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March 2024 by Roberta Krueger
Isaiah and the manager did fantastic and helped me so much with issues caused by another store
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March 2024 by Amanda Dercks
William and Nolan made switching our service and phones over to them quick and easy. Our bill is actually cheaper now and we love our new phones.
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February 2024 by Luko
0 should be an option as I received 0 help on getting my billing resolved. I traded in 2 iPhones and only received credit for 1. Customer service says no 2nd phone was submitted in the deal and to contact the store. I’ve left messages for Alex( manager) have not received any notice that things ate being fixed. It has to be fixed on the store’s end, but this store doesn’t know what they’re doing.
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February 2024 by Alex
Can't really do anything here other then start an account. They say they cant unlock a phone or cancel a plan here. Went back in and even heard them bragging about how they didn't even say it in a nice way... I thought it was comical. This place should advertise that they are only an authorized retailer.
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February 2024 by Jeff Grant
Wanted to buy a new phone, the young lady who was attempting to help me was very nice, but I could tell she was inexperienced. Adam the other person at the store was very rude, lied to my face, very unprofessional, refused to listen to my situation,and made it so I wasn’t gonna spend any money here. Don’t waste your time going here. Go to the T-Mobile on college.
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December 2023 by Kao Xiong
This experience made all the negative experiences with T-Mobile customer service and online support worth it. In store service at this location is top notch. ALEX goes way above and beyond for his customers. So much negatives about T-Mobile services before, but FINALLY found a place that actually cares about their customers. In store customer service is excellent. If you are looking for the greatest T-Mobile crew, this is the place! Highly, highly recommend.
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October 2023 by Terrell Gibbs
Stopped in to update my card for Autopay and Worked with the Assistant Manager Justin! He was very helpful and outgoing and even showed me how I could save money by bundling my Home Internet with my NEW Go5G Next Plan. I will be returning to upgrade to the New iPhone 15 Pro Max 512 GB Natural Titanium Next Month when I upgrade my Mom's Phone.
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October 2023 by r sb
We have used t-mobile for several years, Due to our location (poor cell service) we need WI-FI to make and receive phone calls. T-Mobile offered an internet service to us about a month ago. Previous to that we used AT&T. We purchased the T-Mobile internet for their free 15 day trial, and it worked well for internet service. Problem is we can't hear callers but they can hear us. Was not a problem with AT&T. On 10/05/2023 we stopped at T-Mobile Crooks & Ann in Kaukauna. Employee took my phone, set it to their internet, and then called it from his personal phone. He listened to both phones and said "It works" I said but it doesn't work on the T-Mobile internet at home. He handed me my phone and said I can't come to homes. Well, no one asked him. That was it! Absolutely no help. I told him I will cancel my internet and transfer our phones and internet back to AT&T. I have also called T-Mobile customer service and they have that recording. There is more to cell and internet service than $$. If the owner/manager of T-Mobile in Kaukauna would like to discuss this, he can feel free to call me. The employee has my number on his personal phone.
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August 2023 by Beth Adams
Best customer service we have ever had with T-Mobile!
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May 2023 by Google user
Eric at the kaukauna location did an amazing job! My wife and I came in with a long list of concerns and questions, he handled every single one personally! Recommend T-mobile and the kaukauna location specifically!
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March 2023 by Gregg Bonti
They have selected a great group of people to work at this store. A great addition to Kaukauna!
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October 2019 by Tyler Schuth
No matter on a daily basis or a weekly basis, every time I have been in this store the employees are always smiling and knowledgeable about anything I have questions about!
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October 2019 by James Blackburn
Great selection. Wish they didn't have a back room. Doesn't seem very family-friendly to have that there.
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September 2019 by Jessica Lynn
Counter people are awesome
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August 2019 by Jacqueline Bader
Fun place to stop in for a quick movie fix for family movie night with our kids! Good selection! Would be nice to have all of the kids' movies in one area though instead of mixed in with inappropriate, adult content. Inexpensive pricing so easy on the wallet.