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September 2023 by Sarah Reed
This will always be my go to mechanic to go to. Always fair, honest, and does a great job. 10/10 would always recommend!Services: Steering & suspension repair
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August 2023 by tony19779702
Great work with a great price! Fast and friendly!
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July 2023 by Kim Magnan
I have never written a negative review and if I could give zero stars, I would. The situation we experienced this summer, waiting for our car to be repaired for 3 months was inexcusable. The insanity of the situation was the utter lack of communication. The phone rings at this shop and no one answers, we reached an answering machine only 5 times during that entire time period and never received a return call. When I finally started receiving texts in late June from the owner’s cell phone we thought that we were finally going to receive consistent communication. Yet, responses to my text messages still went largely unanswered. There isn’t even a business website to send messages. I am empathetic and my default is to give grace when things go wrong. I get there is a lack of workers, unexpected things happen in our personal lives, and maybe installing a drive shaft was complicated. But as a business you have a responsibility to OVER communicate to your customers.Also, given how she responds to negative reviews, I don’t expect it will be a normal business response, which would be to sincerely apologize for the lack of communication and stress put on our family, which is what we deserved to hear and never did. She will say that my husband told her there was no rush to fix the car when it was towed there on 4/19. The TRUTH is that he said there was no rush to get it back immediately but that we needed this car when our son returned home by mid-May for his summer job. I guess our mistake was being honest as well as considerate? We paid over $1k up-front on 5/3 for the drive shaft part at their request, which we had no problem doing. She is also going to say that the issue lies with their parts supplier since by the 3rd drive shaft a Toyota engineer realized that it wasn’t correct and that these parts were actually recalled and should not have been sent. I think the fact that you have a supplier sending recalled parts is, in general, a significant business issue. She will probably comment that I sent her a message through Facebook messenger on 6/2 - I did but only because I was looking for their business page, the business name was in her profile, and I recognized her name as one of the owners. My message was polite, and I apologized for contacting her that way. This is after no one contacted us for almost the entire month of May until 5/30 when she finally answered the shop phone and told us we would have our car back that week, even though I had left a voicemail the week before. She will likely also say that we didn’t receive updates because they were working on the car or waiting for parts to arrive. Information like that is an update that we deserved particularly when 1 month turned into 2 then 3 months. The final straw was that we were told on 6/20 that one of our tires kept going flat. Rather than fix that problem while working on the drive shaft issue, they waited until 7/13 to order a new tire, further delaying our ability to pick up our car. We were then guaranteed, yet again, on 7/17 that we could pick up our car before they closed and, not surprisingly, they had yet another emergency/reason why it wasn’t ready, and we had to wait another day.We did not get our car back until 7/18. This was only after our constant request for updates, via phone, text and in person, the last 8 weeks. And then Kenosha Toyota had to replace the coolant “T”, a repair that Automedix listed to be done on the initial quote but didn’t repair it or communicate to us that it was not done. Thankfully, Toyota found it while reviewing all of the repairs. And FYI, waiving a small credit card fee does not remotely make this experience acceptable. And while she said that she took off another 3%, we can't find it. The bulk of the "savings" is the cost of the used drive shaft vs the new one we initially paid for. Point blank if you are in a customer focused business then BE focused on your customers. If this seems ridiculous to you then go somewhere else and save yourself the aggravation.
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July 2023 by Kim M.
I have never written a negative review and if I could give zero stars, I would. The situation we experienced this summer, waiting for our car to be repaired for 3 months was inexcusable. The insanity of the situation was the utter lack of communication. The phone rings at this shop and no one answers, we reached an answering machine only 5 times during that entire time period and never received a return call. When I finally started receiving texts in late June from the owner's cell phone we thought that we were finally going to receive consistent communication. Yet, responses to my text messages still went largely unanswered. There isn't even a business website to send messages. I am empathetic and my default is to give grace when things go wrong. I get there is a lack of workers, unexpected things happen in our personal lives, and maybe installing a drive shaft was complicated. But as a business you have a responsibility to OVER communicate to your customers. Also, given how she responds to negative reviews, I don't expect it will be a normal business response, which would be to sincerely apologize for the lack of communication and stress put on our family, which is what we deserved to hear and never did. She will say that my husband told her there was no rush to fix the car when it was towed there on 4/19. The TRUTH is that he said there was no rush to get it back immediately but that we needed this car when our son returned home by mid-May for his summer job. I guess our mistake was being honest as well as considerate? We paid over $1k up-front on 5/3 for the drive shaft part at their request, which we had no problem doing. She is also going to say that the issue lies with their parts supplier since by the 3rd drive shaft a Toyota engineer realized that it wasn't correct and that these parts were actually recalled and should not have been sent. I think the fact that you have a supplier sending recalled parts is, in general, a significant business issue. She will probably comment that I sent her a message through Facebook messenger on 6/2 - I did but only because I was looking for their business page, the business name was in her profile, and I recognized her name as one of the owners. My message was polite, and I apologized for contacting her that way. This is after no one contacted us for almost the entire month of May until 5/30 when she finally answered the shop phone and told us we would have our car back that week, even though I had left a voicemail the week before. She will likely also say that we didn't receive updates because they were working on the car or waiting for parts to arrive. Information like that is an update that we deserved particularly when 1 month turned into 2 then 3 months. The final straw was that we were told on 6/20 that one of our tires kept going flat. Rather than fix that problem while working on the drive shaft issue, they waited until 7/13 to order a new tire, further delaying our ability to pick up our car. We were then guaranteed, yet again, on 7/17 that we could pick up our car before they closed and, not surprisingly, they had yet another emergency/reason why it wasn't ready, and we had to wait another day. We did not get our car back until 7/18. This was only after our constant request for updates, via phone, text and in person, the last 8 weeks. And then Kenosha Toyota had to replace the coolant "T", a repair that Automedix listed to be done on the initial quote but didn't repair it or communicate to us that it was not done. Thankfully, Toyota found it while reviewing all of the repairs. And FYI, waiving a small credit card fee does not remotely make this experience acceptable. And while she said that she took off another 3%, we can't find it. The bulk of the "savings" is the cost of the used drive shaft vs the new one we initially paid for. Point blank if you are in a customer focused business then BE focused on your customers. If this seems ridiculous to you then go somewhere else and save yourself the aggravation.
