Doheny's Kenosha Retail Store is known for its super helpful and friendly staff who provide great customer service. Customers report a great experience where workers are professional and take care of every step, offering step-by-step instructions for pool maintenance. They are knowledgeable and help source hard-to-find parts quickly. The store provides water testing and helps load supplies into vehicles. While many praise the easy process for getting replacement items installed perfectly and working fine, some report difficulties with the wider company's customer care, describing it as awful. These customers note challenges in getting responses to part requests and frustration with communication. However, positive local store experiences highlight successful resolutions, with moderately priced products arriving and being installed as expected. The management is described as top-notch by many who visit the store.
