-
November 2023 by B L
Took my truck in to get a valve stem replaced. I new it had a misfire but it would otherwise run reliably. Thought about getting a quote and told them the engine would need a rebuild.They swapped around coil packs to see if it was the coil packs (which it wasn’t and were told it wasn’t). After leaving got a warning for having low engine pressure mid commute and I had to drive 20 miles down I-90 at 15 mph.Took it to a dealership which identified wires being left unhooked and other components just not put back into place properly. Surprisingly, the upper portion of the engine needed a rebuild. It’s extremely upsetting as my dad owned his own auto shop and I worked on cars for 8 years with him as well. I would have done my own work but sold off my tools when I changed jobs.I have seen other mechanics do shady work like this to force customers to pay out for really expensive work. Otherwise this is complete incompetence. Either way I will never go back.Services: Tires
-
November 2023 by Kimberly Echard
Greatly appreciate all the work they have done for me. The courtesy car pickup for me helped too. I like the new online inspection and letting me know what is needed or concerns for future.Services: Auto battery replacement
-
October 2023 by Rebecca Kreger
I have a classic car that was having issues. Cordell’s went above & beyond to ensure everything was properly cleaned & repaired. The service was excellent, they were very thorough & my vehicle runs better than ever!Services: Carburetor cleaning
-
October 2023 by Janet Amaral
I love Cordell’s so much because it is SO professionally run. Everyone who works there gives 100 percent to be sure your vehicle is safe, so you will be safe on the road. I can’t say enough about my La Crosse staff at Cordell’s, and it is clear the owners care about their customers and their staff! Thank you !!!Services: Tires
-
October 2023 by Loren Bechtum
Pleasant clean facility. Pleasant staff. Bring money, your going to pay for it. $150.00 diagnosis fee, not applied to the repair, seriously? $230.00 in parts and $460.00 in labor? Come on guys! Will not be back. Fool me once shame on you! Fool me twice shame on me! You should be ashamed of yourselves.
-
October 2023 by Jennifer Shilling
Friendly, clean and a really informative summary of services was texted and shared with us when we picked up the car. Highly recommend! We will be back in the future!Services: Auto engine diagnostic
-
August 2023 by Jim Cappuccio
One of the best experiences I have had with a vehicle. Provided in depth information, extremely thorough and easy to talk to. I recommend Cordell's to anyone looking for honest, price competitive service !
-
August 2023 by Andy Stutesman
Just paid $149 to be told they couldn't figure out what was wrong with it. Pretty steep price for getting absolutely NOTHING fixed. Typically they tell me the cost on the phone or via text, but I guess I don't warrant such a courtesy today.Service: Auto engine diagnostic
-
August 2023 by Matt
I had previously given this place a positive review, but after my last experience, I will never be returning. I don't know if they are crooks or incompetent, but either way, they lost my business. I had my car in a few months back due to a small coolant leak. They looked at it and came back saying I would need to replace the entire engine. They quoted me for over $10K. Obviously I was going to get a second opinion, so I called the dealership. They told me on the phone that this assessment was wrong, that this is just an issue that does not happen in these vehicles. I brought it to the dealership to diagnose, and they found it was the thermostat housing, and I was out the door with a bill around $1K, 10% of what Cordell's quoted. I drive an Audi, so I understand if the tech may just not be familiar with these cars, but I don't see how someone can quote a full engine replacement without knowing for sure that it is necessary to remedy the issue. Definitely will not be coming back even though it is the most convenient shop for me. I would rather drive to the other side of town, than ever let this company touch another one of my vehicles.
-
August 2023 by Andrea
Got an appointment the day after I called for an oil change, and Joel gave me a ride to work and picked me up when my car was done! Super professional and I’m happy with the service.Service: Oil change
-
August 2023 by Joe Benacci
I had some service work done within 24 hours of scheduling (oil change, tire rotation, front-rear strut/shock exchange, alignment check) .All parts were obtained and the work completed the next day. Wow, nice job.Services: Steering & suspension repair
-
June 2023 by Riley Hunter
Good: inspections were very thorough but lots of suggestions for a 2002 vehicle were not needed to be done which they did state it was optional.I was able to get the truck in very quickly compared to other shops who were 2 weeks out.Very bad: I learned why that was though … they wanted $457 for one brake line that would have been bread from the master cylinder not through a caliper. If I did all of them they would be $1300 and thats if all the calipers opened to bleed them through, if not it would be more.I’m well aware the labor involved but I’m also aware that the 5 lines are $200 part. So one line is much less. Yes it’s a choice to do one or all.However for those who want reasonable prices expand further. I found one in Ettrick for $800 all 5 top $1200 if calipers didn’t open. I found another on French island who doing all 5 for $400 and he’s well known for great lasting service.He didn’t see the lion leaking on the ground so just checking the fluid and making sure would be best considering the age. The rust on the member wasn’t rusted through just on the side which they are notorious for. But Cordell’s stated it would be something to worry to be careful driving.I guess I’m hoping that those who gets the discounts for military and what not get a way better price then I was going to get.I’m not sure why they sent me the survey considering they didn’t preform the service just the inspectionService: Vehicle Inspection
-
June 2023 by Susan Marcella
This was the most frustrating and disappointing experience I have ever had. The employees were rude and unwilling to help or explain the issues with my car. They immediately just said it was all urgent and would not discuss the possibility of delaying any item for a couple of weeks. Their prices were outrageous. I did have them do some of the work on my car because I knew it had to be done but when I got a second opinion on the other items, it wasn’t all even needed. Not to mention the fact that when I showed up for my scheduled appointment I had to come back the next day because they didn’t have a loaner available as needed. I strongly do not recommend using their services. Oh, and they charge a ridiculous amount of money just for the inspection.Services: Steering & suspension replacement
-
May 2023 by Deb Grenier
This was another great experience I had at your LaCrosse south side location. Chris and Brad were receptive to my needs to get my car in, and gave me great insight on the repairs my car needed.The Mechanic did a great job and my car handles like a dream.Thank you very much,Jon GrenierServices: General repairs & maintenance
-
May 2023 by Carson Schneider
Thank you for helping me with a quick emergency repair! My tire had a hole and was losing 2 PSI every minute while driving. Pulled into Cordell's on the southside and they installed a rope plug and filled up my tire to get my by. Appreciate the quick and friendly service!Service: Tires
