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March 2024 by Austin Bowyer
Evening shift customer service is the worst!Update: Wow, called the manager and they sorted it all out. I got a lifetime of free batteries (AA or smaller) and a Culver’s ice cream. I feel so vindicated that I received this just reward after enduring such poor customer service (lazy and inept but still able to smoke instead of helping).Just kidding. The franchise is great for competitive pricing on batteries but the evening staff was unhappy and unhelpful. Wishing them the best.
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February 2024 by William
Very helpful & great customer service every time I visit!
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December 2023 by Nancy McGuire
Tracy, in the Batteries Plus store in LaCrosse, WI, was excellent! She was very knowledgeable, kind, and professional. She answered all of my questions and explained the recommended charging protocol to extend the battery life of my phone. She was able to order a phone battery (I have an older phone, so they did not have one in stock) and she was able to install it with a very short turnaround time. She reviewed all of the functions on my phone to ensure they all were functioning properly. I will definitely be back and will refer my family and friends there. Thank you!!
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December 2023 by Michael Anderson
The service was the best I ever had compared to others.In with a bad car battery, out with a new installed car battery in a short period of time. I didn't even have to get out of my car. They were very nice, helpful, and friendly in recognizing my physical disability. So thankful for people like that.
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October 2023 by Andrea Halderson
Tracy was great to work with for my screen replacement.
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October 2023 by Buzz Word
Had to sign waiver to get service. Took a week just to get a key fob made. Staff got defensive when I asked if they were ready to deliver the key fob. Not worth the aggravation.
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July 2023 by Emily Graw
I took my sons phone in for repair the lady immediately said they can’t fix it, I took it elsewhere and he fixed it with no problem. Do not recommend!
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March 2023 by Rick Laufenberg
If you need a bulb or battery, they've got it. Always knowledgeable and friendly service too.
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January 2023 by Loren D.
Prompt and friendly service, no problems. Quality products at fair prices.
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December 2022 by Ron Bendel
I had my phone battery replaced..they did a wonderful job!
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December 2022 by Brian Graef
Great place for about any kind of battery you need. Very helpful staff
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November 2022 by Will Freeman
I needed to return a battery today and get a replacement under warranty. I think it was the easiest exchange of any product I've ever done. Friendly sales guy tested the battery, looked up the purchase, confirmed it was still under warranty, got me a new one, and had me out the door, all in about 5 minutes. Gotta love it.
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September 2022 by Smiling John
Very knowledgable technician. Fast service. Fair prices. My phone was repaired flawlessly. Highly recommended.
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May 2022 by Stephanie Andresen
Amazing customer service. I went in to get the battery in my fob changed and was in and out in 15 minutes.
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March 2022 by Shelby johnson
Brought my brothers IPad in to get the cracked screen fixed he was playing on it just fine the day we brought it in. Just went to pick it up and they said it’s not working which means they broke it and now refuse to replace it. They said and I quote “it’s a risk you take when you drop something off to get fixed”. NEVER BRING ANYTHING HERE TO BE “FIXED” we will be taking them to court and hopefully we get this resolved.
