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February 2024 by A dF
After initially having issues with this company and just feeling cheated I decided to give them a second chance and even though they've never made it up to me with damaging my vehicle, however they have also not just tried to ignore the issues and I've seen the changes being made to make sure lil things like damage doesn't happen any more, even though id like to have something for them damaging my Jeep I doubt I even get and acknowledgement of possibly being in the wrong...
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February 2024 by Scott Matel
I purchases the top tier wash, Jupiter, which come with 'Tire Gloss'. My tires were not glossy. I wrote the company, and they said, " Our Tire Shine at Rocket Wash is an Environmentally Safe water-based formula that coats & dresses the tires more than making them shiny like an Oil based solution does." Maybe gloss means something else these days.
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February 2024 by Steve Moylan
Best Wash I’ve ever had. Free vacuum, too
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February 2024 by Dutchball
Great wash and vacuums
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February 2024 by Anne Wasilevich
Fast & clean for a great price- blast off with a clean car‼️
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January 2024 by Jennifer Farinosi
Pleasant prairie location, wash tore off a piece of my vehicle, not after market, then Nick, blew us off acted like my vehicle was previously broken which it was not! Another man behind me saw it happen too. After being customers paying over $70 a month for over a year ! They don’t care about their customers! Thanks for the $550 repair!
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January 2024 by Paul DeBoer
Great wash
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December 2023 by Donella Elsen
Easy in and out!
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November 2023 by The Patriot Fight
I visited this Rocket wash on Nov. 10 around 10:15am. I paid for the top tier wash. When it was complete I parked in one of the vacuum stalls. I proceeded to look over my vehicle and noticed that the rims were still very dirty, road grim and brake dust everywhere. The hood was covered in something, to which there were spots all over the hood. When wiped away on a microfiber, it left black or dirt on the rag. Lastly, the rear end of the car was covered in road grim, water spots from rain. Like the wash never even hit that spot. I spoke with the girl at the cashier desk, to either get a replacement wash for a different time as I was on a tight time schedule that needed to be kept, or issue a refund, of which I paid in cash. The manager came out, I explained and showed her. And her Response was, Well it went through, so service was rendered. I'm hoping to have an dm to see this. As that is ridiculous. I'm hoping that this can be resolved, without me having to taking any further steps from here. This type of behavior and treatment of customers is unacceptable. You are a car wash business. The car should have been clean when done.UPDATE AFTER A RESPONSE FROM COMPANY.Reading their response shows they don't even read the reviews that are left. They show with the experience and the companies response, that they don't care about the customer. I went over the care that day, I forgot to add that there was physical damage to my rocker panel on the passenger side. A crack about 7 inches long, That was not there before the wash. I was trying to find a place I could take my vehicle in the winter. I absolutely will never recommend this company or their lack of services.
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September 2023 by Daniel Merfeld
I used this car wash for the first time and will never go back. The wash cracked my windshield. I talked to the owner, Mr. Aiello, who informed me that it’s impossible for their wash to have done this because it uses soft cloths. After reading other bad reviews, it seems that this is their excuse for everything! This is a poorly run business that doesn’t own up to their mistakes. I highly recommend going somewhere else!
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September 2023 by Paul Delisi
Great wash every time. Free Vacuums are very convenient. This is the place to take you carService: Auto interior vacuuming
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September 2023 by Daniel M.
Cracked my windshield. The owner told me it wasn't possible for their wash to crack a windshield because they use "soft cloths". Don't use any of these car washes, they will damage your vehicle and the owner will not take any responsibility. This is a very poorly run business.
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August 2023 by Patricia Carrick
The brushes put swirles in my paint. If you have a white car you might enjoy this place - otherwise prepare for damage to gloss and finish.
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July 2023 by Pamela Zell
I had to run my car through twice and the bird p*** wouldn't come off they said that their place was so great their customer service stinks
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June 2023 by JANIE CHAMBERS
It’s ok but they need towels so when you come out the wash you have the option to dry off your vehicle completely. Also the vacuums are strong but yea they need towels. And a free air freshener with every wash!
