Auto Medix

Most Recent Comments

• July 2025 by Sam Friedl
  The woman at the front desk was heinously rude from the second I walked in. Talked down to me, as if I was an idiot, before I was even able to describe to her what I was there for. Less than a two minute conversation was all I needed to know I would NEVER give them my business.
• July 2025 by Aaron Foltz
  My AC was out and I called to have it looked at. I was told that they would not be able to look at it for a few days due to workload so they had me schedule an appointment. That was much appreciated so I could continue to use my car while my spot was held. I brought the car in at 8:30am and received a call back about 1pm. I was given an extremely detailed explanation of the services performed and why each step was taken. The entire experience was pleasant, detail oriented and expedited. I will 100% be returning for any future car needs.
• November 2024 by Brik Garcia
  Just picked up my car for rear brakes. The car has 150,000 miles on it. I will say they are honest first and foremost. The dealer basically told me I had several things to do to the car. Auto Medix told me that the car is in great shape and just keep doing what I am doing. Amazing prices as well. I recommend them 100%
• October 2024 by D Brown Jr
  I was driving down Sheridan Road and saw my car that my girl was driving involved in an accident so I quickly pulled in to this business parked and ran to the scene of the accident. Her and her granddaughter who is a 1 year old were hit by a drunk driver and had serious injuries. As I returned to my car a lady came out and said Hey I know you’re here for the accident but this is a private property and you can’t park in here. WOW I get it empathy is not a given in this world but honestly you going out your way to let me know that I can’t park there when you KNEW the circumstances and reason why I pulled in there shows me the type of person you are. I was literally there like 5 minutes. Thank you for showing me where NOT to go!
• March 2024 by Jack
  Went for an oil change. Reception was polite & informative. Seems like an honest place. I'll be back.
  
