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February 2024 by Chelsea M.
Wow. Another terrible cashier experience. Jessica at the front register today needs and attitude adjustment and to look up her own store policy because she's ignorant.
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September 2023 by Rocky S.
Walgreens is the worst for customer service. Always has a excuse for everything you call about. The Store on Kettering street has alot of excuses for any prescriptions that you are trying to get. Had two problems in the last month. The staff aren't very friendly and they are not very professional.
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December 2022 by Ryan C.
wow i've been sitting waiting for my vaccine for almost 45 mins from when i had my appointment.
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April 2022 by Tami W.
I have a dog that needs a prescription. First 2x they charged me $90.00 3rd time $27.ish. Every time I they said they don't have her prescription. I put my vet on the phone and they denied that they spoke to my vet, they always called immediately and documented the call. I'm so tired of Walgreens, and this is not a Covid thing, they have been like this for several years! Wish they could hire at least 2 people to get the job done!!!
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September 2021 by Rod M.
It shouldn't take an hour to pick up a prescription. 12 vehicles in line, six left and I moved up one spot in almost 35 minutes.
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September 2021 by Morgan S.
Slowest pharmacy in town if you go and there are more then 3 cars ahead of you LEAVE you will be waiting for at least 45 mins. They have two drive through windows and they only do one car at a time like they won't even talk to you at the window till the car next to you is done which will take at least ten minutes. Literally the worst pharmacy ever to exists please just go to CVS a-crossed the street save your time.
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July 2021 by Tyler O.
Absolutely the slowest Walgreens pharmacy I have ever been to! Has two drive up lines yet only does one at a time and then still proceeds to take 40 minutes to get one car moved! Absolutely mind blowing. Clearly the pharmacy is in serious need of help!
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May 2021 by Sean C.
How to change to CVS in 5 steps. If there were an Olympic race as to where to worse-performing Walgreens of all time, the one on Milton ave across from CVS would take the prize. Here are a few bullet points of what I have endured working with these people. * My elderly parents learning their much-needed prescriptions are not ready. * No ability to reach someone on the phone who isn't working at a satellite call center * Long lines * An employee who refused to send my purchase through the canister while insisting it wouldn't fit. Keep in mind it's the same prescription I've picked up numerous times before * Employees who become angry when you ask to use your reward card Honestly, I don't know how they stay in business. With the exception of the awesome African American woman who works drive-thru at night (she honestly should be in management) it scares me of the ineptitude of these workers. I've moved onto CVS across the street. I've included five steps below to make it easier for you to change pharmacies. 5 Tips For Switching Pharmacies If you think switching pharmacies may be right for you, it is quite simple to do. By following these 5 tips, you will not run into any problems when making the change. 1. Check That Your Prescriptions are Offered: If you plan on filling your same prescription at the new location, make sure they offer it. Talk to your pharmacist to ensure they will accept the transfer of your prescription, as pharmacists can legally refuse to make the transfer. Also, certain medications do not allow you to transfer to a different pharmacy including Adderall, Concerta, Oxycontin, Percocet, and Vicodin. Additionally, there are other medications that can only be transferred once even if you have more than one refill left. The most common medications that are restricted like this are: Ambien, testosterone, Ultram, and Xanax. 2. Inform Your Doctor: Once you've chosen to switch to a new pharmacy, let your doctor know. This will eliminate any confusion for future refills or updates on current prescriptions at your pharmacy. 3. Prepare Your Prescription Info: Talk to your new pharmacist about how to refill a prescription at their pharmacy. Before you talk to them, organize a list of your prescription information (drug name, strength, RX number), your medical history, list of current prescriptions, personal information, and insurance information. 4. Check the New Pharmacy's Website: Some pharmacies offer online forms for you to make a prescription transfer, eliminating the need to waste any time calling or visiting the pharmacy in person. Once you fill out the form, the new pharmacy will contact your current pharmacy where the prescription is on file to get the information needed to fill your prescription. 5. Stick to One Pharmacy: When you make the switch to your new pharmacy, be sure to transfer all of your prescriptions over. If you have different prescriptions in different places, no pharmacy will have your complete medical profile. If your pharmacist doesn't know everything you are taking, they will not know if your different medications will interact dangerously with each other and this can put you at risk.
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April 2020 by Elaina P.
I just want to say the drive through here sucks. I have waited in line for 45 minutes as the second car in line on multiple occasions. Please if the costumers script is not ready have them drive around and renter the line. Sitting at the window just pisses us all off. If this would have happened I wouldn't be sitting in line with an angry baby waiting for my desperately needed anti anxiety meds.
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February 2019 by Autumn M.
Absolutely terrible customer service. I went there (basically almost fainting in line because I just was diagnosed with influenza A) The woman behind the counter, Erica, could not get my insurance to go through. It's worked everywhere else! She called the number on the front of the card after I asked her to, but that number's office was closed. She did not ask for help, from anyone, and told me to go to CVS across the street and they could transfer it there. I left, sick as hell, wind blowing, only to walk into CVS and they're CLOSED. I call my husband who called the number on the BACK of the card and said the lady at Walgreens was putting it in wrong. My husband called and talked to pharmacist (who was very nice) and I got my prescription filled. ONLY AFTER, I drove up to the drive up (not wanting to get out it was too cold and I was sooo sick) and being told I had to come in, I waited in line, then the pharmacist talked to me and said I should have asked for her... not my job? Anyway. The pharmacist was nice.
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January 2019 by Steve B.
Agree with others comments about the pharmacy. I myself am a pharmacist and my insurance mandates that I use WG's but I find this store lacking in the level of customer service that should be expected. This time, while in the drive through line, they refused to run a GoodRx coupon unless I parked and walked into the store. When I asked why they said they where too busy. It takes them the same time whether I'm in drive through or physically in the store so it doesn't make sense. Will need to try other stores in town.
