jonathan Lamb
The team was good. The process was quick.However, the car was filthy inside and out.1) Tons of crumbs in the back seat.2) It looked like some one sneezed on the rear passenger window.(cleaned myself)3) used napkins under the passenger side seat along with a half empty water bottle.4) “sticky” stuff on the center panel (cleaned myself)5) candy wrappers in the drivers foot well6) “chocolate?” On the passengers seat (cleaned myself)7) Used tissue in the driver side door pocket.8) my kid wrote his name in the dirt on the car.Update: Jack from the local Enterprise called. We discussed the problems and he apologized. He asked what he could do to make up for it.Honestly, it was great to hear back from a place and have them care that something bad happened to a customer.Everyone makes mistakes. It’s how they handle those mistakes that matters to me.
