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August 2023 by Stella Gaugert
Very helpful. Great service.
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February 2023 by Brodie W.
I believe this to be a great company for a couple reasons. Despite only just meeting these two gentlemen, they were very kind, understanding and friendly. They did their job how they are expected and moved our fridge very efficiently.
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November 2022 by Doug Andrews
Short story. I bought a Frontload washer and dryer without the better half as she was out of town. The dryer didn't have the steam option that she liked so Dan ordered 1 which was an upgrade. He told us that the black Friday sale was in affect and it would be cheaper then the 1st one I ordered. Well delivery day came and the washer had been dented in the box at the factory. Not the delivery men. Well they didn't have the model I had ordered so I told the delivery guy s that if they had the upgraded model in stock I would take it and pay the difference. Not only did they go get it they came back with the new model number and installed everything. Great job by them. But the kicker is I went to pay for the upgraded washer and Dan said that it was 21.oo dollars more but not to worry it was a wash. That's customer service at its finest! I'd give them 20 stars if I could.
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October 2022 by Dianne Bowker
Used this business for years.They are always helpful. I have recommended to family and friends and they have also been impressed.
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October 2022 by Kaleb Pohlman
We purchased our appliances for a new house through Felton Appliance last year. After appliance installation we had an issue with the gas range and Felton Appliance worked hard to schedule service tech visits in an attempt to solve the issue. Once the tech visits were not solving the issue with new parts they replaced the entire range at no cost to us. Thanks for your hard work and great customer service!
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October 2022 by Derrick Papcke
Had many things repaired and fixed in the past but now looking for a common part that fits multiple brands but they claim they can't sell if going on a "kenmore". I'll go elsewhere.
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June 2022 by Jay Fox
A fantastic local business with excellent sales and service. They go out of their way to make your appliance purchasing experience a pleasure.
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May 2022 by Slewfoot Signs
Great guys, awesome service
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March 2022 by Len Swestka
Needed new refrigerator fast. Dan was great finding out what we needed, explaining different brands and made our shopping experience extremely satisfying. Then he managed to squeeze delivery and install for this afternoon. For me it was absolutely amazing ?. Hayden and Clay were great with the install.
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March 2022 by Diane Hamilton
Their service is always top notch. They go out of their way to take care of their customers. I will never buy another appliance from anywhere else.
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December 2021 by Gretchen Lehmann
Just want to give Felton’s a shout out after receiving our new appliances yesterday. Everything from the salesperson to the delivery/installation guys were great.We really appreciated how friendly and helpful the guys were that delivered after a long day of work. They arrived around 4:45 and were still as nice as if we were their 1st stop! Overall a great experience with this company. Much better than dealing with the big box stores.
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December 2021 by steve warp
Great service and knowledgeable salesman
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November 2021 by Betsy B.
Their repair service is outstanding, polite, knowledgeable, prompt. Big kudos to John. We had issue with stove, got frustrated with waiting on line and no answers from place we purchased from in Watertown, as well as 2 week wait for repairperson to even LOOK at it. We have purchased from Felton for a sister's place, so we will be buying from here in future.
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September 2021 by Sarah Lynn
These people are amazing. We had a new dryer installed a week ago and as we did laundry we noticed a lot of missing items. Last night my son had a freak put because of all the storms and wanted his blanket that my mother had gifted him before she passed. I looked all over the house and remembered we put it in the wash the week prior. I called twice once in the middle of night 1 today. I knew it would be slim chances. The man on the phone said the guy came to pick up the appliances already but he would look. They found everything in our old dryer and boxed it up for us. These people are amazing and so kind. When i got home i did check the box out and everything that was missing was there. We mustve forgotten our dryer had clothes before unplugging it. Thank you for finding out things and having the best customer service ever.
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July 2021 by Rebecca Erb
NOT happy with Felton. Went to Felton on June 21, 2021 and purchased a Maytag dishwasher. The sales lady ordered our dishwasher,which we did pay for on that day, and said it would be coming in Monday June 28th. I did not receive a call on that date letting us know it came in, so I called Tues June 29th. I was told that my dishwasher did come in on the 28th but was given to another customer who had been waiting since February. Why was the dishwasher that we paid for and ordered specifically for us given to another customer? I am sorry this customer has been waiting since February, but that should not be our problem. Now we are being told that two more dishwashers will be available July 7th and depending on how quickly they are shipped to the store it will be another 7-10 days AFTER July 7th. So we will be waiting almost 4 weeks for a dishwasher we ordered and paid for and should already have. This is HORRIBLE customer service. I have always had great service with Felton in the past and have bought many appliances from them, but this is inexcusable to give the appliance that you ordered AND paid for to another customer.
