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August 2023 by Skip H.
Otto Nelson made an on-site inspection, others by phone Otto Nelson had the best packers and when the day arrived to load, dispatched a team of 5 to load (driver had injured back). Everything done with 4 hours!!! Excellent customer service, excellent support, and biggest kudos--- all arrived without ANY damage!! Do yourself a favor when moving - give Otto Nelson the opportunity. You'll be glad you did ! ;)
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June 2023 by k w
When I moved from Kenosha to Atlanta I used Otto Nelson Moving. The sales person was really nice and made great promises about protecting the railings and carpets. It all seemed great. However, the actual move did not live up to what I was sold. The movers did not pad the railings, they ran out of moving blankets to pad my furniture. My move had to have a 'shuttle' - a large moving van wouldn't fit down my street, so they packed up a smaller van, like UHaul size, drove it to some other place where the big moving van was, unpacked it, then came back for more. During this time the crew put my furniture in the driveway in the hot sun with no protection. Because of the shuttle process the move took forever. I would never do a shuttle again. I would choose a company with a smaller truck or better driver to do the job.I don't know if all moving companies do this, but for our job the 2 drivers worked for United, but the people who loaded and unloaded the truck did not. They are day laborers that they find somewhere. That means they aren't trained, they don't have any incentive to do a good job or be careful with your furniture.Once the truck got to Atlanta and was unloaded there were issues there as well. We paid extra for 'professional' disassembly and reassembly of a large teak entertainment center. One of the drivers was the 'professional' but used an impact driver on my teak furniture and drove the screws too far into the wood, didn't level the unit, and ultimately caused a lot of damage, including breaking one of the curved glass doors. The movers also dropped a $1400 desk off the truck, breaking it. The driver offered me $100 not to report it as they apparently get bonuses for no claims. Overall there was damage to a lot of my wood furniture - dings, scratches, etc. The good part is that United made good on repairing things. The desk was replaced with a new one, the wood furniture was fixed by a local company that did a great job, including having a new curved glass door made for the entertainment center. Other smaller items like the workbench they bent or metal patio furniture that was scratched, they reimbursed me some money.So while United ultimately resolved the damage issues, I should not have had to go through all of that. I was sold white glove service and certainly did not receive that. I would not recommend Otto Nelson Moving and Storage or United Van Lines for moving anything.
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June 2023 by Patrick Irvin
Everyone from the office staff to the moving crew was very professional and helpful. I highly recommend these guys!
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April 2023 by Cristina Camocardi
These guys were absolutely amazing! Kenny and Vince were extremely kind and did a wonderful job moving my stuff. My only concern was that Otto Nelson quoted 6 hours and the move actually took 10 hours - but I think the virtual quoting might have been the issue there. Other than the difference in quoted time, I had no problems at all and would HIGHLY recommend this company!
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April 2023 by Cristina Canfield
These guys were absolutely amazing! Kenny and Vince were extremely kind and did a wonderful job moving my stuff. My only concern was that Otto Nelson quoted 6 hours and the move actually took 10 hours - but I think the virtual quoting might have been the issue there. Other than the difference in quoted time, I had no problems at all and would HIGHLY recommend this company!
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January 2023 by Don Kohler
When it became necessary to move my Mom from Chicago to Kenosha, I knew Otto Nelson would be my mover as I have used them in the past.Jonathan was very responsive and easy to work with. The quote was reasonable.The crew sent out that day arrived on time and was amazing. Eric and Geo worked very well together. They are professional, pleasant, and were very careful moving items out of her house and into her apartment.My Mom's move went very smoothly, and I highly recommend Otto Nelson Moving and Storage.
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January 2023 by Don K
When it became necessary to move my Mom from Chicago to Kenosha, I knew Otto Nelson would be my mover as I have used them in the past.Jonathan was very responsive and easy to work with. The quote was reasonable.The crew sent out that day arrived on time and was amazing. Eric and Geo worked very well together. They are professional, pleasant, and were very careful moving items out of her house and into her apartment.My Mom's move went very smoothly, and I highly recommend Otto Nelson Moving and Storage.
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November 2022 by John Doe
5 stars because that guy Earl. What the heck is he bread with a sasquatch? Could not get that guy to not work so hard.Great service, attention to detail, and amazing how nice and professional they are.
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October 2022 by A Hancock
The absolute worse customer service. They delivered cabinets for me and called off box numbers to me to mark off that I received, a few were not called off. I marked on sheet which ones, delivery guy called off the numbers and said he had found them in the pile . The box was never delivered. I called and spoke to Jeff, who is the rudest person and was told oh well you signed for them. Fast forward 6 weeks, my cabinet was located at a different job site. I called to tell them that it was delivered to wrong place and I already bought a new one, long story short Jeff hung up on me! DO NOT USE THIS COMPANY !! They do not care about their customers !!
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September 2022 by Kristin Kohl
Recently used Otto Nelson/United to move out of state. Excellent experience. Detailed onsite walkthrough along with helpful recommendations for partial packing opportunities. Well trained packer. Driver was very helpful in explaining the process and communication on delivery information. Moving coordinator routinely checked in to ensure everything was going well. All items during unloading were placed where we needed them without any damage.
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September 2022 by A Smith
The absolute worse customer service. They delivered cabinets for me and called off box numbers to me to mark off that I received, a few were not called off. I marked on sheet which ones, delivery guy called off the numbers and said he had found them in the pile . The box was never delivered. I called and spoke to Jeff, who is the rudest person and was told oh well you signed for them. Fast forward 6 weeks, my cabinet was located at a different job site. I called to tell them that it was delivered to wrong place and I already bought a new one, long story short Jeff hung up on me! DO NOT USE THIS COMPANY !! They do not care about their customers !!
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September 2022 by Angie Hancock
WORSE CUSTOMER SERVICE! Cannot be trusted, they do not care about their customers. Lost my cabinet and blamed me saying it was delivered, 6 weeks later contacted by a contractor (not my contractor) that my cabinet was delivered to their job! Called to discuss with Jeff and got hung up on. I would trust a stranger on the street before trusting them. Save yourself a headache and don’t do business with them!!
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June 2022 by Brooke Obermeyer
We have utilized Otto Nelson several times now for our moving needs. They recently assisted us with moving our pediatric therapy clinic; we have nothing but positive comments! The entire team both days were amazing! Extremely pleasant, courteous, cheerful and fun! Additionally, they were prompt each day and efficient. Highly recommend giving this group a call for your moving needs. Thank you Otto Nelson!
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May 2022 by Cheyanne Ayres
I cannot say enough about Otto Nelson! They were incredible to work with from beginning to end. This was our first time using professional movers, and I am so glad we did. Jonathan was very friendly and thorough going over their services and was spot on with the quote (super reasonable). The moving team was professional, attentive, and careful with our items. They worked through the rain and took care in wrapping all our furniture so that nothing got wet / damaged. The team was super personable and just did an all-around amazing job. They hauled a semi worth of stuff and unloaded it quickly- so impressive! The scheduler was flexible with our move as we were challenged with some last-minute changes. Highly recommend Otto Nelson- absolutely amazing.
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May 2022 by Collin Schultz
Loaded up household goods and had them at the destination within 24 hours. Efficient and professional!
