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November 2023 by Peter Fara
they are a 5 star business. I have been dealing with Ruffing automotive for years and the service has been great.
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October 2023 by Manager Property
Spike is the best and Charles very welcoming and kind! Took our vehicle in without notice. We broke down and had it towed here. They offered us a very nice loaner and filled out a tiny bit of paperwork and we were out the door in 10 minutes! Fast, very friendly, super accommodating and caring. Definitely recommend!
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September 2023 by Erin
Ruffing went above and beyond. We weren’t even 2 hours into our 10 hour road trip for vacation when our a/c went out. It was one of the hottest weeks, at the very end of July.Thankfully, we had extended coverage which included Ruffing in their very short list of possible mechanics. I’m so glad. An extremely stressful situation was made easy with Ruffing, and, specially, Spike.During our drive, with windows down on the interstate, in 98 degree temps, Spike took time to help. Not only did he answer the phone with a helpful demeanor, he did so each of the 4+ times. Never making me repeat our situation, always picking back up where we left off. See, not only did Spike let us know their availability, possible scenarios & limitations (relating to the warranty) he tried to help us find a more convenient location to our destination.We ended up easily settling on Ruffing and the just under 1 hour drive from our vacation spot. There were 2 possible ways to diagnose our issue, Spike determined, with the information we were able to provide which would be more beneficial to us & our pocketbook, in the small chance the issue wasn’t covered by our extended warranty.On top of all that, they were able to lend us a minivan to use while they worked on ours. We were still able to enjoy our time in Wisconsin because of the team at Ruffing. I only wish that every automotive repair shop was as informative and kind to work with. It truly felt like we were being taken care of just as they would their family.Thanks to them, we had a much more comfortable ride back home and the a/c is still working great.Services: Auto A/C recharge
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September 2023 by D
So far I have only had one experience and it was extremely positive. We shall see how things go. I so much appreciated them doing my wiper repair for free when they realized I was poor...GOOD PEOPLE! They found out my nail-punctured tire was still under warranty and helped me save major money there. They really took care of me...so I found a new place to take my car! ☺️
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August 2023 by Kristen Krause
I highly recommend Ruffing Automotive.The work done on my vehicle was excellent and the overall experience was top notch!And then they did this!Service: Oil change
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August 2023 by Malia Vial
I was very pleased with the service that I experienced through Ruffing Auto. I've been going to the same auto shop for over 5 years and I will say I was a little hesitant to jump ship, but am glad that I did. I called needing to get my car in asap as I was having some ongoing issues and could not get it scheduled with my normal auto shop. The staff at Ruffing Auto was very pleasant to deal with and was able to get my car in same day, with a loaner available and my car was done the very next day! It has been running smoothly ever since; I even got a nice little goodie bag when I got my car back. Long story short I will be coming back for future car needs and highly recommend Ruffing Auto!Service: General repairs & maintenance
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August 2023 by Kent
Used to get several things completed from brakes to struts and all went well from the estimate over the phone to the experience overall. Great customer service and follow up with experience. What makes them different is the courtesy vehicle and the thoughtful toy they left me for my child.
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August 2023 by Ashley Rohrer
I've been taking my vehicle there for a couple years and they have always been great! They have never tried to upsell me on anything when it's gone for in for a routine oil change like other places will.
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July 2023 by Lindsay Miller
Had a vehicle taken to them because i thought the brakes were going bad on my kids vehicle. Everything seemed to go okay during inspection, was called and told it needed new brakes and rotors. They wanted over a 1000 for this! I thought it was to much so we opted to go get second opinions. When we go to pick the vehicle up the gentleman asks if we were told what was wrong and we say yes. Otw to another shop my son starts panicking because the notes say his timing is off and it sounds like the engine wants to jump out of the vehicle. Well that was very strange as this never came up to us over the phone. I say okay we will see what the other shop says. Once at the new shop and we tell him why we are there he asked where did we go. We tell him and you can just see it in his face that it was a very poor decision. After 30 minutes at the shop the mechanic comes back and says I have good news for you. The brakes and rotors look almost brand new so you definitely don't need those replaced for awhile. Was told the sound my son was hearing was a little dirt/rust that was between brake. When i asked about the timing he had a good laugh and said apparently whoever looked at the vehicle must never of lived in a cold state because it was just set to high idle at the start to help crank it over in the cold, there is no need for concern. ALWAYS get a second opinion if this is your only option for a close shop to have it looked at if you are concerned. They tried to get my son to think he had over 3000 dollars of repairs to make when in fact the car was completely fine. Shame on this company and Shame on the owner. Your parents are certainly not proud of the type of business you run.
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June 2023 by Marissa Scray
I needed my car towed unexpectedly last week when it would not start. I did not have a mechanic in the area but looked online at place & ultimately had it towed to Ruffing Automotive. I was extremely pleased with the service. They kept in communication with me the entire time, did a thorough job inspecting my vehicle & provided guidance & explanations along the way. The work was well done & done timely.One never hopes to have car troubles but I feel better now knowing I have a connection to Ruffing Automotive in case something goes wrong in the future!Services: Tires
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June 2023 by dave stolzman
My daughter ran over a key and key chain and caused one of my tires to go flat. The tire had to be replaced. They got right on it and the next day they got the new tire and put it on. They did a great job. Fast and without and problems.Service: General repairs & maintenance
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June 2023 by Marissa Burbach
I needed my car towed unexpectedly last week when it would not start. I did not have a mechanic in the area but looked online at place & ultimately had it towed to Ruffing Automotive. I was extremely pleased with the service. They kept in communication with me the entire time, did a thorough job inspecting my vehicle & provided guidance & explanations along the way. The work was well done & done timely.One never hopes to have car troubles but I feel better now knowing I have a connection to Ruffing Automotive in case something goes wrong in the future!Services: Tires
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May 2023 by Travis Rebman
Ruffing got my van in immediately and worked quickly to diagnose and fix the problem. The rates they charged were best in the valley. I was in contact with Joe and he was very professional and kind. He was able to walk me thru all the fixes. He was not pushy and explained everything very well. I will be taking my vehicles back for any routine maintenance or major repairs.Services: Auto engine diagnostic
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May 2023 by wendy scott
I was super happy with the professionalism from all the staff at Ruffing. They found a long standing electrical problem in my older car and went the extra mile to locate the part. They provided me with a ride to and from work. I can't say enough good things! I'll be a return customer and already have recommended them to friends. Awesome job Ruffing!!!
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May 2023 by Chuck Dunham
This place is crooked and I will never go back. I needed a new radiator and was quoted $1,900. Absolutely ridiculous. I had been there twice previously and left with a lot of suspicion on their costs. This was the last time! I went to another reputable local place and got the job done for $850.Service: General repairs & maintenance
