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February 2024 by Don Orth
I bought one of the miniature rose plants for Valentine's Day. It started to drop leaves all around the bottom right away looking leggy. Later on the new buds turned brown and fell off. I returned the plant today asking for a refund or store credit. I was told by a manager that these type of "gift plants" were only meant to last no longer than cut flowers and maybe it didn't get the care it needed, etc. I paid $15 for this small plant and am a Garden Club member that shops at Steins often throughout the year. Nothing mattered. No refund or store credit was allowed in this case. Maybe there should be some signage by the indoor "gift plants" as they call them, letting customers know to not expect them to thrive or last more than a week. One star for today's customer service.
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February 2024 by killaflow0928
Tina was very helpful and knowledgeable and was able to answer in question I had!
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January 2024 by Spike “Spike” Spike
The store is awesome ?? Over priced but very well put together. Great plant selection.
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November 2023 by Eli F.
Only been once and it was incredible. I thought it would be way too expensive, but there are deals and value to be found. I will be back when I have more budget
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September 2023 by Aykaz Manucharyan
Staff was really pleasant and able to assist and answer to all my questions
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September 2023 by Casey Nelson
Every houseplant I've received from here is infested with plant eating pests that can easily ruin an entire collection. My boyfriend, not knowing any better, bought me a rare $60 plant from here for my birthday and it literally had mites, mealies, AND thrips! It's been a battle to get rid of them in my house after he brought them in.
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June 2023 by Paul Duffin
Always friendly helpful people. Prices are a little high, but I get in and out pretty quick.
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May 2023 by Jana Lupia
$70 for this small hanging basket.... not to mention each Hydrangea was$50... insane. Will not be going to Steins. Would give less than one star if I could.
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May 2023 by Chris Browne
Stein's has the best selection of garden plants in the area. They have a wide variety of different kinds and they are all healthy looking. Stein's also has a tone of other things to look at from garden supplies, gifts, grills, and outdoor decor.
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May 2023 by Daymon T
Steins is a great place to pick up plants and things for gardening and flowers and all that good stuff little price of course but a good place.
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May 2023 by Jeremy E.
It's a fun place to go mosey around but much like Milaegers it's struggles to be relevant with it's incredibly high prices and limited selection. I'm not sure how this place stays open with Home Depot, Lowes and Menards as options but I'd strongly recommend looking elsewhere if you're a budget conscious shopper.
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May 2023 by Cammie G.
I visited Stein's for the first time on Tuesday afternoon. I had been running errands in the area and decided to stop in. I was looking for one particular item. I love plants and recently repotted some plants in new pots, with brand new soil. I noticed that there are small gnats flying out of the soil, and around my apartment. Rather than get rid of all of the plants I thought I might find some type of solution that would get rid of these flying pests. I entered the store and was greeted by two cashiers. I mentioned the product I was looking for and was sent directly to the solution center. I couldn't find anyone in that area to help me so I read through all the products on the shelf, hoping to find what I was looking for. After 20 minutes I ventured outside to see the beautiful plants and flowers. It was pouring rain, but I didn't care, and the plants and flowers didn't either. I had a raincoat on!!!! I was greeted by someone outdoors who asked if I was finding everything that I needed I mentioned that I needed something to kill some pesky gnats flying out of the soil of newly planted plants. Again I was pointed directly to the solution center. I was ready to give up when I decided to find another employee in an aisle. She was a young girl dressed in a yellow raincoat. I wish I knew her name because she was so helpful. She knew exactly what I was talking about and what I needed. She said I needed Insecticide Soap to spray on both the plants and soil and this would do the trick. There is an indoor greenhouse and this area would have what I needed. I walked all the way from one end of the store to the other. There are so many things in this store besides plants and flowers. There are also decorative items for your home, and women's clothing as well. I found the area, however the spot where this insecticide soap was empty. I had now been in the store for almost 45 minutes looking for the one item I came for, and the shelf was empty. I made my way toward the front desk. There was a nice young lady who explained why she worked there and that she really wanted to help me. She went into the back and found one insecticide soap. Thank God it was a win win. The only reason I have given 3 stars is just because I felt that I needed to jump through so many hoops to get one item. I should have right away been able to walk in, and walk out with the item. The greeting from the cashiers was nice, but they honestly didn't understand what I needed so I was misdirected in my search. The lady outside didn't understand either. The young girl in the aisle understood, but didn't realize she would direct me to the area and that the shelf would be empty. The customer service girl went above and beyond. She walked with me to the indoor green house area, took her time to scan the UPC code and went directly to the back to find the item. She is the diamond in the rough in your large store. I wish I knew her name she deserves some recognition. She is young with a cute bob haircut.
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February 2023 by Maria D
Love Steins, my go to place for making my own funeral plant arrangements. Much more affordable than ordering from a florist.
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July 2022 by Steve Reeves
10 stars for Customer Service!!! I wish every store took care of their customers like Stein's took care of me today. I went in needing two matching pots. They had one. Immediately, Jacquita (the lady at the front desk) said, "let me see if any other stores have them". There was one other Stein's that did, and she is having it shipped over. Then I needed two palms to match the two I had purchased last weekend at another Stein's. She looked up my account and told me what they were. (I couldn't remember the exact name of the plant.). She pointed out where the plant was located. I went over there and found one... and another one very similar. They had just been watered and they were dripping all over. The lady in the greenhouse asked if I would like her to carry them to the front. (Since I had my work clothes on.). Then they wrapped them in plastic for me... so they wouldn't leak all over my car. I will say it again... 10 stars for Customer Service!!! I would highly recommend Stein's in Kenosha!
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June 2022 by Patricia K Johnson
The cashiers are always polite & work hard! Yesterday they were short staffed & one guy cashier was waiting on ppl outside with flowers as well as working the register inside too. He was nice & I feel badly for the great ones who come to work.. I love this store !
