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March 2024 by Christina F.
Steinhafels is known for their amazing furniture selection and great quality. I've been happy with previous purchases and am absolutely in love with the items I picked out today! However, what I truly want to review is the customer service. 5 stars and major kudos for Ben Schmidt! I appreciated his low key, no pressure assistance today. Knowledgeable, personable, relatable, helpful and most importantly, genuine. He really understood the assignment as they say. I had a few requirements on what I was looking for and he hit them out of the park! I walked in to browse and walked out with a delivery order and it truly was because Ben was THAT awesome! I can't wait to enjoy my new furniture, it was exactly what I was looking for. Thank you Ben for assisting us today!
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December 2023 by Lisa T.
I would give zero stars if I could. My husband and I came here to look at the Avocado mattress which I had already done my research on, he just wanted to see it in person. The sales person convinced us to just purchase from there, that we would get it right away. We also decided to purchase 2 sets of the Avocado pillows which added up to be another 500 dollars. What I didn't know was that he ordered us queen size pillows when we had ordered a king size mattress and failed to tell us that. When delivered, I realized they were wrong size and called same day. We were then told by the sales person that queen size was all they had and we were stuck with them. Who sells someone queen size pillows for a king size mattress?? This is the second time I have been burned by this company, never again!
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November 2023 by Julie B.
I purchased a Leather reclining sofa, loveseat, and recliner with a warranty about 1 year ago. I have had nothing but problems 3 months after I received it. It is brown in color and every seat on all the items started coming off I reached out to Steinhafels 3 months after this happened and went round and round until they sent someone out and was told they don't cover that problem. The furniture was only 3 months old! They told us buy this warranty it covers all this stuff but guess what they claim it covers it but it does NOT! THEY REFUSE TO HELP!. BEWARE DO NOT BUY FROM STEINHAFELS OR THE WARRANTY THEY TRY TO SELL YOU! Worst place ever.
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October 2023 by Jane Haynes
Loved sales associate Toni! Didn't hover. Just enough attention and knew her stuff. Ended up buying a bed. Hopefully we will love it in our bedroom as much as we liked it in the store.
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October 2023 by Jennifer Graf
Great experience! My chair fit me perfectly and the salesman Joe was excellent! He even had the store's interior decoratir affirming my choice! Very nice girl too. Thank you Steinhafels! I will be back again.
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October 2023 by Spencer Adams
The sales team was very friendly and shared a no pressure atmosphere. Plenty of time was spent answering all our questions with no rushing whatsoever. We felt like we were the most important people to our saleswoman, Debi Littiken, through the whole process of looking at different couches and purchasing. My wife and I would highly recommend Steinhafels for the experience and selection.
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October 2023 by Brittney Weinholtz
We worked with Ben Schmidt to find a new reclining sectional. He was very thorough in figuring out what our needs were. He was very educated on multiple pieces and has great customer service. We will definitely ask for him again for any future purchases. Thanks Ben!
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October 2023 by David Padfield
The salesperson was fantastic, but I hate doing business with this store. They have an archaic phone system that makes it virtually impossible to talk to a human being at the store. You have a better chance of getting the home phone number for the Director of the CIA than you do getting to talk to a human being at the Kenosha store. Save your time and buy online from a different store!
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September 2023 by Susan Bennett
Wonderful shopping experience. Immediately greeted by friendly staff and felt welcome. Dale was a tremendous help. He listened to what my needs were and showed me to exactly what I needed! They also put me onto a speedy delivery schedule as an important piece of furniture had just given up the ghost. I was done in about an hour. Incredible! Can't wait to gave this beautiful furniture in my home. I really appreciated all of the details of the offerings and the price points too. Steinhafels is the only furniture store you need!!
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September 2023 by Peter Power
Steinhafels had an amazing selection of sofas and armchairs. The staff are awesome and offer a range of options at different price ranges rather than trying to nudge you to the most expensive one. Delivery guys called when they were on their way (ahead of schedule) and placed the pieces exactly where we wanted them after maneuvering through some tricky doorways with aplomb. They didn’t even have to take the legs off! Top notch service. I highly recommend Steinhafels!
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September 2023 by Matthew Sass
Customer service is still awesome! You buy the couch for the house, not the house for the couch, and our sales agent, Dale Johnson with an assist from Mike O’Leary from the phone support, helped us find the perfect couch that would fit into the small space we have. He made sure we looked at as many couches as they had to find one with the right look and feel. Completely satisfied with his effort and we think the couch will be perfect in our new home!
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September 2023 by Nancy Reeves
Hannah was very helpful and knowledgeable. Found the perfect couch. Little more expensive than what I had originally wanted to spend but I can tell it's a well made piece and a classic design that will give us many years of enjoyment.
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September 2023 by Dave W.
Terrible place would not send a dog there. First time shopper, purchased a couch for $3500. Within 60 days couch is on sale for $1200 less. Told by store staff that we were beyond 30 days of purchase and they would do nothing per their "policy". Tried the GM for the Kenosha store and got same run around by Crystal Erickson who would escalate and have a higher up manager call me back for a credit. No one called... so sent emails and multiple calls to customer support who said no exception to policy and would not escalat. So advise: BUYER BEWARE!!! Never shop here again poor service and support!
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August 2023 by Steve Cox
Great service, no pressure. Knowledgeable people, a staff interior designer, wide variety! The furniture is of good quality at competitive prices. Hard to find anything not to like! ?
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August 2023 by thomas kiser
Deb is always a gem to work with, very helpful all around.... bought a $2,000 bed that I was moving from one location to another after a year and wanted a mattress bag, they charged me five bucks, kind of petty but I guess that's their policy. Just say'n... otherwise nice store with lots of help.
