-
October 2023 by william paul
Let's just say we just dropped our vehicle off for the 3rd time on Monday. The 1st time was for the initial repairs to the rear lift gate and the next 2 were to fix repairs to the horrible paint job. For some reason the paint around the rear window keeps shrinking and cracking. My guess is because the paint isn't fully cured before they push it out the door. On top of that, after the failed 2nd repair, we were gifted a flat tire that they hand no clue about. Would not recommend them at all..
-
September 2023 by Gary V.
Wife had a 1 mph fender bender that broke the left rear turn signal. nothing major, but efforts were made to see if a 3rd party turn signal was available to save some money. It was! Super small project, and yet efforts were made to save some money. Definitely appreciated.
-
September 2023 by James Mcmeans
They do very quality work. Friendly staff.
-
April 2023 by Phillip Fry
They are amazing! I have a 2010 Rav 4 and it was squeaking in the back of the door. They tightened up something and now no noise!!! Thank you so much!!!!!!
-
March 2023 by Olivia Conklin
Snow plow vs car. Thanks to Hesser the car won. Originally told (by insurance company) the car would be ready by March 7th, due to expected supply issues there was a delay until March 13th. Surprised when on March 8th, I get a call from Hesser, car is ready! Excellent work, faster than expected, transparent about work, parts and updated. Highly recommend.
-
September 2022 by BU2BFULL Hypnosis and Coaching
My entire experience was ideal from my first visit, drop off of my vehicle, and pick up of my vehicle. Exceptional customer service, extremely knowledgeable, and completely accurate with all I was told, including how long it would take. I highly recommend Hesser. Very kind and friendly, too. I interacted with the manager and assistant manager.Service: Painting
-
June 2022 by Heidi L.
I keep returning to Hesser -- collision or the dealership -- from Rockford, IL. Worth the trip, every time. Have come here now for decades. With multiple vehicles. Friendly, helpful, informative staff who take great care of your vehicle -- and you. Have always received service/assistance above and beyond expected. Always feel respected and appreciated as a customer. Do not feel taken advantage of. Ever. And have you met the body shop's kitty cat? Or heard her story? Shop mascot.
-
November 2021 by Aaron G
My car was in a crash, they did great work fixing it up. My baby is home?
-
October 2021 by Shelley Olson
Quick to evaluate hale damage on our car. But getting a written estimate took 2 weeks and several phone calls.
-
August 2021 by Alexis O'Connell
I was thoroughly impressed with Hesser. I brought my Kia in for a repair after I hit a raccoon. Their work was professional yet didn’t feel stuffy like all the other places I’ve worked with before. Great customer service and quality work. I also like that they are a progressive network shop. Highly recommend.Service: Body & Trim
-
July 2021 by Erik
I had a parking lot fender bender that I didn’t want to go through the hassle of working with insurance on, so I took my car here and their service staff got me the best quote in town for the work I wanted! I just got my car back and the job they did was amazing! They even threw in some touch up paint for me. Highly recommend!(Extra props to their office cat too)Services: Painting
-
July 2021 by Ronald Hohensee
Performed repairs to my new car. Was ready sooner than scheduled. Great job! Will go back again, if needed.
-
July 2021 by Cristina Carina Tabeira
Great and fast service. Prices are reasonable and the staff is amazing helpful.
-
July 2021 by Jeff Palkowski
Excellent service and my car was repaired perfectly!
-
April 2021 by Don Clayton
Tim was great, the team did my repair skillfully and then some other items too.
