Verizon Wireless offers an exceptional in-person experience at the Cellular Sales store located at 3565 Market Ln in Kenosha. The wireless sales consultants, such as Mario, Ron, Gavan, and Elise, are praised for their exceptional customer service. Customers highlight the staff's willingness to go above and beyond to address their needs, whether it's helping with phone upgrades, plan changes, or resolving technical issues. The consultants are described as knowledgeable, friendly, and taking the time to ensure customers leave satisfied with their purchases and services. One customer, who had to visit the store due to his daughter's broken phone, was particularly impressed with Ron's professionalism. Ron not only quickly set up the new phone, but also upgraded the customer's wife's phone and provided a more affordable plan. When the customer later encountered issues, Ron spent nearly two hours on the phone to resolve them, setting a new standard for customer service. Overall, the Cellular Sales Verizon store is highly recommended for its outstanding customer support and the expertise of its staff.
Had to get my screensaver replaced and put on my phone. I met your employee Theo at the store who was very friendly and helpful. I appreciate all his time and excellent service. I Will return to see him when I am ready to upgrade my phone.
May 2026
The service is excellent. I recommend it to everyone.
August 2025
Mario and his awesome sidekick was amazing when I came in for help. I will tell anyone that need any help with the Verizon phone or devices to ask for him. So grateful for Mario and the Verizon team
