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November 2023 by Sound Advice
Kohler credit Unions certificate of deposit program is a joke. Unless you typically bring in new money, they will not give you the best rates on a CD. So needless to say, I have had to move a sizable amount of money out of KCU to invest elsewhere. In talking to others I’m not the only one who has done this. If KCU were smart, they would realize that sometimes it’s better to play the long game. People like myself not only are moving money out of KCU, but often times we have 401(k) rollover’s, and other large assets of which I now have with another financial institutions , which I am certain is going to be a lot more lucrative than what they might earn on a CD. I recommend taking your money elsewhere.
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October 2023 by Abbey Stauber
I’d give zero stars if I could. Koehler credit union is by far the absolute WORST bank I’ve banked with. NOTHING WORKS. It’s 2023, I should have mobile access to transferring funds and working ATMS. Something is always wrong with their app or the ATM or something. Nothing is ever convenient, nothing is ever available. It’s my money and I should have access to it.
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September 2023 by Joseph Valentino
Im 20 years old and am currently working through a rough few years. I wasn't really sure on what I was doing with my banking. I was told to go to Kohler Credit Union because its supposedly a very good banking establishment. I had Brittney Fanslau walk me through everything and was left amazed that people like her still exist in this world. She helped me with everything I needed and answered my questions even if they were stupid. Or to be honest not even her department. If I could give 6 stars I would. I can't wait to do a loan since I've
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May 2023 by Grace U
I've been on hold for the past two hours and no answers via the online secure chat feature either. Services have been shut off for three days now, completely unacceptable.
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May 2023 by Grace Unger
I've been on hold for the past two hours and no answers via the online secure chat feature either. Services have been shut off for three days now, completely unacceptable.
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July 2022 by Steven LaFaver
Although the lobby was closed the young lady at the drive-thru was very friendly and helpful
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June 2022 by Dylan O.
Did a mortgage with them and it was a total s*** show. It went from 1 person doing my paperwork to 3 people who did not communicate with each other. They'll also sell your loan within a week.
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July 2021 by Jason Schaefer
Katrina was outstanding. This was one of the fastest and easiest transactions that I have experienced. Thank you for your professionalism.
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May 2021 by Sue Olszewski
Weston Nelson helped us. Great customer service and quick response
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May 2021 by Julie D Wagner
Weston Nelson out of Sheboygan location was absolutely incredible. Professional, personable, kind and unbelievably efficient.
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February 2021 by hindesp
Worst customer service I have ever recieved from the banking industry. Been a long term customer and the treatment was disgraceful. Do not bank here. Put your money where they treat you with respect. I would have given them no stars, but it would not let me post then.
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February 2021 by Nic H
Customer service is terrible, branch manager Raeann is so rude. It is hard to believe she has a job working with people. No matter how badly this credit union messes up accounts, they have an excuse, it is never their fault. The branch manager didn't even bother trying to help us. If you are a member and have a problem with your account, expect to be talked down to and don't expect them to admit they made a mistake. I guess they don't really need members to keep the credit union in business, so we will be moving our accounts elsewhere.
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January 2021 by Shanna Asleson
They are horrible... I wouldn't suggest them to my worst enemy!!! They literally hold your hard earned money hostage. It took me a month to get my $200 back from an atm dispute. Customer service is the worst I have EVER experienced... PLEASE whatever you do... DO NOT bank with Kohler Credit Union!!!
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January 2021 by Eric Thimmig
Car loan refinance was taken care of ridiculously fast! Got a better rate and lowered payments!
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November 2020 by cory
Great place to work with very efficient and Katrina really knew the business and how to handle customers.
