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January 2024 by Austin Petroff
Best customer service. Reid at this location is one of the best people I’ve experienced while at an automotive shop. Admittedly, I am not very car savvy and he was very informative and patient with my questions. 11/10 review!
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January 2024 by Adriana Chavez
Everything perfect I love excellent customer service
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November 2023 by Michael Durkin
Christopher Ostergaard and Reid were awesome. Thanks alot!!!
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November 2023 by Tammie Humann
I ordered all my wipers on the app. Just put the vid number in my garage to know my exact vehicle. Paid on line and they were ready to be picked up by the time I arrived.The gentleman behind the counter was friendly and informative. I had no issues installing all three wipers, perfect fit.Thank you for making this small part of my life go so smoothly.
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October 2023 by Jim Mckellips
Chris is a great manager and taught me so much about the business
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September 2023 by Mark Gumbinger
Great helpful place, good product and prices.
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August 2023 by Adam Edelstein
This location possesses a master at customer service. His name is Reed, and he took very good care of us.
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May 2022 by L Z
Thank you Scott for your great service and expertise! You saved us time and money!!!Scott, one of the manger/head of the store, chose the part and installed it for us, especially that day was cold and drizzling... I just could leave without tipping him for his outstanding service. But he refused my tip...I definitely recommend this store!
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April 2022 by Timothy Benz
The clerk and sfaff were very helpful and even helped by installing my wipers for me. I appreciate their customer service.
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March 2022 by James Raskin
Customer service ??? not here the customer service was not in the emoyee hand book.I have bought many parts here because of the convenience of the location and usually I'll muddle my way through but it has consistently been either wrong parts or almost always the feeling from any of the same older men that they just dont care.Customer service is important and the old grumpy men routine isn't the way to go .next thing will be them policing the parking lot of the strip mall for somthing to do ..
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December 2021 by Topher R
Have high quality parts and the staff is extremely knowledgeable. Best way to buy parts is through the app or online because there is a better discount available than in store purchases. Also with a quick google search you can find coupon codes ranging from 15% to 25% off entire purchase of qualifying parts.
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June 2021 by KIMBERLY WILLIS
Came in on a Saturday with my elderly neighbor who had ordered a Hard to get Monroe shock for an old vehicle. He had spoke to the store Thursday and Friday to confirm it was in. Got to this store and the man made the least effort possible to look and then insisted we had the wrong store. After explaining we were sure it was the right store he insisted we had to go to another location a few miles away. We left. Surprise , after looking up our parts At the new store and calling the Original store back, w they discovered we were right the first time and the part was there. When we returned, the man who sent us away , looked at us and said someone must be pulling your leg , I don’t have it. I insisted he go check with someone. He came back with the part and said “well I didn’t take the call when he ordered it so how should I have known”!omg!!!! The store manager CHRIS, needs to retrain his employees at the very least. Both men working had attitudes as if they were attending a funeral instead of work. I could accept that , but not taking ANY responsibility with no remorse for our hour long detour , was unbelievable. With Napa, Bumper to bumper, Reilly, and auto zone, Carquest needs to realize times are changing and you need to look ahead. I ran a store for 10 yrs and I had 18 ur olds with better work ethics than these guys. First impression of this store, last time I’ll come there and I’ll recommend Waukegan tire use a different store For parts as well when they move in there!!!!
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January 2021 by Nicholas Raabe
Location isn't convenient, service is not good. Store usually has good amount of stock, but otherwise would never shop at this location again
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November 2020 by Brian Cohen
I was ignored from the second i walked in the door. The associates looked right at me and just kept going about what they were doing
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November 2020 by vincent warchol
Quick in and out
