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February 2024 by Penny Hazeltine
Knowing that sending my package in person, I felt more confident that it would be sent and received timely and safely
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February 2024 by Katherine Fafalios
Service extraordinaire! I will return!! Rapid and outstanding customer service with Carrie at Janesville UPS. She exceeded my expectations. In addition I appreciated the quality printing with vibrant colors!
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February 2024 by Amy Snyder
Convenience and the friendliness of the employees
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February 2024 by Denise S
Always nice and efficient!
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January 2024 by donna sorg
My package are getting tied to street signs or thrown in the ditch. This is a business they are delivering to, so yes my driveway is plowed with ample room for big box trucks to turn around. When I call customer service at the Janesville Wisconsin location. I am old it's a junior driver that is unsure of their driving skills. And they stand with the drivers decision. When ask to speak to a supervisor they become rude, refusing to give me their names and hang up on me. Very poor service and ignorant customer service.
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December 2023 by Angelica Drake
Horrible and rude customer service. They don't deliver packages to the right address then expect you to wait hours for them to correct their mistake. Was asked if I wanted to keep complaining or if I wanted her to help me. I'll stick to usps.
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December 2023 by John Sveum
They’re so inept here they returned my Amazon package back to my house and not Amazon.
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December 2023 by Charlene Huffman
The gentleman that helped me made it so easy to ship my box . They are always so nice and helpful. Nice atmosphere also!!
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December 2023 by Friesdale Farms
Everyone that works at this location is SO nice, helpful and quick. Parking can be better, but the workers are great
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December 2023 by Denise Copsey
The lady who helped me with getting a label printed for my box was super nice.
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October 2023 by Luanne Griffin
Every time I've walked into this place the employees have been Soo very helpful! They're awesome in regards to returning Amazon packages to! I highly recommend them!
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October 2023 by Melonie
Very helpful & respectful employees/customer service... and it's a trusting store/area to receive my mail & the fact that it's not a P.O. Box!
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August 2023 by Scott Summers
Toni was awesome! My label was messed up and she helped me print a new one super easily!
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April 2023 by Adrienne Tracy
I mailed some glass pendant lamp shades. Once arrived at their destination, one arrived broken. I filed a claim on insurance and they denied it!Will not be using UPS again after being a long standing customer! Not impressed with their customer service.
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April 2023 by Mike Sanders
Dani and Michelle were a HUGE help getting some last minute documents signed and sent out on time. Lifesavers!! Great customer service!!
