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December 2023 by Justin LeRoy Allan Mitchell
Ali is amazing! She is prompt, communicative, great at her job and worth every penny! We will keep coming back month after month with both of our boys as long as she’s here. If you are thinking about bringing your baby here do it! She’s to be trusted and you’ll get a great outcome.
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July 2023 by Nicole Woodward
Grooming has gone very down hill. Made a complaint about how horrible my dogs nails were cut, expressed disappointment and asked if they could be touched up. Recieved a call over a week later, I already took care of it at that point. Brought my dog back in a few weeks later only for the same groomer to let us stand there almost 10 minutes only to tell us that due to my complaint on how they were cut last time she wasn't comfortable cutting his nails and made it a point to tell my husband that she has 10 years experience! Gave us the option to come back to have the other groomer cut them... NO THANK YOU! If you're not comfortable in your 10 years experience in cutting a dog's nails after you botched them the last time just say that! Also, don't pretend like you might be able to cut them only to tell the customer almost 10 minutes later you're not comfortable. She knew when we walked in she wasn't going to cut them, pretty unprofessional.
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July 2023 by Carol C Schumacher
Staff did very well, considering it was my puppy's first time with grooming. They were very patient with her and took the time to get her through the process. My puppy is welcomed back again, I was told, so KUDOS!!
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May 2023 by Nolen V.
Made an appoint and then 5 days later, a day before my appointment, they call me and leave a message saying they're cancelling because my dog is too old. They had her age in the from I filled out 5 days prior and once again when I confirmed her age via text 3 days prior. To cancel the DAY BEFORE when you've had that information shows me that they're unprofessional and have no problem wasting their customers time. Not only that, but I had only seen the cancellation text and not the voicemail so I called to see why and was told it's because the groomer's sick, so clearly I was also lied to. Petco also throws LIVE animals away into the garbage. Look it up. I would have never even chosen to come here if my dog didn't need to be groomed asap. Now I have to find another groomer and wait for her appointment AGAIN, because Petco is incompetent.
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January 2023 by Holly L.
Store is clean. People are friendly when you can find one. Some are more knowledgeable than others but that's to be expected. Fish I bought didn't last more than a day. Not sure if it's cause my tank is brand new or what not. They were helpful in testing by water and exchanging/refunding my fish.
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December 2022 by T S
Their grooming is closed in Janesville. Their website is terrible for trying to schedule a grooming appointment or trying to find locations that actually are offering grooming. No one answered the phone and no message about grooming being closed. Frustrating.
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December 2022 by Kenneth Searles
I called and waited 10 mins before being told to leave a message so I did and no response so rate this as terrible customer service 0 stars
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October 2022 by Earl Pollet
Bingo Night at FIB's is a night out full of fun. You must experience this. Outstanding service and the best food in the area. I'll definitely return.
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June 2022 by Maria P.
The "manager" at this place so rude and didn't even try to help me with my concern. Everyone at this location is just kind of unprofessional i bought a ferret and was given no information about his birth so when I tried to call the lady told me there was absolutely nothing she could do however I called other locations and told me that they have back up information about their animals but this location doesn't so I don't recommend buying from this place since they don't have any idea of what's going on. It was clearly their employees fault but for some reason it is my fault and can't even get my ferrets age.
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March 2022 by Todd Q.
Didn't know this place was in the business of turning down sales. Went to buy a baby Oscar, and the girl selling fish wouldn't sell it to me because she was pissed I would buy a bigger tank. I was treated like crap, and will NEVER go back. Everyone I speak to will hear about this, and won't go there either. Hope the $12.00 fish was worth a lifetime of badmouthing your business.
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February 2022 by Diedre Richard
Great customer service quality results and helpful personnel!
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December 2021 by Brenda Kuhnle
Carrie did a most excellent job grooming our little Ollie for the first time! Easy to schedule online! Most excellent service!!
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October 2021 by Cynthia Kluck-Johnson
Great Job and made my girl feel as comfortable as possible during the. Process
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July 2021 by Dan Quirk
Friendly, knowledgeable and great service
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June 2021 by Jill G.
Avoid grooming at this location. I am shocked at how my dog looked after a groom. I was called and told my pup was aggressive during nail trimming so I promptly picked him up and understood he was problematic for the groomers. What I didn't expect was that my dog would be completely shaved except his head and tail. He looks insane and he is playful, but not aggressive. Again, no issues with stopping the groom if my pup was biting, but why did they shave him down to nothing? We won't be back.