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July 2023 by Korey Carlsen
I've been there only twice in the last couple of years. First time was to take care of a recall on an airbag and they were spot on. Then this time I went there to pick up a part for another car I had. I called the day before and they had the part in stock. They were nice enough to hold it for me until I got there first thing when they opened the next morning and even though their cashier did not show up, a guy from the shop came in to ring up my purchase and take my payment. Teamwork and customer service. Nice people. I would not hesitate to do business with them again
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June 2023 by Sarah H.
Two hours to get an oil change.... Had an appointment set at 1:00pm didn't get up to pay till 3:20ish.... Why make an appointment if it's going to take so long!
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June 2023 by Micah Ogé
Thank you, Jimmie, Jason, and Palmen GM, for making this a welcoming, transparent, and straightforward experience! Considering my busy schedule and distance from your location, I personally appreciated your guidance through the process in advance of making the trip to Kenosha. Although I had found many similar cars, it was that virtual/remote interaction and the quality of the vehicle offered that landed my final decision. Over the years, I have bought many cars, but this initial transaction experience far exceeds most others (including a purchase I made at this same dealership a couple of years ago). Thanks, again, and I'm looking forward to our upcoming short-term and long-term interactions!
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May 2023 by Rigo Solis
My father recently bought a Sierra Denali from them, service was really slow , we had been looking at a truck for several days and we ended up deciding on the Denali with them. The day we went to go buy it “cash “ we walked in and nobody even said a word or anything we felt like we didn’t belong there… had to get someone’s attention to even get service. On top of that don’t think it should take 2 hours to make a sale. Overall really happy with the truck nothing else . Would not recommend Palmen Cadillac.
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May 2023 by Marsha P.
Don't give money to hold a vehicle. If you change your mind it's virtually impossible to get your money back. They will run you around for as long as they possibly can and make all sorts of promises to refund your money. I haven't been able to get a clear answer for 2 weeks now.
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April 2023 by Jenni O'Connor
Brought my CT5 Sport in for a small recall, my heated steering wheel install, and oil change. Great service, and handy loaner car.
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February 2023 by Rose Hallenberg
Stopped in on a Saturday with an emergency issue. Service manager Tom looked over the car, diagnosed a couple give of things, and gave me a loaner car. Couldn't be more pleased. I'll never drive anything other than a cadillac.
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October 2022 by Nivia Cutrer
Good Afternoon, I spoke with Jeff today In their service department. To make a service Appointment he told me That my vehicle would sit there for 3 days while being worked on .We asked him about a loner Due to having to go to work he stated they were low on Vehicles and that we needed to just go somewhere else and get our vehicle work done he was the rudest guy I've ever spoke with there. Will never do business with them again.
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July 2022 by Raj Patel
Relax with the calling. Calls back to back 4-5 times at a given time.
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March 2022 by Cindy Hoch
They had to reset pressure on tires to get correct reading on amount of air in tires.
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December 2021 by gina jarrett
Jeff is a awesome associate he get the job done ✔
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October 2021 by Deborah Kannin
Needed to have emission test very quick and the service gentleman was very helpful
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October 2021 by Paul Kielbasa
Jason Garon...excellent service rep
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October 2021 by Bret Schmickel
Excellent service and clean.
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June 2021 by Jose Aguirre
Poor communication between managers and internet team. Do not advertise a service if you cannot follow through. Car business 101.
