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November 2023 by Jordan White
Been with MT Zion and started my dogs allergy care with Dr. Mark Nelson. He was so kind, spent time with my dog and was so nurturing before taking any samples of his skin, or giving him any shots. Always did it while I was in the room. One appointment I walk into Dr. Kristin Nelson. Who was immediately standoffish with my dog. She didn’t pet him, didn’t soothe him in anyway, and I felt immediately not right. My dog is sensitive and worrisome. Upon asking for my original doctor she was rude and offended although I asked so nicely and was clearly scared to even ask about my original vet. The thing is my dogs allergies have been so complicated and he and myself felt more comfortable with the same doctor working on his case. I can tell when my dog isn’t comfortable. That being said, after this incident, I was only met with Quicken appointments, shorter conversations and less of a personal relationship. I have been told different things over the phone, but none of them seem to be on record- which also baffles me. The last time my dog received care they did everything out of the room and I could hear my dog screaming down the hallway and although they reassured me everything was fine they have never done this before. The last straw was a month ago I was told I could ask for a refill before January before taking my dog in for another exam and he is due for an exam in January but then also an August because the timing of the shots stood in line up. (Never happened before… double the appointments in a year?) then when I called back to make the order that conversation wasn’t in any notes or on any record so I was told to bring my dog in right then and there for a check up before getting a refill on a prescription that’s not even a year old. Cash grab. Never again will I bring my dog here or recommend this place. Clearly having only 2 doctors working there and then being married or related is a huge conflict of interest. Unprofessional- and I hold a strong dislike to Dr Kristin who I think is the reason my relationship with my vet care changed.
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September 2023 by Patricia Knoble
Recently changed vets for convenience mostly. Found this hidden jewel. Small town feel. Super clean and very friendly staff.
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September 2023 by Jeanna Niles
Great staff! Dr. Mark Nelson is so compassionate and thorough about your pet(s). Been going here for Year's! Have always been very happy with their services.
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September 2023 by Rebekah Bower
Professional, caring. Everything you want in your vet. Staff is friendly and they have always gone above and beyond for our pets.
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September 2023 by Suzie Peck
I love everything about this clinic! Dr Mark and Dr Kristen are absolutely phenomenal. The staff are nice and my girl is in fabulous hands! Highly recommended!
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September 2023 by Pawel Marciniak
Unfortunately, some time, the front personnel can project a negative outlook of the business.The question is, why? Can we be nice to each other?Rude and careless attitude reflects negatively on business and all people working there.
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July 2023 by J Bartlett
Please dont advertise that you see ferrets, have your exotics vet give me examples and testimony in person that he sees ferrets, then refuse to book us in because our ferret's issue is "not routine." Its a bump on his tail for crying out loud. We are just looking for a basic look over amd xray to see if its broken or something else ... and you even list surgery on your webiste under exotics as a service that you provide! So do you only see healthy ferrets? Because thats what it sounds like.
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July 2023 by Jamie Christensen
We take our German shepherd dog here and the staff is really great with him and very nice as well.
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May 2023 by Tristan A. Plaut
I originally brought my dog in to Mt. Zion because she was having issues with regurgitation, walking,jumping and was generally lethargic. I had been working with Dr. Kristin Nelson for a few weeks, and she was able to conduct a series of tests to identify the condition as myaesthenia gravis - we had my dog on antibiotics while I waited over two weeks to receive the prescription from the pharmacy - meanwhile, my dog's condition continued to slowly worsen. Worried that my dog had started to get to the point that she would need immediate care, I called and tried to speak with Dr. Kristin Nelson. Since her schedule was full that day, and due to the fact that she would be out the next week on vacation, asked if it would be possible for me to bring my dog in at the end of the day after her last scheduled appointment for 10-15 minutes, and was told this was not possible. I called multiple times during the day, stressing the necessity that I speak with Dr. Nelson ASAP, as she understood my dog's condition intimately (as we had been working on this for the past several weeks now) - I got the feeling that the receptionist found me difficult to deal with, and told me that if I were that worried about my dog, I should take her to the emergency clinic. Following this, my dog's care was switched over to Dr. Mark Nelson, (which I did not realize until the next time I came in for a vet appointment). We continued antibiotics and her new medication, and her condition did not seem to improve. I set up appointments every other week with Dr. Mark Nelson, and I would call him every Friday to provide him updates. Throughout this time, her condition did not seem to notably improve - a sentiment I continued to stress during bi-weekly appointments and phone calls. Last Friday I called Dr. Mark Nelson, and described a list of my dog's current conditions which, at this point, included: extreme lethargy, not eating/drinking, dehydration, shortness of breath, regurgitation, etc. He seemed unconcerned, and told me to continue on the current medication (which at this point did not include antibiotics, since we had run out earlier that week), and monitor her until her upcoming appointment the following Friday. Later that evening, I was concerned to the point where I took my dog to the emergency clinic in Madison - she was put on oxygen, and we ended up having to put her down the next morning...During the period of 'care' provided by Mt. Zion animal clinic, there were multiple occasions where I had to request additional antibiotics when my dog ran out, and neither Dr. were willing to stay past their last appointment time of the day, even for 10-15 mins, considering the nature of the circumstances, or as a personal favor - Keep in mind that I spent upwards of $2k over this period of 6-8 weeks - this is in addition to the 1.5k I ended up spending for urgent care visit (as her condition had been allowed to progress to the point where this was necessary, over the prior 6-8 weeks). It was also up to me to proactively call each Friday to try and follow-up/request the vet call me back to provide updates, otherwise they would not contact me to check-in.Given my experience, I would suggest that the clinic take on less patients so that they are able to provide better individual care/ attention to the animals they provide services for, and re-evaluate the true reason why they entered into this field in the first place.I will never go to Mt. Zion animal clinic again, and sincerely and genuinely wish that I had originally taken my dog to another care provider -
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April 2023 by Pamela H
I really like the vets at this office but they're not very good about contacting you back when you have tests done. Still waiting on a phone call regarding a test result.
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March 2023 by Cassidy Farrell
Refused to give me my dogs medical records. I called and tried to have my dog put into my name and they refused to do so. Very rude every time I call them. Very frustrating when all I am trying to do is make sure that my dog is updated on all of his shots.
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February 2023 by Andrew K.
This vet refuses to confirm my pets prescription while the copy i was given to mail in has apparently been lost on its way to the pharmacy. Im done with this vet and ill go elsewhere.
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January 2023 by Dave Neumann
Have always loved the care that they have given towards our pets.
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December 2022 by Susie Carman
Everyone is always friendly and take great care of my pup!
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November 2022 by John Patrick Sr
Friendly staff. Very attentive to needs. Doctor listens and addresses all questions and concerns. A Great place to bring your pets
