-
March 2024 by Jacob R.
Extremely dissatisfied with the service; unprofessional and argumentative staff provided conflicting and incorrect information. Initially told the issue was under warranty, then not under warranty, followed by uncertainty. Despite my accurate diagnosis, pulling the code, providing the wrong part, and verifying, I was asked to pay a diagnosis fee. This is unacceptable given the initial assurance of warranty coverage. The process was untimely, and the technician failed to secure a bolt properly, as evidenced in a picture I can provide. The encounter with the manager further displayed unprofessionalism, including unnecessary and unhelpful questions like "Do you work for free?" and "Why do you even bring your car here?" The experience concluded with being told to never return after questioning their decisions. It's important to note that every experience with them has been like this. I was hoping for better service, and I only brought my car in for warranty work and the closest available appointment. Despite living in Janesville, I go out of my way to visit Zimbrick VW in Madison, as they consistently provide more professional, friendly, timely, and superior service overall. Don't waste your time.
-
November 2023 by Meaghan Zeimet
Service advisor the the Volkswagen dealership is always spectacular! Jericho is awesome. Got in and out the same day with no issues.
-
June 2023 by James Butler
Rockstars!! Only people that touch my Passat
-
June 2023 by Laurie Whitby
Brady answered all my questions.
-
May 2023 by David Carlson
Needed new window wiper blades for our VW Beetle. They had and installed them for about the same price as auto parts store.
-
October 2022 by Darryl Lewis Sr
TJ is a very nice person to do business with.
-
September 2022 by Shelby M.
Brought in my 2022 VW Atlas Crossport RLime for its first oil change. VW doesn't do oil changes on weekends, so this sister shop took my car in. 1 week later, I'm out of town on vacation and im smelling burning oil. Checked under the car and the skid plate and area under the oil pan is covered in oil. The ground is covered in oil, and the dipstick is bone dry. We had to have our car towed to another dealer nearby, stay in a hotel, get a rental vehicle, call off work, and have been calling this dealership all morning while they make every excuse as to why the manager cannot respond to my calls. This is how this dealership treats their customers? A brand new vehicle leaking oil after they changed it? And having another dealership have to fix their mess. This is thee worst customer service I have ever experienced, I will be sure to make this known to every social media platform and BBB for them ignoring what they did wrong to my vehicle, put us and my vehicle in danger and costing us hundreds of dollars to rectify this situation.
-
May 2022 by Sherry Manning
Employees are very customer oriented.
-
April 2022 by Douglas Erwin
Top notch prompt courteous personnel. Very patient with this finicky customer. Such great service overall is why this is my 4th new vehicle purchase from this dealer.
-
April 2022 by Angela Massen
After a LOT of non-communication and Miscommunication, we finally were able to purchase a vehicle. Not the one we wanted unfortunately due to to their lack of follow up with us and then a miscommunication on the fact they already sold it. We did end up with one close to what we wanted but not exactly.The paperwork went very well and quickly.We just checked their website, and it turns out they DO still have the vehicle we originally wanted and they did not sell it as we were told. Incredibly frustrated with our experience there
-
March 2022 by Angela M.
After a LOT of non-communication and Miscommunication, we finally were able to purchase a vehicle. Not the one we wanted unfortunately due to to their lack of follow up with us and then a miscommunication on the fact they already sold it. We did end up with one close to what we wanted but not exactly.The paperwork went very well and quickly.We just checked their website, and it turns out they DO still have the vehicle we originally wanted and they did not sell it as we were told. Incredibly frustrated with our experience there
-
September 2021 by lee crum
They are friendly and do good work.
-
September 2021 by Greg M.
Are family has purchased 4 vehicles from Boucher VW Dodge and the first time I need service. The service department says can't get me in for 3 weeks. Great to have warranty. Last vehicle we will purchase from Boucher. Gregory Miller
-
January 2021 by Dominique W.
The work that they did on my car was fine. Their Covid precautions are a joke, however. The two women in the service bay were unmasked when I drove in and I should have known that would be representative of how the rest of the stay would go. About 50% of the employees were not wearing masks or were wearing masks incorrectly. They were encouraging customers to get coffee and snacks, which meant that many of the customers were taking their masks on and off. After about five minutes of this, I ended up waiting outside in ten degree weather. I will not be returning.
-
November 2020 by Josh Fuller
Extraordinarily helpful. In from out of town and made a mistake on the appointment date. They still squeezed me in. Glad to see Midwestern friendliness and helpfulness is alive and well.
