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April 2023 by Mark Spreeman
I wanted my tires rotated only have 22 thousand miles on them. Said they won't do it needed new tires soon had a estimate ready for me. Will go somewhere else now for oil change and tire rotation.
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October 2022 by Christopher Vande Velden
Jim Very helpful and knowledgeable
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September 2022 by Brian Schmall
Great group! If you need a new vehicle adk for Cal. He was great!Thanks Bergstrom Kaukauna!
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August 2022 by Dan Terry
Grate place to have car work ed.. Shawn in service department one of the best guys I no. Trust worthy. When he says you're car is ready to go. U know it .
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July 2022 by David Bridgers
Worked with Chris in service and he did an amazing job keeping me informed during every step of the process. I highly recommend Bergstrom and Chris.
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July 2022 by Bill Kennedy
Very friendly, kind and caring staff. Handled all my car care needs.
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June 2022 by bob jackels
Great place to buy and have your vehicle serviced at !!
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May 2022 by Lisa N.
Amazing customer service to take care of my Durango. Constant updates to let me know my status and the progress on my Durango. Thank you so much Christopher Larson and Daniel Ross for going above and beyond when the repairs and parts were taking longer than expected. It's difficult to find great customer service these days and these two guys nailed it!
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February 2022 by Bonnie Heimlich
quick, friendly service, good customer service...not pushy or condescending.
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February 2022 by Renee Meissner
Fast service. It doesn’t take along time to get my vehicle in the shop to get serviced. Friendly employees.
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February 2022 by Melissa Schuh
Cal was very great to work with! He did as much as he possibly could to get the vehicle I loved. The one I originally went to see was unavailable, but Cal found one at the Oshkosh location, and had it brought to Kaukauna for me. He even went as far as helping clean the car for me before I left! He did not try to pressure me into any additional warranties or plans, just let me know what was available. Cal guided me through using the radio and all the vehicle settings, and said to contact him any time I have a question about it. He already followed through on helping me out with a question! Hopefully he will still be there when I trade this one in!
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January 2022 by Boz-Beverly B.
Back in Dec 2021 Brought my vehicle there to have serviced due to heater air conditioner issues I let them have my vehicle for a week service tech was supposed to drive it and I told them to drive it for 30- 45 minutes The issue does not happen when it is sitting in idling either The issue does not happen all the time so it needs to be driven more than what I gave them permission to do this Upon picking my vehicle up after a week of having it they said the issue did not happen again I reviewed the dash cam footage of my vehicle The service tech did not drive it more than 25 minutes The service tech let it sit outside for a great amount of time running Service tech use my vehicle to personally pick up his McDonald's food leaving remnants of my suede seats Which I had to clean then The service tech also used my vehicle to pick up his child from the bowling alley in which they had no respect for my vehicle because my dash cam wires were pulled out and hanging on the passenger floor They were tucked under the dash to where you could not pull them out So pretty much any information that I had written down on an index card for the service tech upon checking up my vehicle Was tossed out and not relayed to the service tech I did receive a call from the service manager saying they will look at it again but I would not bring my vehicle back there again I would not recommend anybody to bring their vehicle there for service I ended up trading my vehicle in the day before Christmas because the issue I was having since October the dealerships can't figure it out Van Horn Dodge in Plymouth Could not figure out the issue either so they took my vehicle in trade even though they knew about the issues and turned around, sold it without even fixing issues I feel sorry for the next person that has to go through everything and still not get it fixed Extended warranty was a waste of money They fix things according to a procedure book UPDATE---- ********I did receive a phone call within 8hrs of writing this review from the new service manager Daniel There has been a huge turnaround in the service department Much better than the response I received from the last service manager
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September 2021 by Keira Frehse
Fantastic buying experience. I bought my dream car, Mini Cooper 4 door hardtop from here recently. Brandon Koch did a fantastic job. Very knowledgeable and respectful. He stayed later to finish the sale and made sure my buying experience went smooth and was done right. I would highly recommend buying from Bergstrom of Kaukauna and especially from Brandon
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September 2021 by Allie Rae Heuvelman
the absolute best customer service experiences I have ever had from a service shop!
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September 2021 by Chris Milis DeBruin
quality service, fair prices, friendly staff
