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November 2023 by Mike E
Byrider put me in this new to me car with my lousy credit and put me into this. The 36 month/36K mile warranty is what convinced me to buy. The staff from sales, service and finance all went above and beyond to make sure I understood what was going on every step of the way without any doublespeak.An issue that went undetected during their inspection and my test drive came up 2 hours later that was handled promptly. While fixing the problem they saw another issue that could cause trouble down the road and took care of it at the same time. All at no cost to me, I was on the road fast in a reliable car. I honestly believe this issues would have popped up even if I bought it privately.Everyone who worked with me were a pleasure to deal with, everyone took the time to treat me like I made a difference.
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October 2023 by Jasmine Harvey
The service department is great. Corey kept me informed of everything that was going on with my vehicle and now it’s running like new.
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October 2023 by Noah Heck
Having a Used car is a dude edged sword.If not for the warranty I would have had to forfeit my vehicle. The Byrider teem in Janesville has went above and beyond for me to make things better while they fixed all the issues with my vehicle!.I can not stress how grateful I am they really had my back and make me feel not only like a Valued customer; they treated me like part of their Family.I recommend that anyone looking for a starting point go here!. 3 year 36,000 mile warranty (otherwise would have cost me around$12,000 to fix out of pocket).Hope you Choose Byrider Janesville! Make sure you tell them Noah sent you!.
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October 2023 by chris utzig
Carol at the Janesville location helped me with all my needs. She is extremely helpful, nice and treats you like family all they ask for in return is communication and respect
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August 2023 by Brian Eggleston
There are so many bad things I could say about this company but it would take me hours so save yourself the headache and do your business elsewhere.
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May 2023 by Brandon Phagan
What a rude and unprofessional finance department.Don't mistake Carol's "sterness" as rude and unprofessional, cause she'll just hang up on you.
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May 2023 by Jessica Jozefowicz
They said they ONLY finance vehicles....so even if I came in with cash for the entire amount...no sale. That's ridiculous.
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April 2023 by missyboo murray
This place is a joke carol has a smart mouth and is rude.. U pay to much for the cars and they treat u with no respect at all..They had my car for 2 weeks in the shop to get fixed and I lost my job because of it and then I got it back for a week and couldn’t even drive it because the broke the exhaust and it was going into the car then it went back In the shop for 3 more days and car payment came and instead of moving the payment they kept my car then turned around and I said I voluntarily gave it back tf I did
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April 2023 by Jeanette Vasquez Mariategui
I had a great service with this dealer, I have a nice car from them, my payments were reasonable, loved to work with Carol at their CANC department. My car is paid off now, never an issue. Overall great service by great people!
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April 2023 by Emily Weber
Definitely wouldn’t recommend, overpriced and service holds on to your car for about two weeks before touching it. Very disappointing.
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October 2022 by Shando “ShanDad” Boss
I wouldn’t recommend this place to my worst enemy. They sell junk vehicles only to not stand by their warranties. My advice to you is run and find a different place to buy a vehicle.
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September 2022 by K K
Service kind of sucks. Filled the application out online on a Monday and didn’t hear anything back until Saturday. Made me make an appointment and said to call them before coming and it went straight to voicemail. Only 6 cars on their online inventory any they are all at least 10 years old. Doesn’t even show you prices online so I’m guessing they are all very overpriced. Having to make an in person appointment to see if your approved or not is kind of stupid given the fact that most people who are looking at getting a car here probably don’t have one.
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September 2022 by Joe H
NEVER PUTCHASE A VEHICLE FROM THESE SCAM ARTIST, WORST CUSTOMER SERVICE EVER!!!! I PURCHASED A VEHICLE IN MAY EVER SINCE RECEIVING THE VEHICLE ITS HAD MECHANICAL, CLUTCH AND SUSPENSION ISSUES I CONTACT THEM ABOUT THE WARRANTY AND THEY REFUSE TO HELP ME THE CAR IS CURRENTLY NOT DRIVEABLE AND IM STILL PAYING FOR IT!!! I REPEAT DO NOT PURCHASE A VEHICLE FROM THIS ESTABLISHMENT!!! THEY WILL RIP YOU OFF AND NOT HELP YOU WHEN THE VEHICLE NEEDS REPAIRS THAT ARE WARRANTIED! THEY TAKE ADVANTAGE OF PEOPLE IN NEED OF HELP WITH FINANCING AND SCREW U OVER LATER ON!!!
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August 2022 by Kylea frye
I applied online and sent verification they were quick to responding and very nice on the phone. I worked with Jared he was very pleasant. Even came to pick me up in the vehicle and let me drive it back to get the feel for it to see if it was going to work for me. At first was nervous to ride with a stranger but he was a great conversation and made you feel safe and answered any questions. Highly recommend!!!
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August 2022 by Carlos Butterfield
Jared is a great sales man I highly recommend coming to see him and only him he is the best .
