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November 2023 by Christy Bauer
Brady was super helpful and quick with answers to all my questions. Everyone there was very kind and knowledgeable. The Customer Service at Boucher is the best I've experienced. Keep it up!
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November 2023 by Bruce Kayser
Buying a new vehicle at Boucher was a pleasure from the moment I walked in the door until I left with the new car keys in my hand. Everyone was very polite and helpful. The sales staff and everyone my wife and I interacted with made us feel welcome and appreciated. I would recommend this dealership to anyone looking to purchase a new vehicle.
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November 2023 by Jordayn Dierickx
I had such a busy day and of course my car died!! I was able to jump start it and coasted into Boucher. They took such good care of me and get me in with zero questions asked at the drop of a hat. Such a relief. Very thankful for a dealership that takes care of me when i'm stressed!
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November 2023 by Autumn Murphy
My husband and I recently traded in our old vehicle and bought a new vehicle. Our experience was exceptional. We worked with Michael and he went above and beyond to make sure we were getting exactly what we wanted. I would recommend this dealership to anyone!
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October 2023 by Erik Astin
Jericho and the service team were excellent, as they always are. She got me a quick appointment for my check engine light. My issue was addressed quickly, efficiently, and I was on my way. Jericho always follows up, and always remembers my name, and car history. Truly impressive. Wonderful job all around.
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October 2023 by Sierra Stevenson
I had the absolute best experience working with Chris Hall this week. I purchased my first car and that can be an extremely nerve wracking situation and he was so kind and helpful. I felt comfortable asking questions and asking for more information if I didn’t understand something. I have absolutely nothing negative to say about him or any of the other staff at Boucher. Highly, HIGHLY, recommend!
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October 2023 by Jeremy Thompson
It was alright. Basic dealership experience. I saw a car I was interested in and wanted to talk price because mileage was high. I asked the salesman I was speaking with. He didn't even take a breath before saying no. After some poor persuasion on his part he finally called and asked about a price drop. Wasn't on the phone more then 2 minutes and they dropped the price of the car by 2k. Still got screwed in taxes and registration fees. But yeah that was my experience.
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October 2023 by Dan Hance
I usually hate buying cars, but today was different. Jeff was my salesman, Ryan the Sales Manager, and Nate in Finance. These folks were awesome to work with. They were very professional and I felt fair in our transaction. Great job! I would highly recommend!
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September 2023 by Crystal Tuescher-Croft
Brady in sales was great. Just very disappointed with the vehicle I purchased. The brakes have had a very loud and obnoxious sqeal and pop to them since the day I bought the car and nothing has been done to fix this. I was able to find on some Google reviews that this is a problem with the 2022 Atlas. In addition, I was told at a 28,000 mile oil change that I need new tires. Finally don't purchase the exterior/interior protection. It's essentially worthless. Overall, one of the biggest financial mistakes I ever made.
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September 2023 by gayle schliem
Honestly and without a doubt was the easiest time I ever had buying a car!!! Very friendly staff and helpful. They took care of everything and never once did I feel pressured. Hight recommend this car dealership this is the second car I have gotten from them! ?
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September 2023 by May May
This was the second vehicle I purchased from Frank Boucher VW. My sales rep, Cameron, was very helpful and transparent with me through the process of reserving a vehicle. He provided me with options as I awaited the arrival of my vehicle, just in case I liked something that was available sooner. When the Atlas I was waiting for arrived, I was able to do a lot of the process ahead of time and my time at the dealership was quick and to the point, but still with very friendly service from everyone I was assisted by.
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September 2023 by Thomas Tanner
I just experienced the slimiest business practice with this dealership. Went here and found a 2022 Jeep Rubicon with 9200 miles. The salesman said it wasn’t for sale because they had not received the title from Iowa yet. My wife spoke with the Sales Mgr and offered to put down a deposit. The Sales Mgr said he could not accept a deposit but would take our number and call us when it was available. He also said “ we were first in line “. Today I received a phone call from a salesman at this dealership trying to sell me a Jeep. I told him I was waiting on the 2022 Rubicon. He advised it was no longer available because it was sold to the “owners friend”. I lost my mind. In my opinion I would never buy a vehicle from this dealership because of there seemingly unethical business practices. Beware!!!
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September 2023 by Shaneece Taylor
Extremely helpful & looked out for my best interest. Great communication & the dealership has a very cozy section while you wait filled with drinks and toys for little ones. Everyone very friendly. So happy with the end result & grateful that my needs were met!
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September 2023 by J J
We worked with Ryan Arkens (sales manager) and Nathan Diederich (finance director) while purchasing our used vehicle. Two warranties were added to our purchase, one without our knowledge and the other after being given false information on cost. I am told that the warranty cancelation form that I have signed has been submitted but due to the warranty cancelation department being too busy I cannot be given updates on the cancellation process. We will see if both warranties do indeed get canceled or if this will be a lengthy process. It is disappointing that what one believes is a reputable dealer resorts to intentionally deceiving customers. I would suggest looking elsewhere for a new or used vehicle.
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August 2023 by Katelyn Halpin
The service department is HORRIBLE. Everyone was pleasant and helpful the day I bought my Jeep- whole different story when it started having electrical issues and I brought it in to be repaired! No one cares about you or your vehicle after they’ve gained a sale from you. My jeep was there for several days for “repairs”, every time they said they would call with an update- they didn’t, I had to call them. Linda the service advisor is no help at all. Once I finally got my car back it was having issues that it didn’t have PRIOR to dropping it off! Horrible horrible service. Most definitely will never purchase a car from here again nor will I ever bring my jeep back for repairs!
