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October 2023 by Александр Башко
how to order spare parts, I arrived at your site in Janesville, some employee asked what I needed, I said spare parts for my car and that I needed to talk to someone, I was told to wait and they ignored me for half an hour, after Why did I just have to leave, you either don’t let clients onto the site or find one manager to walk away
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June 2023 by Isaac Rivera
You guys really need to to have direct contact to the local parts/yard store. You guys have fancy website rambling about the company but make it very insufficient to get a hold of anyone for parts.
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April 2023 by raja D
I tried to give you my money, I make a call and told to use LKQ online, online doesn't break down to throttle body, I call and get told there is no more retail, when I ask how do I look this part up I'm asked to hold for a literal 2 seconds and am greeted with "I just tried and I don't know how, I can transfer you to Chicago but you'd have to drive there" garbage place, even worse customer service.
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January 2023 by November Sadler
Absolutely horrible hold times plan to be on the phone for at least a half hour waiting for someone. They have said in the past they are working on this, reviews from 3 years ago saying their hold times were just as long say they are in fact not working on it.
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January 2023 by Jeff Pickelsimer
This place marks up the price 50% and almost all the parts. Getting ahold of a person who knows anything about parts takes forever and they keep you on hold for over 10 minutes. And now they have no over the counter sales everything is on line so now they can charge another fee to there super high prices. This place is less than one star 100%
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January 2023 by Brent Erickson
Website is confusing. Very hard to look up vehicles and the parts you need. Much easier to just stop in and walk around.
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December 2022 by Brandon Helmeid
Called multiple times and never got an answer, used to be able to walk in an talk to them and that no longer seems to be the case
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November 2022 by Jesus Jurado
I had a Very Horrible experience please do not come here at all cost the Customer Service is Horrible, Very Rude Employees willing to not help at all instead on there phones goofing around on the internet YouTube and Etc , Will never be back Horrible Place please avoid this place as much as you can. Unbelievable how they operate
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November 2022 by Lauren H.
Disorganized, customer entrance not clearly marked. Rude employees over the phone. Prices are higher than competitors. It's a no from me
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October 2022 by Kirk Patterson
Don't call for parts unless you have an extra hour in your day. Calling to check on parts availability is a pain!!
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September 2022 by Courtney H
They never answer the phone after holding over 10 minutes. Maybe hire more customer service representatives. Who has time to sit on a phone to keep listening to the same message
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July 2022 by Thomas Crick
Gentlemen that answered the phone was rude and unhelpful and actually told me it be my best bet to go somewhere else if I could give them a zero star I would
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May 2022 by Matthew N. Fuller
A great place to find parts for your car. I called ahead and order the part and it was waiting for me. They are remodeling the building, so you have to look for the customers entrance sign. Small parking lot, because of the remodeling. Customers service was great. The part came fast, and they called me right away.
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February 2022 by Rachia Krueger
Have crazy holds times. Rude service. Ridiculous prices. Sorry folks. Try somewhere else.
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January 2022 by travelle tucker
Still on hold as we speak, plus can't look at the inventory at all on the site. I'm looking for parts not a career.