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February 2023 by Ron Johnson
Angie at the front desk had a horrible attitude with me. They replaced my engine months ago and charged more than originally quoted. They were supposed to replace the hood latch but we're unable to because they said the part hadn't come in. When I asked how much more it was going to cost, she told me the part was inexpensive and wouldn't take long to install, so there would be no charge. Now months later I was informed the part came in. I brought the car back and when finished, was charged another $450. When I asked why, I was given more attitude and told she never said there would be no charge. They also took it up on themselves to do an oil change, something I never agreed to have done. Horrible experience and horrible desk receptionist. I won't ever go back and encourage everyone to find a better garage.
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February 2023 by Andrea Taylor
The front desk has an attitude and very nonchalant about customer service. I'm sure the response will be another deflection of how she's entitled to be that way. I provided the wrong card and mentioned leaving my glasses and apologize she literally said hey your giving me TMI, I almost went in. No work was actually done on the vehicle, I was told the part is only available at the dealer. That's not the problem her attitude was, I was referred and name dropped the referral attitude changed! Word of mouth drives business!Service: Vehicle Inspection
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January 2023 by Keri
They have done work on a couple of my cars and they never disappoint. Price is always in budget. Super friendly and informative.
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November 2022 by Jenny Hackbarth
Rich Covelli replaced my tail light bulbs for FREE! I was on my way home from work and a car pulled up next to me to tell me my tail lights were out! So I decided to use Auto Medix since its near my home, first time in and he looked at it right away and replaced within 10 minutes, my Kia Soul and I were back on the road safely!! Thanks for the awesome service and gift of safety!!
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October 2022 by Chris Oldani
Very happy with Auto Medix shop. They explained everything that needed repaired in detail before and after the repairs were made. My car was repaired promptly. Rich and Angie were great to work with. This will be the only place where I’ll bring any of our cars. Highly recommended!Services: Auto engine tuning
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September 2022 by Ernie Virgili
Had a appointment at this place that was highly recommended. Unfortunately, the lady at the front desk doesn't have the right personality to deal with people. Very unprofessional! Didn't even let me finish a sentence. I was told they do good work, but I'll never know. I understand everyone can have a bad day, but when you are the face of the business, you better treat people respectfully. I'll take my business elsewhere.In response to your poor excuse for your attitude yesterday, I would recommend viewing your cameras if you have that ability. You never let me finish a sentence. I wasn't asking for anything other than a quote to replace something that I already knew needed replaced. I will apologize for swearing at you on my way out the door. I was mad that I wasted my time and I should of read the reviews before scheduling an appointment. Seems like this isn't the first review regarding your poor attitude towards customers. My guess is it won't be the last time either.
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August 2022 by Jack S
Went for an oil change. Reception was polite & informative. Seems like an honest place. I'll be back.
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July 2022 by Enzo Virgili
Had a appointment at this place that was highly recommended. Unfortunately, the lady at the front desk doesn't have the right personality to deal with people. Very unprofessional! Didn't even let me finish a sentence. I was told they do good work, but I'll never know. I understand everyone can have a bad day, but when you are the face of the business, you better treat people respectfully. I'll take my business elsewhere.In response to your poor excuse for your attitude yesterday, I would recommend viewing your cameras if you have that ability. You never let me finish a sentence. I wasn't asking for anything other than a quote to replace something that I already knew needed replaced. I will apologize for swearing at you on my way out the door. I was mad that I wasted my time and I should of read the reviews before scheduling an appointment. Seems like this isn't the first review regarding your poor attitude towards customers. My guess is it won't be the last time either.
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July 2022 by Josh Martin
Very happy with Auto Medix shop. They explained everything that needed repaired in detail before and after the repairs were made. The truck was repaired promptly. Rich and Angie were great to work with. Highly recommended.
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July 2022 by Jacqueline Alengo
They over charged me for half a dozen repairs totaling almost $1500 I did NOT need. The women at the front desk gave me attitude when I asked to confirm this was just an estimate and that nothing had been done. And when I couldn’t pick my car up before work, I was given poor attitude again and was made to feel guilty I couldn’t make it before starting work. 10/10 don’t recommend
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June 2022 by Ernie V.
Had a appointment at this place that was highly recommended. Unfortunately, the lady at the front desk doesn't have the right personality to deal with people. Very unprofessional! Didn't even let me finish a sentence. I was told they do good work, but I'll never know. I understand everyone can have a bad day, but when you are the face of the business, you better treat people respectfully. I'll take my business elsewhere.