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December 2023 by Travis Wright
Deposited a large check on a Saturday, cashier had to get a second “verification” to deposit the check into savings. Overheard the bank manager talking and laughing about my mid home renovation appearance in the background and placed a 7 day hold on the check. I’m not upset about the hold, even though the longest I have ever had was a 3 day through USAA for larger checks, I’m pissed at the unprofessionalism of the manager. Next time I’ll come from the office in my white coat. Time to find a new bank.
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November 2023 by L Bush
They won't cash in your bag of change after you wait in line for 10 minutes because festival wants you to use their coinstar machine, which charges a fee. Garbage policy when you're an Altra customer.
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September 2023 by Eileen Kennedy
I have had much fraud on my accounts and have not understood how it was happening. I asked the fraud department for more information so I could take care of myself better. The only thing that happened was I was told very angrily that if it continued I would not have any credit cards. I have had credit cards and checking accounts for 50 years without problems until I came to Wisconsin and the fraud and theft became rampant. I would have been happy with fraud information and ways to keep my finances safe or a referral to someone who could tell me. Having made this complaint, I do acknowledge that Molly Koch is both knowledgeable, personable, and efficiently helping me diversify my finances. I thank her for her help. She gets five stars but the rest...
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August 2022 by Candace Ogen
i have been a member of this credit union for 45 years and sadly will be closing all of my accounts this week. They randomly put holds on my account for reasons unknown to me. The 1st time I was told it was due to a $17 charge from China. I order online all the time and apparently they are not comfortable with that. They apparently do give you warnings tho - a phone message from who knows where that asks you to call them right away about your account. No clue who the call is from as nothing is listed on your online account and they don't leave more info.
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January 2022 by ERIK
This bank makes it so difficult to pay a credit card. Makes me want to close my account.
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September 2021 by A. G.
Hands down best banking I've ever had.
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June 2021 by ERIK SIMS
This bank makes it so difficult to pay a credit card. Makes me want to close my account.
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April 2021 by James Willinger
Love this Credit Union. Great, helpful staff. This branch has special hours on Saturdays and Sundays.
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September 2020 by Rodger M.
I have tried to find out why this bank wants to alienate itself from its older cliental. For years I have done almost all my banking and getting my account information through their automated phone system. In the last 4-5 years this bank's IT team has made this banking system impossible to use. I have a line of credit that if I used it, I would use the automated phone service to pay it back. Over the last few years the IT department made it so that you can not do this anymore. The first change in the automated system took out the interest which was due on your overdraft amount. So you had to be on hold until someone got all your info, told you that amount and made the transaction. Then the IT department would not allow you to completely pay down the overdraft owed without a customer service rep completing the transaction. After you are on hold, go through giving all your account info so they can get in to your account. Now there is no option to transfer any money within your own account to pay anything on your overdraft. So once again, you get put on hold, then the customer service person would put you on hold again so you can get a person qualified to do this transaction. I have brought this to the attention of 3 different branch managers and a customer service manager on the phone. Here is the lip service I got each time. QUOTE I, the person I told this to will forward this to the proper people to get back to you to try and make your banking experience better. This update was to come from their IT department. 3 years later and no response, not even an acknowledgement that they care and I tell the customer service person I have had it being on the phone for 25 minutes to do a 1 minute transaction. A customer service manager calls me back yelling at me about respect and to take whatever business at ALTRA I have and get out. LEAVE! where does he get off looking for respect when this bank could care less about its senior citizen bankers who have brought on ongoing problem to their attention. This fool does not have a clue of what his automatic banking system does and does not do anymore. If you want respect then show some to your customers especially your senior citizens and see why the complaint was made in the first place. For those thinking online, well my account was purged twice so I do not bank online and now forced to get a paper statement at $3.00/month fee. A way to charge another fee. Bottom line is don't banks want to collect money as easily as possible or do they want to continue to make it more and more inconvenient for the customers who rely on the automated phone service to pay them back. Glad to see that this customer service manager researched this before he told me to get lost and take my business with me.
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September 2020 by austin underwood
Cant ever get ahold of anyone. Hate the employee directory and need to have a mail line for the bank. Paid my loan early and then the lady still went ahead and pulled money a second time this month. And now I've been waiting nearly 5 days to get even a response back..
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July 2020 by Sherry Michaelsen
Always great service.
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April 2020 by King Ray
Friendliest and most professional bank tellers I've ever met.
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January 2020 by Quaid Diamond
Conveniently almost always open
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May 2019 by Vernon Jordan
Lost the title to my car and had to contact the dmv. Once they got all the money I paid on my lien they didn't return my calls and gave me no help. I even caught one of their phone operators in a lie. No help. Now I'm shelling out more money to the dmv.
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April 2019 by Josh Navrestad
As a renter, I wish they could give rolls of quarters so we can do laundry. Customer service is poor, and they are rude. I went in to cash a check from my employer who is an Altra customer but I couldn't because I wasn't a customer.
