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October 2023 by Hailey P.
We were traveling to Chicago Airport to fly back home. Our truck had some fault codes pop up that needed to be cleared in order to drive over 50 mph. We called and explained our situation. They assured us they could take a look quickly. They waited an hour before even pulling the vehicle in (which is all the time we had to begin with). We asked them to clear the codes so we could at least make it to the airport. All they did was pull a few codes (which they neither fixed, wrote down for us, nor cleared) and charged us 200 bucks. For what?!?! Now we will be missing our flight back home with a baby and scrambling to fork over more money for a hotel and another flight. Money that we don't have. This was supposed to be such a simple fix.
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February 2023 by Dustin P.
I wish I could give 0 stars. Went in tonight to buy a car, in cash. My partner told Logan that we would be there this evening. We get there a little after 6pm and walk into the showroom, 6-7 guys all hanging around at the front desk and not a single person helped us even after looking at us standing there waiting to be helped and even including the manager. This place is a complete joke. I will make sure I run this dealership through the dirt.
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January 2023 by Will J.
Took my car for its 30k service. Because they didn't have a Mazda on duty that day, they only did a tire rotation and oil change. I was pretty disappointed, considering it took me a long time to get the appointment. Ended up taking it to Russ Darrow in Madison to get it done and had to pay again.
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November 2022 by Harry K.
They improperly repaired my tire on my new truck and now I have to buy a new tire. Instead of patching my tire and doing a proper repair they decided to cut corners install a plug instead. Not surprisingly the plug failed and now there is no Ford dealership that will attempt to patch the tire because it had previously been plugged. The service manager was unhelpful and refused to take responsibility. I would advise going to another Ford dealership for any work on your vehicle. These folks do not take pride in their work and will not stand by it. Very disappointing to purchase a $100,000 truck and receive service like this.
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November 2022 by Dustin Prenger
Riley the finance manager is a complete j*rk off. Completely unprofessional and ignorant. Avoid this dealer at all costs!
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March 2022 by Debbie Schneider
Excellent efficient focused service and a quick nice efficient taxi service to my work place!! Goodies Boucher provides excellent work and customer service!!
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March 2022 by Roxanne West
I came here to test drive a '21 Mazda. 3 hours, and 3 test drives later, I drove home in my brand new Mazda. The staff is helpful and friendly. I felt comfortable every step of the process. Myrick was a breeze to deal! He listened to and remembered my wish list! I highly recommend this dealership!! We will go here first in the future when looking for a new vehicle. Thanks for making car buying so easy!
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March 2022 by Brent Ransom
All staff was very helpful making our recent purchase of a 2020 Ford Edge SEL quick and easy. Found a car for us at another of your dealerships that fit our desires perfectly. Completed in one week. A very trouble free and convenient experience! We love this car!
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February 2022 by Dawn Heffron Jensen
Excellent service! Fast. Friendly. comfy short wait.
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January 2022 by Joshua L.
2 TERRIBLE experiences with Gordie Boucher "Service" Dept.1.) My wife received a quote for tires the representative she spoke to said Gordie Boucher provides a 10% military discount. Their retail prices were higher than the other quotes, but with the military discount they were slightly lower. We scheduled the appointment, had the tires changed and were charged full price. We asked the representative at the desk about the military discount, she went and got a manager (I think) who told us they do not provide a military discount on tires. My wife stated we were told a military discount would apply when she received the tire quote. The manager told us the representative who said that was newer and they will not honor the previously advised military discount on the tires. They made the mistake and we were charged for it. We also had the vehicle detailed and there was some sort of wax or cleaner in the speaker covers. There was nothing positive about our experience with Gordie Boucher.2.) I had already scheduled my car in for an oil change / "The Works" package for a couple days later. I was going to cancel after my previous experience, but needed to get it done now because we were expecting our first born any day. I would do it myself, but I like to get my car checked over since it is under warranty. I figured certified technicians cannot mess up an oil change and vehicle check. I dropped my car off and waited in the lobby. The service advisor came in with the standard service department suggestions, air filter and cabin air filter. After he left I received a notification on my Lincoln Way app : "The 12 volt battery on .... is low. Lincoln recommends contacting your preferred dealer to schedule an appointment." I went to talk with the Service Advisor and asked if the battery check showed anything, he said it was good and there was no concern. I showed him the notification so he went to talk with a mechanic/tech. A couple seconds later he came back and told me it was the key fob battery. I chuckled and asked if he was sure, he said yes. I advised that was a lot of voltage for a key fob, but they were the experts. End result: I have a baby, a recovering wife, and a dead car.
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October 2021 by BarbnRuss James
A great place to do business. Samantha helped us with all our questions and what a good job she did. We bought a new Lincoln. Second car we have bought from Geordie Boucher. We give them 5 stars!
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September 2021 by Ricardo Segura
Eric Schuhmacher and David Schuhmacher are very professional and treated me with genuine interest in my needs and making the numbers work with my new Mazda purchase. Most of the paper work had been taken care of previously, I was only in for about 20 minutes to pick up my new vehicle. The new Mazda was spotless. Thanks for a great car shopping experience!
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September 2021 by Janet Voegeli
The service and sales staff are always very helpful and courteous.
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July 2021 by Hannah J.
If I could give this dealership 0 stars I would. I worked with Samantha in sales and Phil in financing and agreed on a lease price. I asked for the lease worksheet and lease agreement prior to coming in to pick up the car and the numbers were incorrect and not what we agreed to previously. Management kept denying they had made any mistakes, until we walked them through the numbers. They finally admitted to the mistake and modified the lease agreement, but AGAIN did so incorrectly. Which I still have never received an apology for. They then followed up with an extremely rude email stating that they couldn't keep me happy even though their financial department completed messed up which would have cost me thousands more than originally agreed upon. Make sure you go over the paperwork in detail before signing anything as the dealership uses deceitful tactics to trick potential customers into paying more.
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January 2021 by Teddy Olson
The best new car dealership I have ever used. Great service.
