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November 2023 by Jay Bennett
We had been looking for a reliable spot to take our cars, and we've found it. They are transparent, efficient, and experts all while doing so with friendly service.
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October 2023 by Rarest Parrot (HadesRS)
I received a card in the mail from Rob's Import Repair and that's how I found out about them. Did some research and saw that the reviews were good, and I felt like I was ripped off by the last place I let work on my Audi. Gave them a shot to do a transmission flush + oil change, and they did it cheaper and faster than the alternative would have. Not only that, but I received an incredibly in-depth inspection that the technician reviewed with me on the phone outlining any possible issues that were noticed. Kudos to Jesse and the rest of the team for their excellent service, and I will definitely be coming here for any future repairs that I need.Services: Transmission
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October 2023 by Blurr
Steer as far away as you can from this place, they worked on my BMW quoted tons of work that I knew I didn’t need, I had 2 mechanics verify the majority of the list of repairs did not need to be done for 15-20k more miles, when I called to tell him I just wanted to pay for the diagnostic and that’s all he claimed “I already ordered the parts you have to pay for 30% of them if you do that” even though he told me the day before that once I MADE the down payment that he would then order the parts, never did I pay a penny to them or agree to the work and he was being very stubborn to the point where I had to get cops involved and then he immediately was open arms to giving me my car back. I am also 99% sure that they unplugged my driver side knock sensor because as soon as I left I had a drivetrain malfunction which wasn’t happening when I had brought it in, and on top of that my car was idling rough and accelerating weirdly to the point where I am certain they unplugged my knock sensor because the next mechanic I brought it too mentioned that it was unplugged and could’ve caused major issues which it clearly wasn’t unplugged before hand otherwise in that “full diagnostic” they did they would’ve noticed the unplugged sensor but also my car would’ve never ran good after the previous time it was in a mechanic.
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October 2023 by Katelyn Sonnleitner
Jason is very detail oriented and passionate about what he does! I couldn’t be happier that I was referred to this incredible and one of a kind mechanic shop. I feel so informed and educated as a customer. It feels good to know where my money is going and why. Thank you everyone at Robs Imports for the hard work and dedication! I will be happy to continue bringing my vehicles here for regular maintenance as well as many other services.
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October 2023 by Cathy Squires
Don't take your car anywhere but Rob's Repair! My BMW hasn't run this well since I bought it 12 years ago! I had a horrible experience elsewhere, and Rob & team found the problem with total transparency and reasonable costs. They have redeemed my faith in excellent service, which I believed to be a thing of the past. Don't walk, run! to Rob's Import Service!Services: Tires
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August 2023 by Hayden Boson
My first problem with my car in 7 years and Rob’s was definitely the place to go! Impeccable service and above and beyond care! The issue was very small but their inspections have put my mind at ease for my vehicles safety and more importantly performance. Pete and Joe took great care of me.Services: Electrical repair
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July 2023 by Jennifer D.
If I could give 10 stars, I would. I have been taking my VW there for many years and I always have a good experience. Their staff is not only friendly and helpful, but they have gone above and beyond many times to get my car back to me when I've needed it after being there for service...even when I need a fast turn around. They will walk me through the inspections and share pictures of the damaged parts so I never have felt in the dark about what the issue was with my car and what needs to be done to fix it. I highly recommend this exceptional business!!
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July 2023 by Todd
Love the guys, straight forward talk, email you photos with checklist of what they did and found. Then they call and go over checklist of what they did and other issues they may find line by line so U know exactly what they found, the cost and timeframe of when repairs should be completed. Beautiful shop, state-of-art equipment and technicians top-notch. New shop with more work bays cut wait time from three weeks to opening in two days. Will continue to take my sons Audi A4 and my Benz there for services needed.Services: Transmission
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June 2023 by Shane Heid
I’ve used robs for almost everything you can think of that could be wrong with a vehicle. They are incredibly thorough and very communicative and transparent. The staff is always helpful and treat me as an old friend, remembering my name, situation, repair, and compliant with any special requests I have. The price doesn’t matter, I won’t go anywhere else.Services: Tires
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May 2023 by Steven Monteith
The short story of my experience was that I called with a coolant leak, and they got me in within 2 days. I received a loaner vehicle because the work was going to be a longer period of time. I asked them do some additional maintenance while they had my water pump out, like changing the timing belt. I had to drive out to Detroit the next day, and they had my car ready at the perfect time that I had to leave town.Seeing photos of the repair and possible future issues was very helpful with future preventative maintenance. Communication was fantastic, and the price was a couple hundred less than what I thought it was going to be.Quickest turnaround I've ever had with a mechanic with the amount of work that was involved (1 day). Great for import repairs on my VW, and a previously owned Audi.If you have an import, take it here for maintenance and fixes. They are professional, and knowledgeable. They aren't the cheapest, but you don't want the cheapest mechanic in town.Service: General repairs & maintenance
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April 2023 by Courtney Covill
I won’t talk about the repair work we had done as I’ve only had the car back for an hour (though the drive home was without complications!), but I do want to talk about customer service. As a woman getting car repair work done can be intimidating to say the least. My husband took our vehicle in initially as after a past experience elsewhere, I was unwilling. I however had to pick our vehicle up. I was met with the nicest, kindest people (Pete and Jason). Who took the time to review the repair with me, talked to me like I was an intelligent individual, and took time to listen to my question and took me seriously. It was refreshing to walk away with no anxiety or feeling poorly about myself. I don’t know anything about cars or repair but I can say that as a woman I would feel comfortable asking questions here.Service: Auto maintenance
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April 2023 by Nate Pedtke
Great locally owned business for any auto repairs. Additionally, as their name implies, they are a fantastic resource for any imports specifically. The team really takes it upon them selves to both educate as well as resolve issues for all customers.I primarily interact with the service advisor Jason Hughes during my visits, He has taken care of my every need and made sure that I fully understand each step of the process. He is a former Volvo Master Tech himself so that just shows how deep the knowledge base goes with this company, everyone here is highly experienced and always ready to help!I will continue to bring my vehicles here for years to come I expect! Thank you to the whole team at Robs Import Repair!Service: Auto maintenance
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April 2023 by Dr. TJ Rinaldi
I found that the digital inspection/estimate helped me decide what jobs needed to be done now and what I could potentially wait on until later. Jason answered all my questions. I got my car back without any mud or greasy paw marks anywhere. The office is clean; the shop looks clean. Overall a good experience.Services: Steering & suspension repair
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March 2023 by MacAulay Cohrone
Robs was recommended to me by a coworker and holy cow! They are so wonderful! They went over the most detailed inspection I've ever seen and had pictures to show what progress was on whatever part. No run-arounds. They were completely transparent and explained in great detail what was going on. This is the kind of place you can trust. 100%. I will be recommending all of my friends to use these guys. Outstanding job!Services: Air & cabin filter replacement
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February 2023 by John Metzger
Perfection as usual! As a mechanic, I appreciate the incredible detail they provide with their inspections. While I perform many of my repairs, when it comes to an aging Swedish wagon, there are some things better left to Robs! They focus on safety, reliability and overall health. No, my car is not worth nearly what I have into her. But, it’s a labor of love, if you know, you know! I’ll be coming here for years to come, Heidi wouldn’t have it any other way.Services: General repairs & maintenance
