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August 2023 by James Paxton
From out of state, recently came in for a new phone because of broken screen. Jacob assisted me in getting a new phone and continuing my service. Metro did not send me a survey for the interaction so the least I can do is provide a review. He was fun to interact with, extremely knowledgeable and quick at his job. Thank you for the 5star service sir.
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July 2023 by Shan tae
Jacob was very helpful he provided me with excellent customer service and making switching comfortable and informative
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April 2023 by Paul Coleman
Nice phone thanks
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January 2023 by Stephanie C.
Just don't! They lied about what they were telling me in the store thst my phone was 400! Tricked me and said too bad it was 799.00! Never again. Don't get scammed like I did. They are huge liers and scammers. Nightmare. Wish I would have never gotten involved with them. Nice thing to do to a cancer patient
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November 2022 by Kira Rhodes
We had a really rough start to our experience with Metro by T-Mobile. We purchased our phones and plan in a different town but live in Janesville. I took our phones to the janesville store where I met Jacob. He was amazing from the minute I walked in. Both of our phones work now and I can't thank Jacob enough. Sorry it took so long to write your review but I would like to thank you for setting us up right and allowing us to finally communicate with the world again!
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November 2022 by Alberto Valdez
They say sunday open but is close
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November 2022 by Amber Jones
This place is always so helpful and accommodating. Their prices and selection are great. Not to mention, top notch sales team. Most notably, Jacob. He has knowledgeable, courteous, and extremely friendly. Will happily continue working with Metro as my service provider.
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August 2022 by shellby parker
Hate the service and the store is never open.
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March 2022 by Sabrina Moore
Jacob and his team are very efficient. Quick and easy I’m so happy !
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July 2021 by PHP Agent
Had a issue with my phone.Got it fixed.Thank you.
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May 2021 by Jasmin Vasquez
Been sitting in this parking lot for 30 minutes and they are not open. Sign says 10AM and its 10:39. I am at the Metro on Milton Ave. Would be nice if there was a sign on the door that they would be opening a little later. Really unprofessional and frustrated with my service and customer care.
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August 2020 by Ammer Ahmad
Awesome. Great place for free phones when switching ?
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June 2020 by Pat Priest
The representative was very professional and knowledgeable. I was pleased what does service that I received.
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July 2019 by Eric P
Rude employees/ not open when they're supposed to be/ already filed two complaints with corporate against this store
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February 2019 by Jennifer Anzalone
Store is never open!
