September 2014 by Dan F.
I recently moved to the Fox Valley and was looking to get some good quality furniture for my apartment. Hilltop Furniture ultimately gave me the choice, quality, value, and exemplary service I was looking for. This will definitely be my first stop next time I'm looking to buy furniture. I learned of Hilltop Furniture when at another furniture store in the Fox Valley area. The salesman at the store touted a couch, loveseat, and chair that were made by local factory in Kaukauna, but I was unhappy with the prices he quoted me. That's when I took matters into my own hands and called the factory directly. I was told the factory doesn't sell directly, but they directed me to their outlet store, Hilltop Furniture, located just east of Kaukauna. I made the 20-30 minute trip and managed to find the store which looked like it was located on a farm. The signage was good, though. Once inside, I was very impressed with the selection; there were two large rooms of furniture. One had traditional sofas, chairs, ottomans and recliners. The other consisted of log furniture: couches, chairs, tables, dressers, bedframes, etc. (If you want log furniture, this is the place to go.). The saleswoman was very helpful and not pushy at all. She let me look around all I wanted and checked on me periodically, knowledgeably answering any questions I had. When suggesting upgrades (e.g. more resilient foam in the cushions), she explained why I might want that, but didn't try to "sell" me. In the end, I decided to get the same sofa, loveseat, and chair combination I had seen at the original furniture store who told me about the factory. Hilltop Furniture, however, immediately quoted me a price $600 LOWER (~$1600 for the three pieces, including tax). I was told they don't negotiate on price, but believe that's because they actually put the lowest price they can on their products to start with. I was also able to choose my own upholstery fabric from a wide selection. I was told the factory was a bit backed-up, so it would probably be 5 weeks before my custom upholstered furniture was done. I got a call that it was done after 3.5 weeks, which made me very happy. What's more, every other store in the area seemed to use a delivery company in Green Bay and charged a delivery fee of about $70. Despite being 20-30 minutes from me, Hilltop Furniture offered free delivery on a weeknight (so I didn't have to take off from work). I was told to expect my furniture after 4pm; I got a call from the store at 4:10 saying the delivery guys were on the way. They arrived with my furniture around 4:45 pm and were done just after 5 pm. Needless to say, with free delivery, I decided to give them a good tip. As it turned out, the delivery men were workers from the factory. In fact, one of them was the individual who inspected my furniture. I joked that I now knew who to blame if something went wrong. He promptly told me that, if it does, give the store a call and they'll pick up the furniture and fix it for me. So far, I've had no problems at all and have been extremely happy with my purchase. I'll definitely repeat. The downside, unless something has changed, Hilltop Furniture is not open very long in the evening and is only open for a few hours on Saturday since they only have one saleswoman. I'd call before making the trip to make sure they'll be open. However, there is a website if you search for "Hilltop Furniture Kaukauna." I'm also not sure about financing, but am guessing they don't do that. I payed with a credit card...an initial down payment (amount up to me) and the rest upon delivery. I'd highly recommend this store to anyone who lives in the Fox Valley area and can make the trip. Excellent service, quality, and value!
