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March 2024 by Nikki Schroeder
Customer service is horrible, in particular from Monica. I've been in there multiple times and she has been VERY rude to myself and to everyone I see that she encounters. I get that you deal with a lot of people who have no clue what they need in particular walking in sometimes but Monica in particular talks down and treats people like they are idiots. I would rather someone with kindness working the desk. I had called in (the Kaukauna area number, not the 800 number) as I had a time sensitive package that I believe to be there. On the phone she rudely told me that if it they had it, it would have been delivered. I go into the post office and she again rudely said that it would have been delivered if they had it. Matching her rudeness I asked if she would have minded checking in the back which low and behold it was there. Monica needs to be put in the back sorting or sent out delivering...she's not made for customer service.
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February 2024 by Kristin Brenner
Tried to return mail for a person that no longer resides at my address and received the same mail again. The employee completely ignored us when we came in so not surprised we received again. Returned again to a different employee and received the same rude/ignoring behavior.
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January 2024 by Dawn K Brown
Kaukauna Post Office is one of the Best around. Good workers with positive attitudes. Never feel rushed by them. Always give good advice about mail services. Bought stamps because they're going up. Next increase in postage will be July 5th, 2024.
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January 2024 by Emily Ashley
Over half of my invitations got lost even though I directly handed them to the postman at the office, I am constantly getting my neighbors mail, and I have a sign in my mailbox to only deliver mail with my husbands name or my name on it, and I'm still receiving mail for the previous owners.
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December 2023 by Natasha
I have never in my life had such a hard time doing a change of address for me and my children. The practices here are horrible. It's definitely disappointing as a new KAUKAUNA RESIDENT that I will be forced to utilize other city's post offices to handle my business. I would rather drive a town or 2 over to ship my items or for anything post office related. I filled out a change of address form in person, and provided my ID, as well as my child's birth certificate and just received a letter, 2 weeks later asking me to re-submit it with forms of identification.??
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October 2023 by Aries Pain
I usally never write a bad review but unfortunately they did not scan a parcel I brought in worth 200$. I brought in alot of parcels and this one never got scanned.
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October 2023 by Kelly Nelson
This post office can leave a non-official, non-dated, non-signed letter in your established mail route requesting you to move your mail box across the street without notifying that resident this will be happening in their yard. Then just stop delivering your mail. I then went to the main post office twice in 3 days to pick up my mail and was told nothing was there. I then called and they found my mail and said the post master would phone me back. Never received a call. Disappointed ?
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October 2023 by Amy Ludin
Monica and Sam outstanding help and customer service support over last 2 years ?????
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July 2023 by K D Denzel
Lobby still open so mail will go out next business day see picture.
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June 2023 by Casual Mime
City told us to take down mailbox for street construction in new home. Did a mail hold on requested date. Wife went to pick up mail and postmaster shouted at hold lasting more than a week? Literally made her cry for following city instructions.
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May 2023 by AL LEON
Another order, another stolen package. Second in 6 months. Brendan Anderson needs to be fired.
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April 2023 by Kelly Schauer Wildenberg
I patronize this post office frequently. They are always friendly, helpful, professional & provide me with options to save me the most money on shipping costs. They also now have the USPS Label Broker technology, which is amazing. Not all post offices have this technology, but Kaukauna Post Office does! (If you don't know what it is, I encourage you to research it.) Thanks to the team for all that you do!
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April 2023 by Chris Acree
Absolutely AWFUL SERVICE! Apparently thr delivery people cannot read English or delivery instructions or thr giant sign posted ag mf residence. So now my package is lost. Cannot speak to a person on the phone because the phone service is a never ending loop of not wanting you to talk to a live person. So now I have no idea where my package is, no one will contact me and I cannot contact uses because they never let you talk to a person. Absolutely ridiculous
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March 2023 by E T
Rude service today. I stopped in to the office to pick up my mail that's on hold and the worker that assisted was rude. It's my business why my mail is on hold. Maybe learn some customer service skills. Totally inappropriate.
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December 2022 by Aaron Borchardt
Just a great staff all-around!!!