  Update 2024 - Have had my old truck in for a few things this year. Super happy with the service I've received! They were able to find the cause of a coolant leak other shops couldn't.
• September 2023 by Sarah Reed
  This will always be my go to mechanic to go to. Always fair, honest, and does a great job. 10/10 would always recommend!Services: Steering & suspension repair
• September 2023 by Norman Olsen
  Personality worthless.
• August 2023 by tony19779702
  Great work with a great price! Fast and friendly!
• July 2023 by Kim Magnan
  I have never written a negative review and if I could give zero stars, I would. The situation we experienced this summer, waiting for our car to be repaired for 3 months was inexcusable. The insanity of the situation was the utter lack of communication. The phone rings at this shop and no one answers, we reached an answering machine only 5 times during that entire time period and never received a return call. When I finally started receiving texts in late June from the owner’s cell phone we thought that we were finally going to receive consistent communication. Yet, responses to my text messages still went largely unanswered. There isn’t even a business website to send messages. I am empathetic and my default is to give grace when things go wrong. I get there is a lack of workers, unexpected things happen in our personal lives, and maybe installing a drive shaft was complicated. But as a business you have a responsibility to OVER communicate to your customers.Also, given how she responds to negative reviews, I don’t expect it will be a normal business response, which would be to sincerely apologize for the lack of communication and stress put on our family, which is what we deserved to hear and never did. She will say that my husband told her there was no rush to fix the car when it was towed there on 4/19. The TRUTH is that he said there was no rush to get it back immediately but that we needed this car when our son returned home by mid-May for his summer job. I guess our mistake was being honest as well as considerate? We paid over $1k up-front on 5/3 for the drive shaft part at their request, which we had no problem doing. She is also going to say that the issue lies with their parts supplier since by the 3rd drive shaft a Toyota engineer realized that it wasn’t correct and that these parts were actually recalled and should not have been sent. I think the fact that you have a supplier sending recalled parts is, in general, a significant business issue. She will probably comment that I sent her a message through Facebook messenger on 6/2 - I did but only because I was looking for their business page, the business name was in her profile, and I recognized her name as one of the owners. My message was polite, and I apologized for contacting her that way. This is after no one contacted us for almost the entire month of May until 5/30 when she finally answered the shop phone and told us we would have our car back that week, even though I had left a voicemail the week before. She will likely also say that we didn’t receive updates because they were working on the car or waiting for parts to arrive. Information like that is an update that we deserved particularly when 1 month turned into 2 then 3 months. The final straw was that we were told on 6/20 that one of our tires kept going flat. Rather than fix that problem while working on the drive shaft issue, they waited until 7/13 to order a new tire, further delaying our ability to pick up our car. We were then guaranteed, yet again, on 7/17 that we could pick up our car before they closed and, not surprisingly, they had yet another emergency/reason why it wasn’t ready, and we had to wait another day.We did not get our car back until 7/18. This was only after our constant request for updates, via phone, text and in person, the last 8 weeks. And then Kenosha Toyota had to replace the coolant “T”, a repair that Automedix listed to be done on the initial quote but didn’t repair it or communicate to us that it was not done. Thankfully, Toyota found it while reviewing all of the repairs. And FYI, waiving a small credit card fee does not remotely make this experience acceptable. And while she said that she took off another 3%, we can't find it. The bulk of the "savings" is the cost of the used drive shaft vs the new one we initially paid for. Point blank if you are in a customer focused business then BE focused on your customers. If this seems ridiculous to you then go somewhere else and save yourself the aggravation.
• July 2023 by Kim M.
  I have never written a negative review and if I could give zero stars, I would. The situation we experienced this summer, waiting for our car to be repaired for 3 months was inexcusable. The insanity of the situation was the utter lack of communication. The phone rings at this shop and no one answers, we reached an answering machine only 5 times during that entire time period and never received a return call. When I finally started receiving texts in late June from the owner's cell phone we thought that we were finally going to receive consistent communication. Yet, responses to my text messages still went largely unanswered. There isn't even a business website to send messages. I am empathetic and my default is to give grace when things go wrong. I get there is a lack of workers, unexpected things happen in our personal lives, and maybe installing a drive shaft was complicated. But as a business you have a responsibility to OVER communicate to your customers. Also, given how she responds to negative reviews, I don't expect it will be a normal business response, which would be to sincerely apologize for the lack of communication and stress put on our family, which is what we deserved to hear and never did. She will say that my husband told her there was no rush to fix the car when it was towed there on 4/19. The TRUTH is that he said there was no rush to get it back immediately but that we needed this car when our son returned home by mid-May for his summer job. I guess our mistake was being honest as well as considerate? We paid over $1k up-front on 5/3 for the drive shaft part at their request, which we had no problem doing. She is also going to say that the issue lies with their parts supplier since by the 3rd drive shaft a Toyota engineer realized that it wasn't correct and that these parts were actually recalled and should not have been sent. I think the fact that you have a supplier sending recalled parts is, in general, a significant business issue. She will probably comment that I sent her a message through Facebook messenger on 6/2 - I did but only because I was looking for their business page, the business name was in her profile, and I recognized her name as one of the owners. My message was polite, and I apologized for contacting her that way. This is after no one contacted us for almost the entire month of May until 5/30 when she finally answered the shop phone and told us we would have our car back that week, even though I had left a voicemail the week before. She will likely also say that we didn't receive updates because they were working on the car or waiting for parts to arrive. Information like that is an update that we deserved particularly when 1 month turned into 2 then 3 months. The final straw was that we were told on 6/20 that one of our tires kept going flat. Rather than fix that problem while working on the drive shaft issue, they waited until 7/13 to order a new tire, further delaying our ability to pick up our car. We were then guaranteed, yet again, on 7/17 that we could pick up our car before they closed and, not surprisingly, they had yet another emergency/reason why it wasn't ready, and we had to wait another day. We did not get our car back until 7/18. This was only after our constant request for updates, via phone, text and in person, the last 8 weeks. And then Kenosha Toyota had to replace the coolant "T", a repair that Automedix listed to be done on the initial quote but didn't repair it or communicate to us that it was not done. Thankfully, Toyota found it while reviewing all of the repairs. And FYI, waiving a small credit card fee does not remotely make this experience acceptable. And while she said that she took off another 3%, we can't find it. The bulk of the "savings" is the cost of the used drive shaft vs the new one we initially paid for. Point blank if you are in a customer focused business then BE focused on your customers. If this seems ridiculous to you then go somewhere else and save yourself the aggravation.
• February 2023 by Ron Johnson
  Angie at the front desk had a horrible attitude with me. They replaced my engine months ago and charged more than originally quoted. They were supposed to replace the hood latch but we're unable to because they said the part hadn't come in. When I asked how much more it was going to cost, she told me the part was inexpensive and wouldn't take long to install, so there would be no charge. Now months later I was informed the part came in. I brought the car back and when finished, was charged another $450. When I asked why, I was given more attitude and told she never said there would be no charge. They also took it up on themselves to do an oil change, something I never agreed to have done. Horrible experience and horrible desk receptionist. I won't ever go back and encourage everyone to find a better garage.
• February 2023 by Andrea Taylor
  The front desk has an attitude and very nonchalant about customer service. I'm sure the response will be another deflection of how she's entitled to be that way. I provided the wrong card and mentioned leaving my glasses and apologize she literally said hey your giving me TMI, I almost went in. No work was actually done on the vehicle, I was told the part is only available at the dealer. That's not the problem her attitude was, I was referred and name dropped the referral attitude changed! Word of mouth drives business!Service: Vehicle Inspection
• January 2023 by Keri
  They have done work on a couple of my cars and they never disappoint. Price is always in budget. Super friendly and informative.
• November 2022 by Jenny Hackbarth
  Rich Covelli replaced my tail light bulbs for FREE! I was on my way home from work and a car pulled up next to me to tell me my tail lights were out! So I decided to use Auto Medix since its near my home, first time in and he looked at it right away and replaced within 10 minutes, my Kia Soul and I were back on the road safely!! Thanks for the awesome service and gift of safety!!
• October 2022 by Chris Oldani
  Very happy with Auto Medix shop. They explained everything that needed repaired in detail before and after the repairs were made. My car was repaired promptly. Rich and Angie were great to work with. This will be the only place where I’ll bring any of our cars. Highly recommended!Services: Auto engine tuning